Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de London
Publié le 20 févr. 2024 sur Expedia
This place it is right central Frankfurt good place private apartments it near train stations
par un voyageur
Publié le 17 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 janv. 2024 par numa Guest Experience Team, Gestion de l’hôtel
Dear Ngwambeng,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team
par un voyageur
Publié le 8 déc. 2023 sur Expedia
The area around the trainstation is one of the most terifying I have been to. Dirty, a lot of shady people walking around. It was particularly disturbing at night.
The room was nice, it was amazing to receive all the gifts and snacks! There was a good coffee machine and kettle, the kitchen was quite clean and equipped.
The bathroom was a bit dirty but good to use.
Overall the hotel is one to recommend altough the area around is a big big minus.
Commentaires de Gestion de l’hôtel
31 janv. 2024 par numa Guest Experience Team, Gestion de l’hôtel
Dear Bartosz,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,numa Guest Experience Team
par un voyageur
Don't stay here
Publié le 1 oct. 2023 sur HotelsThe property is in a sketchy part of town, about a block from a strip of "sex hotels" and large amounts of homeless. The room itself had a bunch of scuff marks on the dirty walls, scarred vynil flooring, and a bunch of cigarette trash on the balcony. The rooms are hot due to no air flow and if you leave the windows open at night the mosquitoes will eat you alive.
Commentaires de Gestion de l’hôtel
24 oct. 2023 par numa Guest Experience Team, Gestion de l’hôtel
Dear Elijah,Thank you for your feedback! We hope you'll accept our apologies for the inconvenience. The location of the hotel next to the central station also gives access to all the major parts of the city without any hassle but it also comes with its own dark side which unfortunately, nobody can avoid. We understand the summer in Europe can sometimes not be very pleasant as we expect but we take care of our guest's comfort and just reach out to our Guest experience team and they will arrange a fan in your room next time. If you'd like to speak in more detail, you can always contact our guest experience team. We're always looking out for ways to improve and hope we prove that to you soon.Best regards, numa Guest Experience Team
par un voyageur
Publié le 20 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 avr. 2023 par numa Guest Experience Team, Gestion de l’hôtel
Dear Nicholas,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,
par un voyageur
Publié le 12 févr. 2023 sur Expedia
par un voyageur
Publié le 23 oct. 2022 sur Hotels
par un voyageur
Publié le 12 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
21 juill. 2022 par Matteo, Gestion de l’hôtel
Dear Dmytro,
We want to thank you for your feedback!
It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!
Best regards,
numa Guest Experience Team
par un voyageur
Preisleidtung ist in Ordnung
Publié le 1 juill. 2022 sur HotelsBad war nicht ganz sauber. Vermeintlich benutztes Handtuch hing über die Heizung. Toilettebürste voll mit Wasser.
Leider keine Klimaanlage
Commentaires de Gestion de l’hôtel
14 juill. 2022 par Matteo, Gestion de l’hôtel
Lieber Berat,
Wir bedanken uns für dein Feedback!
Es freut uns sehr, dass Sie Ihre Zeit bei uns genossen haben. Wir wünschen Ihnen alles Gute für die Zukunft und freuen uns darauf, Sie schon bald wieder bei uns begrüßen zu dürfen!
Freundliche Grüße,
numa Guest Experience Team
par un voyageur
Unbearable during the summer
Publié le 19 juin 2022 sur HotelsI had originally planned to spend three nights at the numa but ended up checking out a day early due to the unbearable heat in the room. As there is no AC, the temperature stayed above 30 degrees Celsius at night (even with the roller shutters down all day) which led to some health issues. The numa provides one small fan for the room which is a nice thought but also didn't offer any sort of relief. I'd seriously suggest in investing into proper AC (units), as hot summer days made the room feel uninhabitable. Overall, cleanliness was also lacking. The fridge was rather dirty which didn't really make me want to leave any of my food or drinks in there. Additionally, the dark, moldy spots in the shower weren't too inviting. I also couldn't use the rain-/waterfall shower head, as it seemed partially broken which led to water splashing everywhere, both in- and outside of the shower.
Commentaires de Gestion de l’hôtel
14 juill. 2022 par Matteo, Gestion de l’hôtel
Dear guest,
Thank you for your feedback and your suggestions to improve. We're working hard to enhance our processes and every suggestion helps us find ways to do that. We're sorry that we weren't able to meet your expectations, and we hope that we can convince you to visit us again as we grow.
Best regards,
numa Guest Experience Team
