Note fondée sur 129 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Une très bonne adresse.
Publié le 4 mars 2020 sur HotelsHôtel de très bon standing. Le personnel est du même niveau.
Commentaires de Gestion de l’hôtel
5 mars 2020 par The Flag Oskar M., Gestion de l’hôtel
Dear Guest, thank you so much for this great feedback! I am really happy that you enjoyed your stay that much and hopefully we can welcome you back soon here in Frankfurt. With kind regards
par un voyageur
Publié le 22 juill. 2019 sur Expedia
Nous avons aimé la courtoisie du personnel. Il était à l’écoute de nos besoins (quand nous avions besoin de quelque chose il venait nous le porter et on ne sentait pas qu’on les dérangeait). Le confort du lit, la vue et la propreté étaient également des points positifs. Nous avons moins aimé la première chambre offerte. Mais après une demande, le personnel nous en a donné une autre beaucoup mieux. Ça vaut vraiment la peine de demander une chambre aux étages supérieurs.
par un voyageur
Sehr komfortabel und praktisch
Publié le 14 août 2024 sur HotelsIdeal für einen kurzen oder mittellangen Aufenthalt mit Kind, da das Studio geräumig ist und wir uns Frühstück selber bereiten konnten. Wir waren 3 Nächte und kommen gerne wieder.
Commentaires de Gestion de l’hôtel
21 août 2024 par THE FLAG Oskar M., Gestion de l’hôtel
Sehr geehrte Anna,Es freut uns sehr, dass Sie und Ihre Familie den Aufenthalt in unserem geräumigen Studio genossen haben und dass es Ihren Bedürfnissen entsprochen hat. Es ist immer unser Ziel, unseren Gästen ein behagliches und komfortables Zuhause zu bieten. Es ist schön zu hören, dass Sie planen, uns erneut zu besuchen. Wir freuen uns auf Ihren nächsten Aufenthalt und streben danach, Ihre Erwartungen erneut zu erfüllen.Mit freundlichen Grüßen,THE FLAG Oskar M.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par THE FLAG Oskar M., Gestion de l’hôtel
Dear Hanne,We are delighted to hear that your experience at our hotel was excellent. It's always a pleasure to provide our guests with the best services and facilities. It is your satisfaction that drives us to strive harder. We look forward to welcoming you back to THE FLAG Oskar M in the near future.Kind regards,
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par THE FLAG Oskar M., Gestion de l’hôtel
Dear Tearrance,Your positive feedback fills us with great pleasure. It is always our aim to offer our guests an excellent stay. We are very pleased that we were able to meet your expectations. We are already looking forward to your next visit to Hotel THE FLAG Oskar M. Until then, all the best!With kind regards,THE FLAG Oskar M.
par un voyageur
Publié le 16 juill. 2024 sur Expedia
We stayed at The Flag Oskar, for 3 nights, June 22-24 as part of a 3-city tour for Euros 2024. The studio was very spacious, with a bed divided by a partition, tons of storage, living room, small kitchen table and 2 chairs, kitchen with necessities including good size fridge and walk in shower bathroom. We had a balcony with a partial river view (nice corner room 207). You could control the temp as you like too. Bed was comfortable. We opted to get the breakfast at the attached restaurant for ease and it was buffet style and you could get eggs cooked fresh (scrambled, fried or omelet) and had good cappuccino. There is also an outdoor patio with tables and chairs at the restaurant and they had a TV to watch the Euro games. The food was Italian and delicious. Staff were friendly and helpful. It was about a 15 minute walk to the Euro Fan Zone which was great. The old town is close by (again 15 min walk) where there are lots of restaurants and cafes, shopping and great architecture. It is close to the area to catch a short river cruise (50 and 100 min). I would highly recommend.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Angela Munoz Osa, Gestion de l’hôtel
Dear Jan,We are delighted that you enjoyed your stay at The Flag Oskar and found the time to provide us with this detailed feedback. We pride ourselves on providing our guests with a comfortable and spacious home away from home when travelling and it is always pleasing to hear that we have achieved this.We are also pleased that you appreciate our breakfast, our restaurant and our friendly staff. It is our aim to provide our guests with an all-round positive experience and it seems that this was the case during your visit.We are also pleased that you enjoyed the proximity to the Old Town and the Euro Fan Zone. Frankfurt offers much to see and experience and we are proud to be in such a favourable location.Thank you again for your kind words and we hope to welcome you again on your next trip to Frankfurt.Yours sincerely,THE FLAG Oskar M.
par un voyageur de Seattle
Publié le 1 juill. 2024 sur Expedia
Wonderful location and great amenities. Super staff!
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Angela Munoz Osa, Gestion de l’hôtel
Dear Daniel from Seattle,Your positive remarks regarding our location, amenities, and especially our dedicated staff are truly valued. It's delightful to learn that your experience at Hotel THE FLAG Oskar M was a pleasant one. We pride ourselves on providing exceptional service and we're glad to hear we've met your expectations. We look forward to welcoming you back during your next visit to Frankfurt Ostend. Kind regards, THE FLAG Oskar M.
par un voyageur
Publié le 30 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 juill. 2024 par THE FLAG Oskar M., Gestion de l’hôtel
Dear Jesslyn,It's splendid to hear that you h stay. At Hotel THE FLAG Oskar M, we strive to provide an unforgettable experience for all our guests. Looking forward to welcoming you again in the near future.Kind regards,THE FLAG Oskar M.
par un voyageur
Publié le 19 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juin 2024 par THE FLAG Oskar M., Gestion de l’hôtel
Dear Pei Ling, thnak you so much for your great rating. We are very happy, that you enjoyed your stay that much and we hope, that we can welcome you soon again here in Frankfurt!
par un voyageur
Publié le 19 juin 2024 sur Expedia
I stayed there for 4 nights, overpaying due "high demand" .. room was cleaned every 3 days. Initially I wanted to cancel my booking and offered them to pay only the first night, they refused and had to stay there. Then I required a 5th night, and payed in Expedia, i didnt want to pack-unpack again, anyways they made me change of room with early check up late check in..... this dispite their over rate per night. Never will stay there again nor recommend
Commentaires de Gestion de l’hôtel
20 juin 2024 par THE FLAG Oskar M., Gestion de l’hôtel
Dear Adrian,I'm truly sorry to hear that your stay with us fell short of your expectations. Your feedback is extremely valuable to us and we deeply regret any inconvenience caused.As per your comment on room cleaning, we would like to clarify that in line with our environmental commitments, we have set a standard cleaning schedule every three days, but we are always ready to provide essential amenities such as fresh towels on request, to ensure your comfort. We are sorry that you had to change the room, but if you have made a spontaneous follow-up booking shortly before departure, then it is always due to the high occupancy to give the same room if you have not booked the same category.Please note that our pricing is dynamic and can fluctuate based on demand, similar to many other hotels. We regret that this led to a feeling of overpayment during your stay.We genuinely appreciate your feedback and we will continue to strive for improvement in providing a more comfortable and satisfying experience for our guests. We hope you would reconsider your decision and give us another opportunity to serve you better in the future.Kind regards,THE FLAG Oskar M.
