Note fondée sur 31 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Had a great time
Publié le 3 oct. 2024 sur HomeAwayOverall the property was perfect for our group. 3 couples touring the fall foilage. House was clean, hot tub worked great.
When we arrived we had no hot water. There was no heating oil. We reported it to Vacasa and the problem was fixed the next day. Suggestion to the owner FILL THE FUEL TANK!! Dont just put a couple gallons in. Other than that we loved the house, loved the location, fall colors were beautiful.
some invest
Commentaires de Gestion de l’hôtel
23 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had and, most of all, for the lack of communication from us. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.
par un voyageur de Vergennes VT
Wonderfully cozy and calm
Publié le 27 déc. 2023 sur HomeAwaySpacious, cozy and tranquil is what you’ll get at this quiet and comfortable cabin in the quaint town of Franconia. The kitchen was easy to cook in with it being mostly stocked with everything you need to prepare most meals. Plenty of bathrooms and bedrooms to spread out and all the wooded trails to walk or hike! We even spotted a snowshoe hare on one of our hikes!
par un voyageur
Nice Location, Poor Management Response and Overall Lack of Attention to Details
Publié le 5 sept. 2023 sur HomeAwayThe house itself was beautiful and spacious. Unfortunately, when we arrived, there was a strange odor. All the doors inside were closed and the main floor bathroom was locked. There was a bag full of trash in the basement and it appeared none of the rugs had been vacuumed. We informed management of the locked bathroom door but by the time we received a response, I had already picked it with a bobby pin.
The hot tub had no chlorine tablets and there was an old bandaid floating around. So gross. There seemed to be little pride in caring for the property.
Pros: House was big enough for us and kids enjoyed the basement. Location was close to great hiking and grocery store.
Cons: Kitchen appliances really outdated. Need to replace oven or at the very least, clean it. Update cutlery. Lighter did not work to use the firepit. We had to go buy one. It would be nice if management thought of guests and the details that count. We would not come back here.
Commentaires de Gestion de l’hôtel
14 déc. 2023 par VrboOwner, Gestion de l’hôtel
Hi, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We are glad you enjoyed the size of the home. We apologize for the oversights of the cleaners. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Gorgeous Property, Perfect for our Group, Non-Responsive to Feedback
Publié le 28 août 2023 sur HomeAwayThis is a beautiful, comfortable, spacious home. We love this property and this was our third year staying here with the same group of friends. It is just the right size for the eight of us, with almost everything we need. Unfortunately, we have tried to give useful feedback during the last two years which seems to have fallen on deaf ears. There are small things that would make anyone's experience there more pleasant. It has been frustrating to receive no response and even more frustrating that the same small things continue to be an annoyance when every other part of our experience here has been stellar.
Commentaires de Gestion de l’hôtel
1 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Karen, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!
par un voyageur de Richmond Hill
some issues
Publié le 24 août 2023 sur HomeAwayProperty had nice backyard and nice furnishings but it was not taken care of well. It had a musty smell in much of the house especially the basement. The linen in the basement room was moist b/c of the humidity, and the smell was especially strong there.
Some other issues: There was a sock left under one of the beds, I saw a mouse running through the living room and one of the rooms was missing a window.
The management company was very responsive and they moved us to a new place for the rest of our stay.
Commentaires de Gestion de l’hôtel
7 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Rehuda, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur
FAMILY TRIP
Publié le 15 août 2023 sur HomeAwayWalked in and there was a strange scent. We kept the doors open for a bit and then it was amazing. I would stay here again. It was exactly like the pictures. BEAUTIFUL
par un voyageur
Spacious cabin in the woods
Publié le 6 août 2023 sur HomeAwayGreat cabin that is bigger than it looks! Hot tub under the stars didn't disappoint, and the kitchen was well-stocked (with gadgets, not food), even though we didn't end up cooking. We loved how convenient it was for Franconia center of town, but still very secluded, no hint of neighbors. 3 bathrooms for 4 bedrooms was also generous. I think there were 2 full size beds and 1 queen, not the other way around, but we managed. Fan was necessary to keep cool, but this summer has been warmer than usual. Overall, great stay for the weekend!
par un voyageur
Great family retreat
Publié le 4 juin 2023 sur HomeAwayClean, comfortable and well stocked
( except missing a hair dryer) with everything else we needed. The yard needs some attention as the lawn was not mowed and the grass was high. We could not enjoy the outside lawn seating area.
Commentaires de Gestion de l’hôtel
14 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for the review. we apologize that the home did not have a hair dryer at the time of your stay. We appreciate your comments and suggestions to help us improve the lawn care for each arrival. We apologize for the inconvenience and hope we can host you again!
par un voyageur
Roomy, comfortable, enjoyable stay
Publié le 23 avr. 2023 sur HomeAwayThe view is nice, neighborhood is quiet, house is comfortable, appliances and amenities convenient. Hot tub was pleasant.
par un voyageur
Cozy cabin in the woods
Publié le 25 nov. 2022 sur HomeAwayGreat location. Nice and cozy.