Note fondée sur 593 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Clean and spacious rooms. Located close to popular restaurants
par un voyageur de La Porte
Publié le 27 sept. 2024 sur Expedia
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Nice clean hotel
par un voyageur
Publié le 23 sept. 2024 sur Expedia
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Max P, Gestion de l’hôtel
Dear Cedric,Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Express Burleson/Ft Worth.I would like to extend my sincerest apologies for any inconvenience you experienced during your check-in process. We strive to provide a seamless and pleasant experience for all our guests, and I regret that we fell short of your expectations.Upon review, it appears there were some challenges with the payment process during your arrival. Our front desk agent endeavored to assist with your reservation, which had been booked through a third party. Unfortunately, your card had declined multiple times due to insufficient funds.I understand that this situation was frustrating, and while our team worked diligently to resolve the issue, our records indicate that your wait time at the desk was closer to 15 minutes, including the time spent attempting to process your payment.Nonetheless, I appreciate your mention of the cleanliness of your room, and I assure you that we will use your feedback to enhance our training programs and improve our overall guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.
par un voyageur
Don't stay here!
Publié le 5 sept. 2024 sur HotelsThis hotel smells like smoke and old. Horrible for the price.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Max P, Gestion de l’hôtel
Dear AMANDA,Thank you for sharing your feedback with us. We're truly disheartened to hear that your experience did not meet the high standards we strive to maintain. We take pride in ensuring our environment is comfortable and inviting for all our guests, and we apologize if we fell short in delivering this during your stay.We understand the importance of a fresh, clean atmosphere and we want to assure you that our hotel has strict no-smoking policies in place. We sincerely wish you had brought this issue to our attention during your visit. Our team is always on hand to address any concerns that may arise, no matter the hour.Moreover, our records show that your reservation was made via Expedia and that your check-in was quite late at 1:49 AM and you checked out at 7:08 AM. We can only imagine the inconvenience you felt upon arrival, and we regret not being given the opportunity to rectify any issues immediately.At Holiday Inn Express & Suites Burleson/Ft Worth, guest satisfaction is paramount and we would love another chance to provide you with the true Texas hospitality we're known for. We hope to welcome you back, ensuring a stay that not only meets but exceeds your expectations. However if that is not the case, we wish you the very best in your future travels!
par un voyageur
Room smelled of mildew
Publié le 18 août 2024 sur HotelsOur room had a musty odor of mildew. The carpet felt wet and had a bad odor.
Also, our coffee maker would not dispense hot water. 😩😩
Commentaires de Gestion de l’hôtel
20 août 2024 par Max P, Gestion de l’hôtel
Dear Anonymous,Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn Express Burleson/Ft Worth. We're genuinely sorry to hear that your experience didn't meet your expectations. Our goal is always to provide the best possible service and comfort to all our guests.It’s unfortunate that your room had a musty odor and that the carpet and coffeemaker weren't up to our usual high standards. We sincerely wish you had informed us about these issues during your stay. We would have promptly addressed them and ensured your stay was as comfortable and enjoyable as possible.We truly appreciate your feedback and will use it to improve our services. We hope you will consider staying with us again so we can provide you with a far better experience.Warm regards,Holiday Inn Express Burleson/Ft Worth Team
par un voyageur
Publié le 6 août 2024 sur Expedia
All my luggage was stolen from yhe parking lot. Staff wouldn't let me see the security cameras.
Commentaires de Gestion de l’hôtel
6 août 2024 par Max P, Gestion de l’hôtel
Dear Joel,While we understand your concern and frustration we did want to point out that you had left your luggage on the back of your vehicle in the parking lot completely unsecured, because you stated you’ve travelled from Chicago to Mexico and never had this issue before.You had filed a police report over the phone and were upset that they wouldn’t come take your report other than over the phone. We understand your dash cam for whatever reason didn’t record anything before 6am. We always recommend to all guests and we have signage that say the same “hotel is not responsible for damages or theft to vehicle or contents”. This is standard at any business. While we understand this may frustrate you, we kindly request that you are fully transparent especially given the circumstances.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Max P, Gestion de l’hôtel
Dear Thai,Thank you for your wonderful review of the Holiday Inn Express Burleson/Ft Worth! We are absolutely thrilled to hear that you had such a delightful stay with us. Your perfect rating of 10/10 truly brightens our day and inspires us to continue delivering exceptional service.It was a pleasure having you as our guest, and we hope to welcome you back soon for another extraordinary experience. Safe travels and best wishes from all of us at the Holiday Inn Express Burleson/Ft Worth!
par un voyageur de Rogers
Publié le 3 août 2024 sur Expedia
Me gustó la atención
Commentaires de Gestion de l’hôtel
20 août 2024 par Max P, Gestion de l’hôtel
Sonia,Thank you for your wonderful review of the Holiday Inn Express Burleson/Ft Worth! We are absolutely thrilled to hear that you had such a delightful stay with us. Your perfect rating of 10/10 truly brightens our day and inspires us to continue delivering exceptional service.It was a pleasure having you as our guest, and we hope to welcome you back soon for another extraordinary experience. Safe travels and best wishes from all of us at the Holiday Inn Express Burleson/Ft Worth!
