Note fondée sur 529 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Linda
Publié le 31 oct. 2014 sur Hotels
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Jonathan RediResponse Specialist, Gestion de l’hôtel
Hello Monica, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Hi Sharon,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn & Suites Middletown - Franklin. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 19 sept. 2024 sur Expedia
It was quick easy and the staff are really good people we like staying here
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Monica, Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Middletown - Franklin. It’s heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and you loved the convenience of the location, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Elizabeth,Thank you for sharing your comments with us. Your review of the Red Roof Inn & Suites Middletown - Franklin was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Roaches in the room on the floor we paid weeks in advance to come to this place we did not stay there we got two rooms at a different hotel at 2am we were lucky those were the last rooms they had and we two small children. We will never rent at the red roof inn apparently no one inspects these hotels.
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your positive rating, Elizabeth. The staff at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Marjorie, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Leatha,Your review of the Red Roof Inn & Suites Middletown - Franklin was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
