Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
5,0 Service et personnel
4,0 Confort de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de LAS VEGAS
Publié le 3 déc. 2024
QUIET PLACE TO REST.
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Robin Bornemann, Assistant General Manager, Gestion de l’hôtel
Dear Guest, Thank you for this great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back soon. Kind regards,Robin Bornemann, Assistant General Manager
par un voyageur de Homer
Publié le 1 sept. 2024 sur Expedia
It was not. Just no AC
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Tim Grave, General Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience with us.It is heartening to hear that your stay with us was largely enjoyable and met your expectations.We are delighted that you appreciated the cleanliness of your room, the overall condition of our hotel, and the services we provide. Additionally, it is gratifying to know you found our room amenities to your satisfaction, with features like high-speed WiFi, a flat-screen HDTV, and a comfortable seating area designed for relaxation and productivity.However, we deeply regret the inconvenience caused by the air conditioning issue you faced during your stay. We understand how important a comfortable room temperature is, and we apologize that we could not provide this for you at the time. We are in the process of upgrading our AC system, and we expect to have a fully functioning new AC for all rooms by the end of September 2024.Nonetheless, we hope you enjoyed the various views available from our rooms, whether it was the tranquility of the garden or the convenience of the parking lot and street side. Our aim is to offer a serene and welcoming atmosphere for all our guests, and we're glad to offer different room options to suit various preferences.We hope to have the pleasure of welcoming you back to a fully renovated Vienna House Easy by Wyndham Frankfurt Airport.Warm regards,Tim Grave, General Manager
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Perfect to be near the airport! Breakfast is ext
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Tim Grave, General Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience with us.We are thrilled to hear that your stay with us was so satisfactory.We are pleased that you found our location convenient for airport access and that our breakfast offerings, cleanliness standards, and the overall condition of our hotel met your expectations. Providing impeccable service is something we take great pride in, and we're delighted that this was reflected during your visit.Nonetheless, we regret that the room amenities did not fully meet your needs. We are in the process of upgrading our AC system and look forward to having a fully functional system by the end of August 2024, to enhance the comfort of our guest rooms.Finally, we are glad that you mentioned our service. Our team strives to deliver a seamless and enjoyable experience to all our guests. We hope the convenience of our location and the quality of our facilities will bring you back to Vienna House Easy by Wyndham Frankfurt Airport in the future.We look forward to the opportunity to host you once again.Warm regards,Tim Grave, General Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Robin Bornemann, Assistant General Manager, Gestion de l’hôtel
Lieber Gast, Wir bedanken uns für Ihre Bewertung.Wir sind begeistert zu lesen, dass Sie mit allem sehr zufrieden waren!Wir hoffen, Sie besuchen uns wieder einmal.Mit freundlichen Grüßen,Robin Bornemann, Assistant General Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
Had a great stay!
Everything new, very nice gym, great breakfast, would definitely stay there again.
Commentaires de Gestion de l’hôtel
28 août 2024 par Robin Bornemann, Assistant General Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience with us.It is truly gratifying to hear about your satisfaction with your experience at our hotel.We are delighted that the fresh appeal of our establishment, our well-equipped fitness center, and the variety of our breakfast offerings contributed positively to your stay. Our team takes great pride in maintaining a clean and welcoming environment, and we are pleased that the condition of the hotel and the attentive service provided by our staff met your expectations.We eagerly await your next visit.Warm regards,Robin Bornemann, Assistant General Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
Convenient to airport, clean and courteous staff. Not much around this area. Can walk 20 minutes to train station and go to the old city about 20 minute ride. Otherwise taxi to train station or old city.
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience with us.We are truly pleased to hear that your stay at Vienna House Easy by Wyndham Frankfurt Airport met your expectations.We are delighted that you appreciated the proximity to the airport, the cleanliness of our facilities, the professionalism of our staff, and the comfort of our room amenities. Your mention of these aspects truly reflects our commitment to providing a convenient and welcoming environment for our guests. Although our location is not in the city center, we are glad that you found our hotel suitable for your needs, with easy access to public transportation for exploring Frankfurt's old city.We look forward to the opportunity to host you again in the future.Warm regards,Robin Bornemann, Assistant General Manager
par un voyageur
Nice Hotel, no airport shuttle
Publié le 20 août 2024 sur HotelsNice, we love the fact that pullout couch was in a separate room from the bedroom. Only challenge was that there was no standard shuttle service from the Frankfurt airport, so we had to take an Uber.
Commentaires de Gestion de l’hôtel
21 août 2024 par Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience with us.We are delighted that you appreciated the room cleanliness, hotel condition, and service, ensuring your stay was comfortable and enjoyable. It is wonderful to note your positive remarks on the clever design of our family rooms, which offer separate spaces for added privacy and convenience.However, we apologize for the inconvenience experienced due to the lack of a standard shuttle service from the airport. We do provide a shuttle bus from the hotel to the airport, and while our shuttle from the airport to the hotel is not available, we are located just a short walk from the Kelsterbach bus stop, which offers easy access to Frankfurt Airport. We understand the importance of seamless transportation and appreciate your feedback on this matter.Finally, we are pleased that you found the room comfort to your liking, with our spacious rooms and suites designed to promote both relaxation and productivity. With amenities like free high-speed WiFi and a flat-screen satellite HDTV, we strive to make each stay as pleasant as possible.We look forward to welcoming you back again for an improved experience.With kindest regards,Tim Grave, General Manager
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Manager, Gestion de l’hôtel
Sehr geehrter Gast, wir bedanken uns für Ihre Bewertung.Es freut uns zu lesen, dass Sie Ihre Zeit in unserem Hotel genossen haben und besonders unser Angebot als besonders positiv hervorheben. Wir hoffen, Sie besuchen uns wieder einmal.Mit freundlichen Grüßen,Tim Grave, Hoteldirektor
par un voyageur de Middlebury
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Robin Bornemann, Assistant General Manager, Gestion de l’hôtel
Dear Gueat,Thank you very much for this kind review.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to seeing you again soon.Best regards,Robin Bornemann, Assistant General Manager
par un voyageur
Publié le 10 août 2024 sur Expedia
It was perfect for us :)
