Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the fantastic rating, Patricia!We strive to make all of our guests feel welcome and relaxed during their time at Holiday Inn Express & Suites Fort Worth Downtown! We can't wait to see you again soon.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Customer Service, Gestion de l’hôtel
Scotty, thank you for your positive rating. We're delighted you enjoyed your experience at Holiday Inn Express & Suites Fort Worth Downtown. We hope to welcome you back soon!
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Customer Service, Gestion de l’hôtel
Jose, thank you for staying with us at Holiday Inn Express & Suites Fort Worth Downtown. We’re delighted you had a wonderful experience.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Parking situation had to pay when I paid for the parking on the app.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Customer Service, Gestion de l’hôtel
Roberto, thank you for letting us know about your disappointment. We would love to work with you directly to better understand what occured as we do not have a parking app. Please reach out to us directly at the hotel so we can be of assistance and better understand what occured. The team is always looking for ways to improve our processes and enhance guest satisfaction. Thank you for your feedback.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
It was really a nice place.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Customer Service, Gestion de l’hôtel
Kimberly, it's wonderful to hear you had a great time at Holiday Inn Express & Suites Fort Worth Downtown. We hope to welcome you back soon!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Overall the hotel was very clean. The parking was the worst. Very limited parking spaces and if you drive a truck or SUV it's extremely hard to get in or out of the spaces. The beds are very hard and uncomfortable. Breakfast and coffee were not ready on time. We checked out at 7 am and the coffee wasn't even started. They told us they were about to start getting everything ready. (Was told 6-10 am was breakfast on Mondays) the staff was very friendly and kind and the rooms were clean.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Customer Service, Gestion de l’hôtel
Cynthia, thank you for sharing your thoughts on your stay. It's wonderful to hear that you found the rooms clean and the team members friendly. Parking and breakfast timings are certainly important, and your feedback will be considered. We're glad you appreciated our hospitality and cleanliness.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
It was so run down and filthy. The elevator is terrifying, the room was dingy with roaches in the bathroom. The shower only ran scalding hot water. If you switched to cooler it shut off to a trickle. The cover on the AC fell off within minutes of us entering the room. They sent maintenance to fix it but they could not because it was not the cover for the brand of unit. You could hear every neighboring room like the people were in the room with you. Weed clouds everywhere you went in the hotel. The ONLY saving grace for this hotel was the friendly staff. I would not recommend this hotel to anyone
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Customer Service, Gestion de l’hôtel
Teresa, thank you for taking the time to share your experience. It is truly regrettable that several aspects of your visit fell short of expectations. The comfort and satisfaction of guests is a priority, and it is disappointing to hear when someone feels otherwise. Your feedback will certainly be taken into consideration. We're glad that our team members made a positive impression during your stay.
par un voyageur
10/10 stay
Publié le 22 sept. 2024 sur HotelsThe stay was amazing! Check in was easy since I had prepaid, front clerk lady’s were super sweet and helpful, only thing is parking is a little bit limited but over all stay was good and rooms are clean and comfy.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Customer Service, Gestion de l’hôtel
Gabriela, we’re thrilled you enjoyed your stay at Holiday Inn Express & Suites Fort Worth Downtown. It's great to hear the team members were helpful and that you found the rooms to be comfortable and clean. We appreciate your feedback on parking and hope it did not inconvenience your visit. We look forward to welcoming you back!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Customer Service, Gestion de l’hôtel
Bryan, thank you for choosing Holiday Inn Express & Suites Fort Worth Downtown. We’re delighted you had a positive experience with us, and we look forward to welcoming you back in the future.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Close to Dickies Arena. Very friendly young man at check in and check out. My only complaint is the shower never got warm.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Customer Service, Gestion de l’hôtel
Jennifer, thank you for staying with us at Holiday Inn Express & Suites Fort Worth Downtown. We’re delighted to hear you appreciated your interactions with our team members. We apologize for the inconvenience you experienced with the shower temperature. We're looking forward to welcoming you back.
