Ratings based on 440 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Brooklyn
Posted Sep. 1, 2024 on Expedia
Ein gutes, solides Hotel für Benutzer des Frankfurter Flughafens.
Comment from Hotel Management
Sep. 1, 2024 by Guest Relation, Hotel Management
Lieber Daniel,vielen Dank für dein Feedback! Es freut uns, dass du unser Hotel als gutes und solides Hotel für Reisende vom Frankfurter Flughafen empfindest.Wir hoffen, dich bei deinem nächsten Aufenthalt in Frankfurt wieder bei uns begrüßen zu dürfen.Beste GrüßeMarvin vom elaya hotel frankfurt oberursel
by A traveller
Posted Aug. 16, 2024 on Expedia
The breakfasts were great, the gym facilities were good, the hotel was safe and quiet and there was always someone on duty at the desk that spoke English.
Comment from Hotel Management
Aug. 18, 2024 by Guest Relation, Hotel Management
Dear Miriam,Thank you for your wonderful feedback and for staying with us! We're delighted to hear that you enjoyed our breakfasts, gym facilities, and the overall safety and quietness of the hotel. It’s also great to know that our team’s English-speaking ability added to your positive experience.We look forward to welcoming you back in the future.Best regardsMarvin vom elaya hotel frankfurt oberursel
by A traveller
Posted Jul. 11, 2024 on Expedia
Friendly staff and clean rooms/restaurant
Comment from Hotel Management
Jul. 12, 2024 by Guest Relation, Hotel Management
Dear Dustin,thank you very much for your stay and your positive review.We are happy to read, that you enjoyed your time at our hotel, especially our friendly staff and our clean rooms/restaurant. We hope to welcome you again soon.Kind regardsMarvin from elaya hotel frankfurt oberursel
by A traveller
Please refund me , not one bit of sleep
Posted Jun. 17, 2024 on HotelsAlarm went off 3 times during night resulting in everyone being evacuated due to technical issues so no sleep at all. Please can you refund me with 2 free hotel nights
Comment from Hotel Management
Jun. 28, 2024 by Guest Relation, Hotel Management
Dear Marc,Thank you very much for your stay and your honest feedback.We regret that your stay was not satisfactory due to the nightly fire alarms.Nevertheless, we are happy to know that our fire alarm system works perfectly and provides our guests with the necessary security.We hope to be able to welcome you as a guest again soon.Best regardsMarvin from elaya hotel frankfurt oberursel
by A traveller
Posted May 21, 2024 on Expedia
by A traveller
Posted May 2, 2024 on Hotels
by A traveller
Posted Apr. 12, 2024 on Hotels
by A traveller
Posted Mar. 5, 2024 on Hotels
by A traveller
Convenient business hotel
Posted Nov. 17, 2023 on HotelsI stayed here while travelling on business. Easy to get to, and easy to park. Rooms look newly renovated. Great choice if you need a place to stay while travelling through that area.
Comment from Hotel Management
Nov. 20, 2023 by Elaya team oberursel, Hotel Management
Dear David, thank you very much for your stay at elaya hotel frankfurt oberursel and especially for your great review. We are very pleased that you enjoyed our service. We look forward to welcoming you back to Oberursel soon. Best regards elaya team frankfurt oberursel
by A traveller
Not a 4 star
Posted Sep. 14, 2023 on HotelsNot a four star hotel - no phone, tablet does not work, no minibar. Have to go downstairs for any request. Poor service overall. Price hiked due to the business event in town (overpriced)
Comment from Hotel Management
Sep. 18, 2023 by Guest Relation, Hotel Management
Dear Guest,thank you very much for your stay in our house.It is our aim to make every guest's stay unforgettable with our service, which is why it is such a pity that we did not succeed in your case. We take your assessment to heart and will discuss it internally. Despite everything, we would be very happy to welcome you again as a guest in our house and to convince you of our service.Best regards from OberurselMarvin KlempinGuest Relation
