Note fondée sur 217 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024
The employees were friendly. The room colors are beautiful and it was really quiet. I’ll never book again the first room I was given reeked of ammonia. It was so strong that I started coughing and had to use my inhaler. I asked the guy at the desk if I could change rooms and he immediately changed it and apologized for the inconvenience. The second room was just as nice as the first. I was only in for a few minutes and left. I came back, showered and put on socks and started sneezing, nose got stuffy. I looked at the bottom of my socks and they were covered in animal fur and a lot of it. I’m glad I put my bag in the top shelf of the closet. It was everywhere! I was there about 8 hours over night and was only able to sleep about 2 hours. Never again!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Patricia,We appreciate your feedback and are glad to hear that our staff was friendly and that you enjoyed the room colors and quiet atmosphere. However, we sincerely apologize for the ammonia smell in your first room and the cleanliness issues you encountered in the second room. This is not the standard we strive for, and your experience is unacceptable. We will address these concerns with our housekeeping team to ensure improvements are made. We hope to have the opportunity to provide you with a much better stay in the future.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Mary,Thank you for your 5-star review! We are truly grateful to have you as our guest. Providing exceptional comfort and service is our passion, and we can't wait to welcome you back soon.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Clean , good breakfast
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Lisa,I want to say thank you for your feedback. We are happy to hear you enjoyed the cleanliness and our breakfast offerings. We look forward to welcoming you back for another great stay.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
BEST BEDS EVER. I had such good sleep every night, I would definitely recommend this place especially if it’s “just a place to crash.” Staff was extremely friendly and everything was very clean.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kristin,Our team wanted to say thank you for the fantastic review! We are happy to hear you enjoyed the best beds ever and had a restful stay. Your compliments about our friendly staff and cleanliness mean a lot. We look forward to welcoming you back!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jason,I wanted to say thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Michael,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Clardie,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
I did not feel clean at this property. The floors were dirty with hair. It looked as though they tried to update by just painting rather than making repairs in some places.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I'm sorry to hear about the cleanliness issues you encountered and the incomplete updates. This is not the standard we aim for, and I appreciate you bringing these concerns to our attention. We will address these issues with our team to ensure improvements are made. Thank you for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
The facility was clean and smelled amazing as the staff was great as well at checking in , breakfast and checking out.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Otis,Thank you for your kind words! We are thrilled to hear that you found the facility clean, smelled great, and enjoyed excellent service from our staff throughout your stay. We look forward to welcoming you back soon!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Upgrade was nice
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Dolores,Our team is glad you enjoyed the upgrade. We look forward to welcoming you back and providing another great stay!
