Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Management , Gestion de l’hôtel
Thank you for taking the time to share your review with us. We would love to learn more about your experience. Please get in touch with us directly so we can improve for your next visit to DFW.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Management , Gestion de l’hôtel
Thank you for your review! We hope to see you again in the near future.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
As the saying goes, “you get what you pay for”. Lobby smelt like stagnate mop bucket water. Hallways weren’t much better. Only one of our keys worked. Stains on curtains and comforter. Shower valve was broken so a steady, continuous leak throughout the night. Pool gate was chained during open hours. Continental breakfast was an additional $18.78 per person. Although, if you’re looking to save some money, this might be the spot for you!
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Management , Gestion de l’hôtel
Joseph, Thank you for your candid feedback. I would like to apologize for your experience during your stay with us. Our bones are old, as the building was built in the 1970s, but we are working towards a remodel. We currently have new rooms that recently underwent renovations, and I would be more than happy to reserve a new room for you on your next trip to the area. Please reach out directly should your travels return to DFW.
par un voyageur de Evart
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Management , Gestion de l’hôtel
Thank you for your review! I am happy to read that you enjoyed your stay with us. We hope to see you again soon.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
It smells
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Management , Gestion de l’hôtel
Julie, Thank you for taking the time to share your review with us. I apologize that your stay was sub-par. I hope you give us another shot in the future, and should your travels return to DFW please let us know.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Management , Gestion de l’hôtel
Thank you for your review! I am happy to read that you enjoyed your stay with us. We hope to see you again soon.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Management , Gestion de l’hôtel
Thank you for your review! I am happy to read that you enjoyed your stay with us. We hope to see you again soon.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
I like the fact that the hotel was easy access to freeway off and on. I didn’t like the fact that the hotel was old and dated and rooms was small and just had an old antiquated feel too it. No free breakfast offered. Glad I only stayed less then 24 hours
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Management , Gestion de l’hôtel
Thank you for sharing your honest feedback. We appreciate your positive comment about our convenient location and easy freeway access.However, we apologize for not meeting your expectations regarding our property's age and amenities. We understand the importance of modern amenities and spacious rooms.We're sorry we didn't offer the complimentary breakfast you were expecting. We'll take your comments into consideration as we plan future renovations and enhancements.Thank you for choosing our hotel for your brief stay. We hope to have the opportunity to serve you better in the future with updated amenities and services.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
I would stay here again solely off the airport shuttle being 24/7
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Management , Gestion de l’hôtel
Thank you for your review! I am happy to read that you enjoyed your stay with us. We hope to see you again soon.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
I called the week before our trip to ensure the pool was up and running, since we were only staying one full day prior to our flight out to Mexico. I was told the pool was working. Showed up a few days later and the pool was green. In spite of this, the front desk employee offered to okay the refund through Expedia and we went down to Courtyard.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Management , Gestion de l’hôtel
Thank you for sharing your feedback. We apologize for the pool's unacceptable condition, particularly after confirming its availability with our team just days prior.We appreciate your diligence in verifying the pool's status and regret not meeting our commitment.We're glad our front desk employee promptly addressed your concerns and assisted with the refund through Expedia.Thank you for choosing an alternative accommodation that better suited your needs. We'll use your experience to improve our communication, maintenance, and overall guest satisfaction
