Note fondée sur 310 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
2,4 Service et personnel
2,7 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 avr. 2024
Had to cancel my room about 15 minutes after i booked. Called the hotel and they refused to refund my money. Definitely will not recommend this place to anyone!!!
Commentaires de Gestion de l’hôtel
29 avr. 2024 par tony, Gestion de l’hôtel
hi, the cancellation policy is 24 hours before u check in, gm
par un voyageur
Publié le 30 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 mars 2024 par tony, Gestion de l’hôtel
we thank you for staying here, we hope u had enjoyed your stay.gm
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Cheke,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Worth – Saginaw and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist
par un voyageur
Publié le 20 févr. 2024 sur Expedia
We had none smoking room but hallway smelled like weed and dirty smells really ran down drain leaked from tub toilet would not flush and the other guess was not doing legal stuff
Commentaires de Gestion de l’hôtel
20 févr. 2024 par tony, Gestion de l’hôtel
sorry that u had issues, we had incense in the hallway, which smells like sandelwood , they never called about toilet stopped up, or tub leaking.
par un voyageur
Publié le 16 févr. 2024 sur Expedia
This place is disgusting. The floor is filthy. The entire place looks worse than some that I have seen in third world countries. The chair has ripped upholstery. The other furniture pieces look like they have barely survived a frat house party. I have stayed at several Red Roof Inns at different locations. I have never been charged a deposit for having my dogs stay with me. Here I had to pay a $100 deposit, in cash ONLY. I am doubtful that I will get it returned.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Samantha Rediresponse Specialist , Gestion de l’hôtel
Dear Diane,Thank you for taking the time to tell us about your experience at the Red Roof Inn Fort Worth – Saginaw. You indicated that the lack of cleanliness, the furniture conditions you described and the other concerns you mentioned hindered your experience. Please accept our sincerest apologies. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Very truly yours,Red Roof Management
par un voyageur
It’s ok!
Publié le 29 janv. 2024 sur HotelsAlthough I had to clean the room when I got here. Isnt 90 buck too much specifically because I had to do my own cleaning. (And while I’m here that’s what I will do no maid service needed cause evidently they can’t clean) and the remote doesn’t control the volume of the tv the tv has no buttons. It’s a place to lay my head until I can find a house.
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Shawna, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN FORT WORTH - SAGINAW. I am sorry to hear that the cleanliness of the room was not to your liking. However, you were happy you had a place to stay. Our team at Red Roof is committed to satisfying our guests, so your comments will be taken into consideration as it will help us improve guest experience in the future. Thank you again for sharing your experience. Insights such as this are invaluable and will help us to better our services and accommodations. Sincerely,Red Roof Management
par un voyageur
Publié le 12 nov. 2023
Commentaires de Gestion de l’hôtel
16 nov. 2023 par tony, Gestion de l’hôtel
sorry that u had issues, we will try n fix any issues u may have, gm
par un voyageur
Publié le 12 nov. 2023 sur Expedia
It was a dump and the guy at the desk was beyond rude and unhelpful. The room was dangerous, no outlet covers, no screen on the window, burnholes in the linens and people camped out at the bottom of the stairs inside in camp chairs drinking.
Commentaires de Gestion de l’hôtel
15 nov. 2023 par Xao Red Roof Management RediResponse Specialist, Gestion de l’hôtel
Thanks for sharing your feedback with us, Thomas. The team at our Red Roof Inn Fort Worth – Saginaw was saddened to see that we failed to provide you with a satisfactory stay. You stated that the rude front desk staff and the lack of outlet covers, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 30 oct. 2023 sur Expedia
Muy desagradable. No tienen mantenimiento, huele mal, puertas caídas, alfombras sucias, súper descuidado. Afuera hay basura, no la levantan, la maleza no la cortan. No lo recomiendo para nada, es el peor hotel en el que me he hospedado
Commentaires de Gestion de l’hôtel
2 nov. 2023 par Oshane RediResponse Specialist, Gestion de l’hôtel
Querida Marta,Gracias por tomarse el tiempo de contarnos su experiencia en RED ROOF INN FORT WORTH - SAGINAW. Lamento que tu experiencia no haya cumplido con tus expectativas. Acepte nuestras más sinceras disculpas por la falta de limpieza que describió, el mal olor que describió junto con los otros problemas mencionados. Red Roof se esfuerza por ofrecer a los huéspedes todas las comodidades del hogar, por lo que me decepciona ver su puntuación de 1/5.En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist
par un voyageur
Smells like a smokers paradise!
Publié le 15 oct. 2023 sur HotelsUnfortunately we had rented a non smoking room and when opening door for stairs to 2 nd floor where our room was all you could smell was cigarettes!! You could smell the cigars smell everywhere upstairs
Commentaires de Gestion de l’hôtel
16 oct. 2023 par Devorine Red Roof Management, Gestion de l’hôtel
Hi Joe,Thank you for sharing your comments. You indicated there was a strong cigarette smell everywhere. let me humbly apologize for the impact this had on your experience with us. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concern as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Fort Worth – Saginaw. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Devorine Red Roof ManagementRediResponse Specialist
