Note fondée sur 815 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,2 Service et personnel
3,3 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The only thing is I wasn’t aware that they were going to charge a deposit along with the price of the rooms. I went through Expedia to book the room. I’m supposed to get the deposits back on both rooms. A week later I still haven’t received the deposits back. This was done by the property not by Expedia. When do I get my deposits back???! Not sure who to contact about this.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Sharon,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Jaleesa, Thank you for the 5-star rating! Natalie #Team6
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Michael, Thank you for your rating. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would appreciate hearing more about your stay so we can address any concerns you may have had. Please feel free to reach out to us. Natalie #team6
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Olivia,Thank you for the perfect rating!Lilith#Team6
par un voyageur
Publié le 4 août 2024 sur Hotels
par un voyageur
Publié le 30 juill. 2024 sur Expedia
par un voyageur
Publié le 27 juill. 2024 sur Hotels
par un voyageur
Publié le 24 juill. 2024 sur Expedia
I had no problems with anything except the staff when I was checking out. I gave them a cash at check in that is required for damages deposit. They refused to give me my cash deposit back because I cut my finger and got a drop of blood smaller than a nickel on the comforter! That is outrageous. They basically stole my deposit from me because it was cash. I WOULD NOT ADVISE ANYONE TO STAY HERE.
Commentaires de Gestion de l’hôtel
1 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Jessica, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Natalie #Team6
par un voyageur
Publié le 16 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Lotus,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6
par un voyageur
Publié le 13 juill. 2024 sur Expedia
