Note fondée sur 408 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,1 Propreté de la chambre
2,6 Service et personnel
2,3 Confort de la chambre
1,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Décevant
Publié le 30 juill. 2023 sur HotelsChambre délabrée, planchers brisé, aucune poubelle a l’intérieur de la chambre, mais une poubelle débordante a l’extérieur. Accueil pas très agréable, la personne avait l’air a bout. Le matin du départ la personne sur place était plus agréable. Vraiment très déçu.
Commentaires de Gestion de l’hôtel
30 juill. 2023 par mgr5308, Gestion de l’hôtel
louise we appreciate your return business and are deeply saddened by a lost opportunity to make you feel welcomed. i hope you except my apology
par un voyageur
Publié le 16 janv. 2023 sur Expedia
Complètement vêtus...
Commentaires de Gestion de l’hôtel
17 janv. 2023 par mgr5308, Gestion de l’hôtel
dear sir it is always good to hear from our customers .i am grateful you took the time to give us feedback .i am disappointed we came in below your expectations during your stay with us. please accept my apologies
par un voyageur
Publié le 10 juill. 2022 sur Expedia
Chambres aucunement comme la photo. J’ai seulement un seul mots qui me viens a l’esprit INSALUBRE!!!!!! J’en ait vue des chambres dans ma vie et c’était la pire à vie et je ne suis aucunement difficile lorsque c’est seulement pour dormir. Nous sommes finalement allés dormir ailleurs mais si nous avions payé. Je ne peux comprendre Expedia de s’associer à un hotel comme ça!!
Commentaires de Gestion de l’hôtel
15 juill. 2022 par mgr5308, Gestion de l’hôtel
thank you for your business and comments
par un voyageur
Publié le 12 mai 2019 sur Expedia
Porte salle de bain ne ferme pas, penture arraché
Plusieurs troué dans les murs
Wifi non fonctionnel
par un voyageur
Très déçu
Publié le 7 mai 2019 sur HotelsC’est vraiment le plus mauvais hôtel que j’ai eu l’occa De séjourner
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2024 par MGR5308, Gestion de l’hôtel
many happy returns sir.we were more than happy to have you as our humble guest.thanks again
par un voyageur
Publié le 17 oct. 2024 sur Expedia
I was about 40-45 min early for check-in, and was flatly told "check-in is at 3." Nothing more. I left and came back at 3, was checked in, staff was friendly, but, going into the room- mini fridge COVERED in rust, mold in the shower, headboard hanging half off the wall, cracks in the wall paint, the floor boards had all been worn away, and were broken, the A/C wouldn't turn on at all, so they switched us rooms, the keys kept not working in that room 4 times til finally maintenance had to come and the A/C didn't work in that room either. They had managed to fix the air in the first room by then so we switched back AGAIN, the maintenance had to change the batteries in the second door so the keys would work at all, So, we ends out staying in the nasty room. There was ONE pillow on each bed and cigarette burn holes in the comforter, the walls were filthy, and the lampshade above the nightstand was burned and busted off the lamp. The lights didn't always come on, and once the TV got turned off it wouldn't come back on, the shower water was either SCALDING or ICE COLD, it was a train wreck! Had I had the money, I would've left, but we had nowhere else to go that night. At the very least, we had clean sheets to sleep in. Otherwise, just because I booked through a cheaper booking site, SHOULD NOT mean I get out in the NASTIEST room in that place!! Clearly someone had been living in that room for a long time prior, and they just never repaired anything. It was disgusting.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par MGR5308, Gestion de l’hôtel
dear kim thank you for letting us become aware of the issues.im happy to hear that our maint dept was on point to solve the problems that came up and that our staff was friendly.please accept my apologies for the inconvience of checkin being at 3pm.it takes time to put dirty rooms back on market after gursts vacate.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Josh! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Kaitlyn! We are delighted and honored to have received such a high rating. It was a pleasure providing you with a great stay and we aim to continue providing excellent service to both you and our future guests.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Cockroaches. Calk in tub, whole bathroom was worn and very dated. Building is very old and poorly maintained. No exterior or interior renovation or painting has been done for years gone by. No hope, god bless them. They are holding on to a poorly sustaine relic.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Robert D! Thank you for your feedback regarding your recent stay. We sincerely apologize for the issues you encountered, including the presence of cockroaches and the overall condition of the bathroom. Your concerns about cleanliness and maintenance are taken very seriously, and we are committed to addressing these matters to ensure a better experience for our guests in the future.We appreciate your input as it helps us identify areas that need improvement. We hope to have the opportunity to provide you with a more satisfactory stay in the future. Thank you for bringing these matters to our attention.
