Note fondée sur 295 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,2 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2021 sur Hotels
Hôtel neuf, ouvert il y a quelques mois. Vue spectaculaire, petit balcon et confort sont au rendez-vous.
Commentaires de Gestion de l’hôtel
5 sept. 2021 par Melia Frankfurt City, Gestion de l’hôtel
Sehr geehrter Patrick,
vielen Dank, dass Sie sich die Zeit genommen haben uns Ihr Feedback zukommen zu lassen.
Ich habe mich sehr gefreut zu erfahren, dass Sie Ihren Aufenthalt genossen haben und dass wir Ihre Erwartungen übertroffen haben. I
Ich freue mich schon jetzt, Sie bald wieder im Meliá Frankfurt City zu begrüßen und bitte zögern Sie nicht, mich zu kontaktieren, falls ich Ihnen behilflich sein darf.
Mit freundlichen Grüßen,
Narmella Hartounian
Front Office Supervisor
par un voyageur
Publié le 16 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
25 août 2024 par Ihr Melia Frankfurt City Team, Gestion de l’hôtel
Sehr geehrter Sebastian,Vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben.Wir freuen uns, dass Sie die Sauberkeit unserer Zimmer geschätzt haben. Unsere tägliche Reinigung sorgt dafür, dass unsere Gäste stets in einer angenehmen Umgebung wohnen. Es tut uns leid zu hören, dass Sie mit dem Zustand des Hotels und dem Service unzufrieden waren. Wir sind ein brandneues Hotel, das 2021 eröffnet wurde, und unser Team arbeitet hart daran, einen hohen Standard zu gewährleisten. Wir danken Ihnen für Ihr Feedback und hoffen, dass Sie uns in Zukunft wieder besuchen, um die gastronomischen Erlebnisse und die YHI SPA zu genießen.Freundliche Grüße,Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team
par un voyageur
Publié le 7 août 2024 sur Expedia
par un voyageur
Amazing weekend trip
Publié le 6 août 2024 sur HotelsAmazing stay over fhe weekend. We enjoyed the too with great view, the good breakfast and the always very friendly service. We will definitely come back.
Commentaires de Gestion de l’hôtel
13 août 2024 par Manager, Gestion de l’hôtel
Dear Edith,Thank you for such a positive review.It's delightful to know that the panoramic views from our rooms added to your room experience, and our commitment to cleanliness met your expectations. We're also glad that the breakfast offerings provided a tasty start to your day and that the service culture of our team resonated so well with you.We look forward to welcoming you back. Best wishes,Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team
par un voyageur
Monica
Publié le 30 juill. 2024 sur HotelsThe weather was beautiful, the hotel very well appointed, the location near transportation, all good.
Commentaires de Gestion de l’hôtel
13 août 2024 par Manager, Gestion de l’hôtel
Dear Guest,We would like to thank you for your kind comments about the time you spent at our hotel.We are elated to hear that you appreciated our hotel's pristine cleanliness and found our location to be conveniently near transportation options. The panoramic views of the city and our commitment to providing a unique room experience surely complemented the beautiful weather you enjoyed.It's also wonderful to know that the room comfort met your expectations and that our team's service culture contributed positively to your stay.We hope that you will return on a future occasion. Best regards,Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team
par un voyageur
Publié le 28 juill. 2024 sur Hotels
par un voyageur
Publié le 27 juill. 2024 sur Expedia
par un voyageur
Publié le 26 juill. 2024 sur Expedia
The hotel did a lot well, but a few things could be done to match the standards of other international hotel brands.
What we liked
- the foyer was clean and tidy
- the breakfast was excellent as was the breakfast staff
- the room had a great view of the city
- the room was well proportioned, and airy,
- the hotel was modern
- the rooms were well sound proofed
- the hotel was walkable from the city centre
- the left luggage service which we used at the end of our trip was safe and secure
Things I felt which could have been better
- as we needed to use their bag drop / left luggage service we opted for a 'in person ' checkout. The queues were quite long for this and it took a little time to check out
- the complementary water bottle in the room was well received, but was only given on the first day of our trip
- although the hotel was perhaps aimed at business travellers, as leisure travellers we would have liked some sort of concierge service. Although the team at the front desk did try to help, and were pleasant, it was clear that providing such a service was not really in their remit
- the hotel bar was felt more like a reception than a bar to relax at the end of the day
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Ihr Melia Frankfurt City Team, Gestion de l’hôtel
Dear Krishna,We appreciate that you took the time to share your experience with us.We're delighted to hear that the cleanliness of our foyer, the quality of our breakfast, and the panoramic city views from your room contributed to a positive room experience. It's also gratifying to know that the modern design, soundproofing, and proximity to the city center met your expectations. We're proud to offer a secure left luggage service for added convenience.However, we regret to hear that some aspects of your stay did not meet your expectations. The wait time during checkout and the provision of complimentary water are certainly areas we will review. While our hotel caters to both business and leisure travelers, we understand the importance of personalized service and will continue to strive for excellence in this regard. Moreover, our hotel bar's ambiance aims to provide a relaxing atmosphere and we appreciate your feedback on how it can be improved to enhance our guests' experiences.It's heartening to know that our team's efforts to assist you were pleasant, and we will certainly consider your suggestions as we continuously evolve our service culture.We look forward to the pleasure of seeing you again in the future. Best wishes,Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team
par un voyageur
Publié le 16 juill. 2024 sur Hotels
par un voyageur
Publié le 12 juill. 2024 sur Hotels
