Note fondée sur 506 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 août 2018 sur Hotels
Enregistrement très limite, nous avions avions vraiment l’impression de déranger la réceptionniste ! Chambres donnant sur la rue et donc très bruyante. le matin : petit dej correct et accueil satisfaisant
Commentaires de Gestion de l’hôtel
2 sept. 2018 par up, Gestion de l’hôtel
Thank You
par un voyageur
Prix intéressant mais nuisances sonores de la rue
Publié le 16 mai 2018 sur HotelsPrix intéressant cependant chambre donnant sur la rue qui est assez passante et il n'y a pas de double vitrage donc attention aux personnes sensible aux nuisances sonores. Cependant très bonne literie
Commentaires de Gestion de l’hôtel
6 juin 2018 par up, Gestion de l’hôtel
Thank You
Recommandé
pour Tout le mondepar un voyageur
Reposant et literie confortable
Publié le 16 août 2016 sur Expedia
Pour : Literie - agencement classique comfort inn de ne pas de surprise (agréable ou désagréable )
Contre : Les canalisatiOne qui semblent obsolètes au regard des commentaires des autres clients et notre baignoire bouchee
Hôtel situé en périphérie de Monterey - qqes magasins en proximité mais plutôt zone activité banque et industrie - chB classique comfort inn - bonne literie - nous avons eu la désagréable surprise d'une baignoire bouchée - nous sommes allés dans la chB des enfants et le,probleme était résolu - bon déjeuner -
Commentaires de Gestion de l’hôtel
16 nov. 2016 par up, Gestion de l’hôtel
Sorry for Inconvienice we work hard to Improve. Thank you for let us know.
Thank You
par un voyageur
Publié le 23 sept. 2024 sur Hotels
did not check in since there were a lot of homeless people surrounding the hotel
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for choosing us for your recent stay. We regret any inconvenience faced by you while staying. Kindly let me know about your disappointments in more detail to serve you better in the future.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi James,Thank you so much for your 10-star rating! We’re thrilled that you’re pleased with our hotel’s service. Our team takes great pride in such high ratings, as they reflect our commitment to guest satisfaction. We’ll continue to strive for excellence and look forward to welcoming you back soon!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Es muy cómodo y accesible
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your review! We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star rating! We hope to hear more from you on your next visit.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Mold in the shower, everything was fine, just blah.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Alexis,We’re glad to hear that everything else was fine, but we’re sad to learn about the mold in the shower. This is not up to our standards and we will address it immediately to ensure it doesn’t affect future stays. We appreciate your input and hope to have the opportunity to provide you with a better experience next time.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
We rented 2 rooms. Our room was missing a desk and the lamp was unplugged sitting on the floor. We had coffee fixings but no coffee maker. Alarm clock was behind the TV. bathtub had no stopper and missing the cover in front of the tub. They never made the bed the next morning for some reason, they replenished the towels, but that was it.
The second room the cable plug had been ripped out of the tv and the front of the tv had a crack in it. Needless to say it didn't work. The iron was missing. They made the bed but didn't replace the toiletries.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi David,This is certainly not the experience we aim to provide. Your feedback highlights several areas where we fell short and I appreciate you bringing these concerns to my attention. I will investigate these problems with our team to ensure they are resolved promptly. Your comfort and satisfaction are very important to us and I hope you'll allow us the opportunity to make it right on a future visit.
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi James,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Carpet was dirty, bed was worn out and hard/extremely uncomfortable. Nine of the ten Cinemax Stations either had no audio or were in Spanish. Free breakfast was pathetic at best. Didn’t eat any of it…Coffee machine looks like it has never been cleaned. The coffee was not drinkable, tasted burnt and old/dirty. However the water pressure ( shower ) and temperature were good and the lighting in the bathroom was adequate.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jeff,It is disheartening to hear about your experience. We are regretful about the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
