Note fondée sur 36 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disappointing stay
Publié le 9 août 2024 sur HotelsThis apartment may not be suitable for Asians as there is no air-conditioning and it is rather hot in summer.Also. the apartmemt is in front of a tram stop, it is noisy throughout the night and I didn't have a good sleep.The area has many restaurants and this makes the place noisy and dirty. With the windows open, I could hear people talking downstairs in midnight and I didnt have a quiet place to take a good rest. It is also difficult to contact staff for assistance as they will not give you a prompt reply until the next day. What a disappointing stay.
Commentaires de Gestion de l’hôtel
12 août 2024 par Brera Serviced Apartments Frankfurt Oper, Gestion de l’hôtel
Ciao, thank you for sharing your experience. We regret that your stay did not meet your expectations. As we're located in the heart of downtown Frankfurt, some noise is inevitable due to the proximity of public transport and lively restaurants. We understand that the summer heat can be uncomfortable, and while air conditioning is not listed as an amenity in our property, we strive to provide other comforts, like fans, to make your stay enjoyable.We appreciate your feedback and will continue to look for ways to improve our guest experience.Best regards&Ciao,your BRERA Team Frankfurt Oper
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Brera Serviced Apartments Frankfurt Oper, Gestion de l’hôtel
Dear Majbritt,Thank you so much for your fantastic 10 out of 10 rating on Hotels.com! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us.We look forward to welcoming you back in the future!Best regards&Ciao,BRERA Serviced Apartments Frankfurt Oper
par un voyageur
Publié le 14 juill. 2024 sur Hotels
par un voyageur
Publié le 2 juill. 2024 sur Expedia
The room was modern, clean and well equipped.
Handy for local attractions and the station.
Rooms blackout blind was missing and the cooling system did not cope with the warm weather.
Could also be a but more generous with the coffee pods.
However, for me the room did what I needed.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Brera Serviced Apartments Frankfurt Oper, Gestion de l’hôtel
Ciao Matthew,Thank you for your positive review and detailed feedback! We are delighted to hear that you enjoyed the modern, clean, and well-equipped room, and that the location was convenient for you.We apologize for the inconvenience regarding the missing blackout blind and the cooling system. Please note that our property does not have air conditioning, and we are continuously working on improving the room temperature control for warmer weather.Your comments are important to us, and we will make every effort to address these issues as soon as possible. We hope to welcome you back soon and wish you a wonderful time.Best regards,Yours BRERA Team Frankfurt Oper
par un voyageur
Publié le 29 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Brera Serviced Apartments Frankfurt Oper, Gestion de l’hôtel
Thank you so much for your wonderful review, Tewodros! We're thrilled to hear that you had a great experience. Your positive feedback means a lot to us, and we look forward to welcoming you back in the future!Best regards&Ciao,Yours BRERA - Team Frankfurt Oper
par un voyageur
Publié le 27 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Brera Serviced Apartments Frankfurt Oper, Gestion de l’hôtel
Thank you for sharing your review, Francesco. We're sorry to hear that your experience did not meet your expectations. It is unfortunate that you rated us only 2 out of 10 without leaving any constructive feedback. We take every review seriously and will work on improving our services. Best regards&Ciao,Yours BRERA-Team Frankfurt Oper
par un voyageur
Publié le 27 juin 2024 sur Expedia
Shower head didn’t work properly
Bed sheet was poor
Commentaires de Gestion de l’hôtel
27 juin 2024 par Brera Serviced Apartments Frankfurt Oper, Gestion de l’hôtel
Dear Martin,Thank you for your feedback and for rating us 5 out of 5 despite the issues you encountered. We apologize for the inconvenience caused by the malfunctioning shower head and the quality of the bed sheet.We take your comments seriously and will address these concerns promptly to ensure a better experience for our future guests.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide an improved stay.Best regards,Yours BRERA-Team Frankfurt Oper
par un voyageur
Publié le 26 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juin 2024 par Brera Serviced Apartments Frankfurt Oper, Gestion de l’hôtel
Dear Tin-Yuen-Eric,Thank you for your review and for rating us 8 out of 10. We appreciate your feedback and are pleased to hear that you had a positive experience with us.If there are any specific areas where you believe we can improve, please let us know. We value your input and strive to provide the best possible service for our guests.We hope to welcome you back soon!Best regards,Yours BRERA-Team Frankfurt Oper
par un voyageur
Publié le 25 juin 2024 sur Hotels
Apartment is average, but the A/C was barely working. The neighborhood is shady and the security at the hotel is non-existing. Would not recommend this to families, but only to young people looking for a cheap place to stay
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Brera Serviced Apartments Frankfurt Oper, Gestion de l’hôtel
Ciao Mikael,Thank you for sharing your review. We're sorry to hear that your experience was not up to your expectations. Please note that our apartment complex is not equipped with air conditioning.We take your feedback seriously and will work on improving our security measures. We hope to accommodate all our guests in the future better.Best regards&Ciao,Yours BRERA-Team Frankfurt Oper
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juin 2024 par Brera Serviced Apartments Frankfurt Oper, Gestion de l’hôtel
Ciao Saba,Thank you for your rating of 8 out of 10. We appreciate your feedback and are glad you had a positive experience with us.If you have any specific suggestions or comments on how we can improve further, please feel free to share them with us.We hope to welcome you back soon!Best regards,Yours BRERA Team Frankfurt Oper
