Note fondée sur 26 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Friends Getaway
Publié le 26 nov. 2024 sur HomeAwayLocation & accessibility was great!
par un voyageur de Merritt Island
Mountain cabin
Publié le 21 oct. 2024 sur HomeAwayBuy travel insurance if you book this cabin. The property management would not allow us to cancel/reschedule after Hurricane Helene swept through this area, as the storm hit less than 30 days from our arrival. Fortunately power had been restored and authorities began allowing non - residents back in before our trip. Franklin was spared, but we were unable to visit other planned area.
Bring your own cards/games as all in the cabin were missing pieces.
That said, it was a well appointed cabin.
Commentaires de Gestion de l’hôtel
4 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience regarding your stay. We understand how challenging it can be to navigate travel plans during unexpected events like Hurricane Helene.
We always recommend purchasing travel insurance when booking a property, as it can provide coverage for cancellations or interruptions due to unforeseen circumstances. We appreciate your feedback about the home's amenities and the missing game pieces. Your suggestions will help us improve the experience for future guests. We hope to host you again in the future.
par un voyageur de Kenly
Publié le 21 août 2024 sur Expedia
We liked the cabin was off the road and secluded.
par un voyageur
As advertised
Publié le 28 mai 2024 sur HomeAwayHad a nice stay while taking care of business in the area. Quaint cabin tucked away. Amazing large stone fireplace.
par un voyageur
Great Place
Publié le 27 mai 2024 sur HomeAwayWe had a real good time. I would definitely recommend and stay again. If I had to say one thing that would be provided cleaner looking wash clothes.
par un voyageur
Mouse House
Publié le 4 avr. 2024 sur HomeAwayWe really wanted to love this property, but unfortunately our stay was a disaster. This cabin is infested with mice. We noticed a mouse on our first night (we stayed 3 nights). We immediately notified the property manager who assured us that someone would address the issue. It went from bad to worse as the night went on with us hearing mice in the kitchen all night. We had to protect the food we brought and our sleep was significantly disrupted. The next day we bought a mouse trap, captured two mice and sent pics to the manager, who assured us over and over that someone would be out to help. No one ever came. There were mouse droppings on the kitchen counters, kitchen drawers including the utensil drawer. We found droppings on the floor, in closets, and in upstairs bathroom. We were unable to use the kitchen as expected and the outside grill was also covered with droppings. The most disturbing part of all of this was the lack of response from the property manager who just kept telling us help was on the way and to be patient. We still feel yucky about this entire experience even days later. I am confused about all the positive reviews about this property as it was obvious this was not a new problem. Overall the cabin has lots of potential but needs TLC. Desperately needs new beds, bedding, and towels. The pillows are worn and hardly pillows anymore. There was also a lot of hair embedded in towels and on sheets, which appeared clean, but maybe poor laundering?
par un voyageur
Holiday Sanctuary
Publié le 5 janv. 2024 sur HomeAwayMy wife grew up just a stone's throw from this property. We rented as a supplemental place to stay during a family holiday visit. Thoroughly enjoyed our stay, no issues or complaints. Would not hesitate to rent again!
par un voyageur
Cute cabin
Publié le 14 déc. 2023 sur HomeAwayWe found the cabin to be very cute with plenty of room for four adults. It was also well stocked and we found everything we needed for the meals we cooked. The location of the cabin was nice as well… close, but not too close, to town.
I would not recommend the pull-out couch in the loft for sleeping arrangements for an adult as it was not very comfortable to sleep on. However, it would probably be fine for children.
The rental company was very easy to work with and everything from checking-in to checking-out was pretty straightforward.
Overall, no complaints and would probably stay again.
Commentaires de Gestion de l’hôtel
14 déc. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Ann-Marie, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We sincerely apologize for the issues you experienced during your time with us. In spite of that, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement. We hope to host you for a truly carefree and enjoyable getaway in the future.
par un voyageur de Jackson, Al
Great place
Publié le 20 nov. 2023 sur HomeAwayCute cabin and great location
par un voyageur de Malabar, FL
Worst Stay Ever
Publié le 14 nov. 2023 sur HomeAwayMy family made this reservation to attend my niece’s wedding.
On the morning of the wedding, my daughter came to me and said her dog had found rodent bait. She and her fiancé were unable to attend the wedding since they had to rush the dog to an emergency veterinary clinic.
The vet bill and follow-up visits total $1161.09 so far. She has one more follow-up visit to be sure no poison remains in her body.
I contacted Vacasa, the property management company, numerous times on the phone, via texts, and through VRBO messaging. They told me the dog owner was responsible for the vet bill.
The property is advertised as pet friendly. I asked them if there was any more rodent bait in the house and they said they did not know. I asked them what if a child had found the bait? No response.
I sent the owner certified mail on 28 Oct 2023 (I obtained his name and address from the Macon County Tax Department) documenting this problem. This envelope was returned to me today (14 Nov 2023) as undeliverable.
We encountered a couple more problems with the property which I did not report as I figured they would not be resolved either.
I contacted VRBO and they refunded me their portion of the reservation.
What was supposed to be an enjoyable family weekend turned into a nightmare.
It looks like I will be filing a small claims case. Thankfully I have a lot of photos and documentation to submit with my claim.
Commentaires de Gestion de l’hôtel
29 nov. 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We sincerely apologize for any unwanted critters you encountered during your stay with us and appreciate you identifying this area in need of attention. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
