Ratings based on 941 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 30, 2024
Motel was very clean and comfortable. Only about 100 yd walk to the airport shuttle.
Comment from Hotel Management
May 4, 2024 by Tim Grave, General Manager, Hotel Management
Dear Sir,We'd like to thank you for this positive feedback about your stay in our hotel.We're delighted to hear that our dedication to cleanliness and comfort made a positive impression. It's fantastic that our proximity to the airport shuttle added convenience to your stay, ensuring a hassle-free connection for your travels. We appreciate your glowing ratings across the board and are overjoyed to have met your expectations in every aspect. Should you find yourself flying in or out of the area again, we look forward to being your chosen stopover for rest and rejuvenation.We look forward to welcoming you again soon.Best wishes,Tim Grave, General Manager
by A traveller
Posted Mar. 20, 2024 on Hotels
Comment from Hotel Management
Mar. 22, 2024 by Tim Grave, Hoteldirektor, Hotel Management
Sehr geehrter Gast,besten Dank für Ihre Rückmeldung.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Schön wäre es, Sie in der Zukunft nochmal begrüßen zu dürfen.Mit freundlichen GrüßenTim Grave, Hoteldirektor
by A traveller
Posted Feb. 27, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Tim Grave, Hoteldirektor, Hotel Management
Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir freuen uns schon auf Ihren nächsten Besuch.Mit freundlichen Grüßen,Tim Grave, Hoteldirektor
by A traveller
Posted Feb. 26, 2024 on Expedia
Very good
Comment from Hotel Management
Mar. 2, 2024 by Tim Grave, General Manager, Hotel Management
Dear Guest,WOW - 100%! What a great Feedback.Thank you for your kind review of your recent stay at our hotel.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team.We look forward to welcoming you back on a future occasion. Best wishes,Tim Grave, General Manager
by A traveller
Very nice stay
Posted Feb. 17, 2024 on HotelsGood and friendly check in. The room is in very good condition and quiet. Eating was very good.
I would definitely stay there again.
Comment from Hotel Management
Feb. 19, 2024 by Tim Grave, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.We're thrilled to hear that your check-in experience was welcoming and that our rooms met your standards for comfort and tranquillity. It's wonderful that you found the in-room features conducive to both relaxation and productivity. We're also glad you enjoyed the peacefulness, a testament to our soundproof accommodations. We're also delighted to know that we were able to provide you with a great dining experience.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Tim Grave, General Manager
by A traveller
Posted Feb. 9, 2024 on Expedia
Check in / check out was done very quickly -excellent. Front desk ordered us a cab ( because it was raining and we chose to take the cab instead of shuttle ) which arrived for pick up early to get us to airport on time !!! Excellent SERVICE BY ALL !!!
Comment from Hotel Management
Feb. 13, 2024 by Tim Grave, General Manager, Hotel Management
Dear Guest,Thank you very much for this kind review.We're thrilled to hear that the efficiency of our check-in and check-out process exceeded your expectations and that our front desk team was able to provide swift transportation solutions to the airport despite the rainy weather. It's wonderful to know that our colleague's dedication to service made a positive impact on your stay.We're glad that the pristine condition of your room and the hotel overall contributed to a pleasant visit. It's always our aim to ensure that every aspect of our guests' experience is of the highest standard.We look forward to welcoming you back. Best regards,Tim Grave, General Manager
by A traveller
Posted Feb. 8, 2024
Comment from Hotel Management
Feb. 13, 2024 by Tim Grave, General Manager, Hotel Management
Dear Madam,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that you enjoyed your stay.We hope to see you again on a future visit.Kind regards,Tim Grave, General Manager
by A traveller
Posted Feb. 6, 2024 on Hotels
Comment from Hotel Management
Feb. 13, 2024 by Tim Grave, General Manager, Hotel Management
Dear Sir,Thank you for this review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The entire team look forward to welcoming you back for a future visit.Kind regards,Tim Grave, General Manager
by A traveller
Posted Feb. 5, 2024 on Expedia
After check-in and unpacking my luggage, I realized the refrigerator was not working; first they told me that someone will come to see, but then I was told to check-in in another room, therefore packing my suitcase again after a tired 19-hour flight. The limited number of clothes hangers do not have the bottom part to hang your pants, I did not expect for apologies from the staff, but instead, to hear a ´joke´ about it is too much! There is no phone in the rooms, so for all this coming and going you have to go down and wait in line to be attended again. The air conditioning dial does not seem to be working so I had to keep opening the window. The shuttle bus is so limited (from the hotel finishes at 9:40 and only starts again at 18:30) that I had to take taxi most of the time, including the last day to pick up my suitcases and go back to the airport. Also, the shuttle bus stop is a block away and in the open air, so when it is raining is quite unfeasible. I bought vouchers for the shuttle bus ahead and because of the limited schedule, I had one extra to which I asked for the refund, but received no reply, only a ´smile´ from the attendant doing the check-out. Definitely do not recommend this hotel, there are far better hotels that I stayed in the vicinity.
Comment from Hotel Management
Feb. 13, 2024 by Tim Grave, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your review.We understand how frustrating it can be to encounter inconveniences, especially after a long flight. Regarding the minibar, while we do not offer a filled minibar due to our current rebranding process, we apologize for any confusion regarding its functionality. We're also aware that the lack of a phone in the rooms might have added to the inconvenience, and we're looking into ways to improve our communication channels for a seamless guest experience. The air conditioning should be adjustable in each room for personal comfort; we regret that it seemed unresponsive and will investigate promptly. The shuttle service is indeed designed to provide convenience, and we regret any inconvenience caused by its schedule. We appreciate your feedback on this service and will be reviewing the frequency and hours of operation. We apologize if the shuttle bus voucher situation wasn't handled to your satisfaction and will ensure our front desk team is reminded of the importance of clear and responsive communication.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Tim Grave, General Manager
by A traveller from King City
Posted Jan. 29, 2024 on Expedia
We came just for one night as we had a connecting flight the next morning. It was easy to get to with a shuttle bus to and from the airport. Very comfortable stay.
Comment from Hotel Management
Feb. 1, 2024 by Tim Grave, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.We're thrilled to hear that your journey to our establishment was seamless, thanks to the shuttle service and that you found your stay to be cosy and accommodating.We look forward to welcoming you back. Kind regards,Tim Grave, General Manager
