Note fondée sur 956 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Gaetan de Tours
A éviter
Publié le 15 juill. 2016 sur HotelsNous avons passé 4 nuits dans cet hôtel avec un adolescent dormant dans le canapé lit du coin séjour . Hôtel extrêmement bruyant car situé entre l'autoroute et un axe routier très passant.
Canapé lit absolument inconfortable, matelas épais de 5cm ... Quelle honte d'appeler cela un lit ! Nettoyage des chambres sommaire. Piscine sale. Bref, à éviter pour un séjour ... Une nuit au plus.
Commentaires de Gestion de l’hôtel
18 juill. 2016 par General Manager, Gestion de l’hôtel
Dear Gaetan,
I’m sorry that our accommodations including the sofa bed were not to your liking; please forgive us. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it allows us to monitor our guest offerings. Thank you for taking the time to share your review with us.
Sincerely,
Justin Blair
General Manager
par un voyageur
Publié le 22 sept. 2024
Was so close to Six Flags Over Texas.
par un voyageur
Highly recommended.
Publié le 13 août 2024 sur HotelsIt was a good stay. I am allergic to feathers and down pillows and they were supposed to have removed them prior to the stay. They didn’t but they did rectify the problem immediately after I mentioned it. Everyone was polite and helpful. The room was nice and clean.
Commentaires de Gestion de l’hôtel
23 août 2024 par Lacey, Gestion de l’hôtel
Dear Byron,Thank you for taking the time to share your experience with us. I am glad to hear that you had a good stay and found our team to be polite and helpful. It's also great to know that you found your room nice and clean.I sincerely apologize for the oversight regarding the feather and down pillows. Your comfort and safety are our top priorities, and I regret that this detail was missed initially. I'm pleased that our team was able to rectify the issue immediately once you brought it to our attention. We will ensure that our procedures are reinforced to prevent this from happening in the future.We appreciate your understanding and patience, and we hope to have the pleasure of welcoming you back to provide an even more seamless experience. If there's anything else we can do to make your next stay more comfortable, please don't hesitate to let us know.Thank you once again for your feedback.Warm regards, Lacey Babcock Assistant General Manager Hilton Garden Inn Dallas/Arlington
par un voyageur
Great where it matters
Publié le 13 août 2024 sur HotelsHotel and room were great. Clean, refreshing, updated. Breakfast was ok, but had to wait on food and coffee to be restocked even though it wasn’t very busy.
Commentaires de Gestion de l’hôtel
23 août 2024 par Lacey, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. I’m glad you enjoyed the clean and refreshing environment of our hotel and room. I apologize for the wait you experienced at breakfast with food and coffee restocking. We'll work on improving this to ensure a smoother experience.We appreciate your patience and look forward to welcoming you back soon.Best regards, Lacey Babcock Assistant General Manager Hilton Garden Inn Dallas/Arlington
par un voyageur
Publié le 13 août 2024 sur Hotels
Great location, very clean, friendly staff
par un voyageur
Publié le 12 août 2024 sur Expedia
The hotel was very nice highly recommend
par un voyageur
Publié le 11 août 2024 sur Expedia
It was a very quiet stay considering all the people that were checked in. It was extremely clean and perfect distance to the arena (and the pillows were comfortable).
par un voyageur
Publié le 9 août 2024 sur Hotels
par un voyageur
Publié le 7 août 2024 sur Expedia
Room door handles
par un voyageur
Publié le 6 août 2024 sur Expedia
Required to change rooms 3 times for a 2 night stay. Requested 2 queens and got a King first night. Wet carpet from air conditioner in 2nd room. Handicap accessible room with showerbed that only reached my shoulder for 3rd room.
Commentaires de Gestion de l’hôtel
7 août 2024 par Lacey, Gestion de l’hôtel
Dear Sonia,I apologize for the inconvenience you experienced during your stay, including the room changes and issues with room conditions. This is not the standard we aim to provide.We appreciate your feedback and are taking steps to address these concerns. If you consider staying with us again, I will personally ensure a comfortable experience, please reach out directly to me for future bookings and I will give you a complimentary upgrade to our premium room type!Warm regards,Lacey Babcock Assistant General Manager Hilton Garden Inn Dallas/Arlington
