Note fondée sur 494 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par NH Frankfurt Airport, Gestion de l’hôtel
Dear Annie We extend our sincere gratitude for your incredibly positive review. We are thrilled to hear that your experience was exceptional. Your kind words serve as a great motivation for our team, and we hope to welcome you back soon. Best regards,
par un voyageur
Publié le 4 sept. 2024 sur Expedia
parfait pour etre proche de aeroport
Shuttle = super
Chambre peu bruyant meme si avion tres proche
par un voyageur
Publié le 20 mai 2024 sur Expedia
Seulement une dizaines de minutes de l'aeroport. Navette gratuite entre l'hotel et l'aéroport entre 5:00 am et 21:45. On en a profité pour visiter la ville de Francfort.
Commentaires de Gestion de l’hôtel
14 juin 2024 par Your NH Frankfurt Airport Team, Gestion de l’hôtel
Dear Serge,Thank you for your positive feedback! We're delighted to hear that you appreciated our hotel's proximity to the airport, just a short distance away, and our complimentary shuttle service operating between the hotel and the airport from 5:00 AM to 9:45 PM. It's great to know that you took advantage of this to explore the city of Frankfurt.Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,
par un voyageur
Publié le 1 avr. 2024 sur Expedia
Alles sehr gut!
Commentaires de Gestion de l’hôtel
3 avr. 2024 par NH Frankfurt Airport Team, Gestion de l’hôtel
Sehr geehrte Brigitte,vielen Dank für Ihr positives Feedback! Wir freuen uns sehr zu hören, dass Ihr Aufenthalt bei uns angenehm war und Sie mit unseren Leistungen zufrieden waren.Es wäre uns eine Freude, Sie bald wieder bei uns begrüßen zu dürfen. Zögern Sie nicht, uns bei Ihrem nächsten Besuch zu kontaktieren.Mit freundlichen Grüßen,
par un voyageur
Publié le 12 janv. 2024 sur Expedia
FREEZING in the room.
Commentaires de Gestion de l’hôtel
17 janv. 2024 par NH Frankfurt Airport Team, Gestion de l’hôtel
Dear Renaud,Thank you for sharing your personal experience.I truely regret that you left with such a disappointed feeling and rest assured that your feedback has already been shared with the team best regards,
par un voyageur
Publié le 18 nov. 2023 sur Expedia
Es war ein angenehmer Aufenthalt, wegen der Ruhe und der Freundlichkeit des Personals.
Commentaires de Gestion de l’hôtel
19 nov. 2023 par NH Frankfurt Airport , Gestion de l’hôtel
Sehr geehrte Frau Brigittevielen Dank, dass Sie sich die Zeit genommen haben, Ihren vergangenen Aufenthalt bei uns im Haus zu bewerten.Wir freuen uns, dass Sie Ihre Zeit bei uns genossen haben und dass Sie besonders von der Gastfreundschaft und dem herzlichen Service unseres Teams begeistert waren. Ihre lobenden Worte wissen wir sehr zu schätzen und haben diese auch an unser Team weitergeleitet.Nochmals vielen Dank für Ihr wertvolles Feedback. Das Team und ich freuen uns darauf, Sie hoffentlich bald wieder im NH Frankfurt Airport begrüßen zu dürfen, um Ihnen ein weiteres tolles Erlebnis zu bieten.mit freundlichen Grüßen,
par un voyageur
Publié le 13 nov. 2023 sur Expedia
Excellent pour notre “layover” court à Frankfort. Propre avec personnel cordial.
Commentaires de Gestion de l’hôtel
19 nov. 2023 par NH Frankfurt Airport , Gestion de l’hôtel
Dear Germain,thank you very much for your Feedback and your review. We are very happy that you enjoyed your stay in our Hotel. The feedback and experience of our guests is very important to us, because this is the only way to recognize where we can improve. We hope to welcome you back again.Best regards,
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Staff was very rude on check in and check out. It's an airport hotel; it shouldnt be unreasonable for me to ask for them to keep our bags stashed for a couple hours before our room would be ready. The shuttle was convenient but very busy in the morning and a lack of a lineup or reservation made it frustrating.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par NH Frankfurt Airport, Gestion de l’hôtel
Dear Emily,Thank you for sharing your feedback. We sincerely apologize for the rude behavior you experienced during check-in and check-out, and for the inconvenience regarding your request to store your bags. This is certainly not the level of service we aim to provide, and we will address this with our front desk team to ensure better guest interactions moving forward.We are glad to hear that you found the shuttle service convenient, though we understand the frustration caused by the lack of a clear system for reservations or lining up. Your comments will be taken into consideration as we look for ways to improve the overall experience for our guests, particularly during busy times.Thank you again for your feedback, and we hope to have the opportunity to offer you a more pleasant stay in the future.Best regards,
par un voyageur
Publié le 19 oct. 2024
We stay here twice a year when transiting between Seattle and Warsaw. Great easy location to the airport, very nice helpful staff. Shuttle drivers are the best! great helpful guys that. The only thing I would suggest that would be cost beneficial to the hotel, and MUCH better for guests, is to get rid of the goofy hard to understand coffee machines in the rooms. I ruin 5 cups to get one good one. It's costing the hotel, and no benefit over a simple hot water kettle and packet of good instant coffee.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par NH Frankfurt Airport, Gestion de l’hôtel
Dear JamesThank you for your continued loyalty and for taking the time to provide your feedback. We’re delighted to hear that you appreciate our convenient location, helpful staff, and especially the great service provided by our shuttle drivers.We appreciate your suggestion regarding the in-room coffee machines. It’s valuable feedback like yours that helps us improve the guest experience. We will certainly review the idea of offering a simpler option, like a hot water kettle and instant coffee, to provide a more straightforward and satisfying experience.We look forward to welcoming you back on your next transit through!Best regards,
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Very nice hotel!
Commentaires de Gestion de l’hôtel
18 oct. 2024 par NH Frankfurt Airport, Gestion de l’hôtel
Dear Valer Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us. It is our goal to provide our guests with excellent service, and we are thrilled to know that we met your expectations. We will continue to strive for excellence and ensure that your future experiences with us are just as enjoyable. Once again, thank you for your positive feedback. We look forward to welcoming you back soon! Best regards,
