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Hey Lou Hotel Frankfurt Airport

Kelsterbach guestrooms with free WiFi

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Photo gallery for Hey Lou Hotel Frankfurt Airport

Terrace/patio
Reception
Bicycling
Standard Single Room, 1 Single Bed, Non Smoking
Dinner served, Regional cuisine, garden views

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • Air conditioning
  • 24/7 front desk
  • Parking available

Explore the area

Map
Isarstrasse 2, Kelsterbach, HE, 65451
  • The Squaire
    ‪8 min drive‬
  • Deutsche Bank Park
    ‪13 min drive‬
  • Jahrhunderthalle
    ‪14 min drive‬
  • Frankfurt (FRA-Frankfurt Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Twin Room, 2 Single Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Twin Room, 2 Single Beds, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Double Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room, 1 Single Bed, Non Smoking

Standard Single Room, 1 Single Bed, Non Smoking

Standard Single Room, 1 Single Bed, Non Smoking

  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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Exterior

NH Frankfurt Airport

Kelsterbach
  • Free airport shuttle
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 659 reviews
The price is CA $105
CA $118 total
includes taxes & fees
Apr 19 - Apr 20
NH Frankfurt Airport

About the area

Kelsterbach

On river.At this Kelsterbach hotel, you'll be within 6 miles (10 km) of The Squaire and 12 miles (20 km) of Deutsche Bank Park. Financial District and Jahrhunderthalle are within 16 miles (25 km).

What's nearby

  • The Squaire - 8 min drive - 9.8 km
  • Deutsche Bank Park - 13 min drive - 18.5 km
  • Jahrhunderthalle - 14 min drive - 21.0 km
  • Frankfurt Trade Fair - 16 min drive - 23.4 km
  • Congress Center Messe Frankfurt - 17 min drive - 23.9 km

Getting around

  • Kelsterbach S-Bahn - 6 min drive
  • Frankfurt am Main Flughafen Regional Station - 8 min drive
  • Frankfurt Airport (FRA) - 9 min drive

Restaurants

  • ‪Congresium Conference&Event Center - ‬8 min walk
  • ‪Uferbar - ‬18 min drive
  • ‪WasserCraftWerk - ‬1 min walk
  • ‪NH Frankfurt Airport West - ‬5 min drive
  • ‪Schützenhaus - ‬5 min drive

About this property

Hey Lou Hotel Frankfurt Airport

Kelsterbach guestrooms with free WiFi
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 4 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1421 square feet (132 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hey Lou Hotel Frankfurt Airport. A roundtrip airport shuttle is free (available on request). Parking is available for a fee.

This Kelsterbach hotel is smoke free.

  • 1 building
  • 234 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 1421 sq ft of conference space
  • 132 sq m of conference space
  • Built in 2017
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hey Lou Hotel Frankfurt Airport offers 234 air-conditioned accommodations with complimentary bottled water and hair dryers. Cable television is provided. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Languages

Dutch, English, French, German, Italian, Portuguese, Romanian, Serbian, Spanish, Turkish

Similar properties

Exterior

NH Frankfurt Airport

  • Free airport shuttle
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 659 reviews
The price is CA $105
CA $118 total
includes taxes & fees
Apr 19 - Apr 20
NH Frankfurt Airport

Property amenities

Family friendly

  • Children's games
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 6:00 AM to 10:30 PM at scheduled times and on request
  • Self parking on site (EUR 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 19.95 for adults and EUR 9.95 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle cleaning area
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Hiking/biking trails

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 19.95 per pet, per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 19.95 for adults and EUR 9.95 for children
  • Self parking fee: EUR 15.00 per day
  • Pet fee: EUR 19.95 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Hotel Frankfurt Airport West Kelsterbach
Comfort Frankfurt Airport West Kelsterbach
Comfort Frankfurt Airport West
Comfort Frankfurt West

Hey Lou Hotel Frankfurt Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 327 out of 752 reviews
Rating 8 - Good. 259 out of 752 reviews
Rating 6 - Okay. 97 out of 752 reviews
Rating 4 - Poor. 42 out of 752 reviews
Rating 2 - Terrible. 27 out of 752 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

