Note fondée sur 252 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de fairborn
Publié le 22 sept. 2024 sur Expedia
Todo bien solo tarda el agua en los pies en la tina y el pasillo huele un poco mal
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Querida Orfa,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en el Red Roof Inn Franklin, KY. Es muy gratificante leer que tuvo un gran encuentro con nosotros y realmente apreciamos sus amables comentarios acerca de que todo estuvo bien. Usted indicó que no estaba satisfecho con el olor del pasillo y la otra preocupación que describió. Sus comentarios son fundamentales mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes.En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. Gracias de nuevo y esperamos que visite Red Roof nuevamente en su próxima estadía.Sincerely,ChirellRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Cleanliness
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Darrell, We at the RED ROOF INN FRANKLIN KY truly appreciate your scoring of 8/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Roy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Franklin, KY and I were elated to see your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Good stay
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN FRANKLIN KY. Sana, I am happy to hear that you stay was good. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Sana, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Conrad, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FRANKLIN KY and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Lenny,I sincerely apologize that your stay at our RED ROOF INN FRANKLIN KY didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Good
Publié le 13 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
14 août 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello Bill, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FRANKLIN KY and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello DaWanna,Thank you for choosing to stay at our RED ROOF INN FRANKLIN KY. I appreciate your 6/10 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 août 2024 sur Expedia
Smelled like weed in the halls. smelled like old house in rooms. Felt sticky from air condition in Room. Tape holding cabinet up. Blood on the ceiling. Wood floor was nice, much better than carpet at other hotels. Beds were nice. Waffles were delicious and the breakfast lady was very sweet. Dining area was small.
Commentaires de Gestion de l’hôtel
12 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Jessica,We are sorry to hear your recent experience at the RED ROOF INN FRANKLIN KY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist
