Note fondée sur 1 010 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 sept. 2023 sur Hotels
Très bel hôtel, bien situé avec un service remarquable.
Commentaires de Gestion de l’hôtel
19 sept. 2023 par Hotel Supervisor, Gestion de l’hôtel
Merci de rester avec nous
par un voyageur
Publié le 23 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2022 par Hotel Management , Gestion de l’hôtel
Thank you for your feed back!
par un voyageur
Publié le 13 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2022 par Arely G., Gestion de l’hôtel
Thank you, for staying with us at the Sonesta Select. Hope to see you soon!
par un voyageur
Convenient location
Publié le 18 août 2024 sur HotelsLocation was very convenient to the place I was working. It is near a major freeway so there will be road noise if you're on the south side of the hotel
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Service, Gestion de l’hôtel
John, we’re delighted you loved your experience at Sonesta Select Huntington Beach Fountain Valley. It's wonderful to hear our location was convenient for your needs. Thank you for sharing your thoughts, and we’re looking forward to welcoming you back soon!
par un voyageur
Publié le 17 août 2024 sur Expedia
We couldn’t get any sleep due to the loud AC that kicked on every 5 minutes. If it was off it was too hot so needless to say it kept us up all night! When I mentioned it to the lady when checking out she really didn’t care and didn’t try to offer any type of discount.
Commentaires de Gestion de l’hôtel
18 août 2024 par Customer Service, Gestion de l’hôtel
Shawna, the experience with the AC must have been frustrating, and it is unfortunate that the issue impacted your stay. The situation at checkout is not typical of our team members' usual attentiveness. Your comments will be considered, and steps will be taken to address them.
par un voyageur
Publié le 16 août 2024 sur Expedia
I stayed here for 5 nights last week. When I checked in I had to deposit $500 for 2 rooms. After the night, they didn’t clean the room. I went to the office and they said they won’t clean the room while the time I stay there. If I need towels or toilet paper I have to go to the office and request them. Do you believe that. It’s the true at this hotel. After I went home couple days ago they charged me $50 without any reason. NEVER COME BACK. 😌👎
Commentaires de Gestion de l’hôtel
18 août 2024 par Customer Service, Gestion de l’hôtel
Thuythanh, it is important for all guests to have a seamless experience, and feedback like yours is invaluable for procedural review. Some policies such as security deposits and limited in-stay services are in place for efficiency and guest safety. Charging errors are certainly not typical practice. Addressing your concerns swiftly is a priority and we encourage you to reach out directly to resolve these matters.
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par Customer Service, Gestion de l’hôtel
Judith, we're delighted you loved your experience at Sonesta Select Huntington Beach Fountain Valley. We're looking forward to welcoming you back again soon!
par un voyageur de Huntington Beach
Publié le 16 août 2024 sur Expedia
You can tell they don’t clean the carpets, were dirty with spots everywhere down the hallways. We also had a cockroach in our room. They also charge you for parking. Never hear of that! It’s a shame because it’s a fairly nice place.
Commentaires de Gestion de l’hôtel
16 août 2024 par Customer Service, Gestion de l’hôtel
Bella, the team acknowledges your feedback and regrets the concerns you experienced. Regular maintenance is a priority, and the feedback about carpeting is noted. For unexpected visitors in your room, we are attentive to such matters to improve our guests' experiences. The parking fee is a standard practice in some venues for added security. We hope the rest of your stay met your expectations.
par un voyageur
Publié le 15 août 2024 sur Expedia
Smelly elevator
Commentaires de Gestion de l’hôtel
15 août 2024 par Customer Service, Gestion de l’hôtel
Philip, it's great to know you had a pleasant stay at Sonesta Select Huntington Beach Fountain Valley. The team appreciates your feedback and will continue to ensure a fresh and inviting atmosphere for all guests.
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Customer Service, Gestion de l’hôtel
Lisa, thank you for giving us a perfect rating. We’re delighted you loved your experience at Sonesta Select Huntington Beach Fountain Valley. We look forward to welcoming you back for another great stay.