BRADLEY, DOWNSVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time i used the self check in. Found it easy and hassle free. Staff in the restaurant were very friendly. While the room was small, for single night waiting for a flight, was comfortable enough.
Stayed 1 night in Mar 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing nearby. But very nice facility. Limited shuttle hours.
Stayed 1 night in Jan 2025

10/10 Excellent

Samira

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Neil richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel Nice people,very clean and pleasant
Stayed 1 night in Dec 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was facing a 12-hour layover at the airport and this comfortable hotel was the perfect solution. It’s quiet, modern and clean, affordable and they offer a free shuttle (limited hours, so check your schedule).
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Leroy

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
A very unpleasant experience.
I stayed for 3 nights at the hotel during a business trip to Kelsterbach. On the first night, I jumped into the bed and felt something crawling on me. I notice there were bugs in the bed. I went to complain at reception and was told there were no available rooms so I could not switch rooms. There was no offer to deal with the bugs in my bed. I had to strip the bed myself and kill 6 bugs before remaking it. I was unable to get any sleep that night. The next day my room was changed and the rest on my trip was pleasant.
Stayed 3 nights in Dec 2024

10/10 Excellent

patrizia

Stayed 1 night in Nov 2024

6/10 Okay

Brad

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok stay
One of the front desk employees was helpful although overwhelmed at check in. Another employee basically ignored everyone
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnite travel option
Comfortable, easy, and quiet
Stayed 1 night in Nov 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with shuttle to / from airport
Perfect place to stay close to Frankfurt airport Great shuttle service
Stayed 1 night in Nov 2024

8/10 Good

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really helpful. I found really useful that they had adaptors available as I didn't have one, so I was able to charge my phone. I would have preferred if the hotel had shampoo and conditioner, instead of just one gel for body and hair. Maybe putting charging points in the room would be helpful as everyone needs to charge their phones and there were not that many adaptors available.
Stayed 1 night in Nov 2024

8/10 Good

James P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable but dependent on shuttle service
This is an affordable and clean place. However, you are dependent on their shuttle bus to get there and back. It takes a break during the middle of the day - when we arrived. It costs us e35 for a taxi to get there (the alternative was to wait 3 hours). The shuttle only runs every hour. It would also be a good idea to share where at the airport the shuttle arrives before checking in.
Stayed 1 night in Nov 2024

10/10 Excellent

edward

Stayed 3 nights in Oct 2024

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Good water pressure. Very nice bed
Stayed 1 night in Nov 2024

2/10 Terrible

Orr

Disliked: Cleanliness, staff & service, property conditions & facilities
No service
Stayed 1 night in Oct 2024

10/10 Excellent

Yassin

Very convenient, location wise
Stayed 1 night in Oct 2024

8/10 Good

Anna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
2 adults, 1 child. No extra pillow or blanket for my child. Otherwise, it was a good stopping point near the airport before more traveling
Stayed 1 night in Oct 2024

8/10 Good

Lois F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable but in an odd location
This was listed as an airport hotel. It was quite a distance from the airport, in an industrial park with no restaurants in walking distance. The on-site restaurant/bar were already closed when we arrived. Check-in was at a kiosk - I think there was a staff person somewhere but we didn't need assistance. The bed was very comfortable but the room was too warm and I couldn't turn on a/c - called the desk and was told nothing could be done then. I mentioned it the next day and was told there is no a/c, only heat. Breakfast was good and we were amused by the robot-busser rolling around. One final point: the free shuttles to/from Frankfurt run once/hr, there is no service from the hotel after 10:30 am until 4 pm; and from the airport none after 11 am until 4:20 pm.
Stayed 1 night in Sep 2024

10/10 Excellent

Paula

Stayed 2 nights in Sep 2024

8/10 Good

Tim, Sammamish

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and property are nice…but be sure to check the property website for airport shuttle hours - we had to take a $35 taxi because they dont operate all hours. Also beware that property does not respond to expedia platform messages nor do they answer the telephone at night, not for me and not for expedia customer service.
Stayed 1 night in Oct 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Dina

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
This property was on an industrial zone, and we didn't see any restaurants or shopping center within walking distance.
Stayed 1 night in Sep 2024

6/10 Okay

Chris

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Electronic check in didn’t allow early checkin before 3pm (ie 2:55pm without penalty. Bargelocks behind hotel was cool to watch.
Stayed 1 night in Oct 2024

8/10 Good

Robert, New Port Richey

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024