Note fondée sur 493 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 août 2018 sur Hotels
Enregistrement très limite, nous avions avions vraiment l’impression de déranger la réceptionniste ! Chambres donnant sur la rue et donc très bruyante. le matin : petit dej correct et accueil satisfaisant
Commentaires de Gestion de l’hôtel
2 sept. 2018 par up, Gestion de l’hôtel
Thank You
par un voyageur
Prix intéressant mais nuisances sonores de la rue
Publié le 16 mai 2018 sur HotelsPrix intéressant cependant chambre donnant sur la rue qui est assez passante et il n'y a pas de double vitrage donc attention aux personnes sensible aux nuisances sonores. Cependant très bonne literie
Commentaires de Gestion de l’hôtel
6 juin 2018 par up, Gestion de l’hôtel
Thank You
Recommandé
pour Tout le mondepar un voyageur
Reposant et literie confortable
Publié le 16 août 2016 sur Expedia
Pour : Literie - agencement classique comfort inn de ne pas de surprise (agréable ou désagréable )
Contre : Les canalisatiOne qui semblent obsolètes au regard des commentaires des autres clients et notre baignoire bouchee
Hôtel situé en périphérie de Monterey - qqes magasins en proximité mais plutôt zone activité banque et industrie - chB classique comfort inn - bonne literie - nous avons eu la désagréable surprise d'une baignoire bouchée - nous sommes allés dans la chB des enfants et le,probleme était résolu - bon déjeuner -
Commentaires de Gestion de l’hôtel
16 nov. 2016 par up, Gestion de l’hôtel
Sorry for Inconvienice we work hard to Improve. Thank you for let us know.
Thank You
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
par un voyageur
Publié le 25 août 2024 sur Expedia
I think the property needs an update. There wasn’t enough breakfast
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I appreciate you bringing this to my attention. I understand the property could use some updates and will definitely consider this in our plans moving forward. I’m also sad to hear that breakfast didn’t meet your expectations, we’ll look into increasing our offerings to better serve our guests. Your input is valuable and I hope we can make your next stay more enjoyable.
par un voyageur
Publié le 24 août 2024 sur Expedia
The hotel was dirty, tub was clogged and costumer service was bad
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Ben,It is not the standard we strive for and I understand how disappointing it must have been. I appreciate you bringing these concerns to my attention and I will be investigating them with our team immediately to ensure improvements are made. Thank you for your feedback!
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Trevor,We are sad to receive a 4-star rating from you. We regret that we fell short during your stay. Kindly share details about your concerns so we can investigate them effectively and make the required changes. We hope for the opportunity to restore your confidence in our services on a future visit.
par un voyageur
Hospitality not on the agenda
Publié le 18 août 2024 sur HotelsRoom was clean and booked one day in advance. Lobby was barren and had to call/ring bell for staff and then wait a few minutes. Hospitality not on the agenda. No explanation of hotel amenities, wi-fi, breakfast etc. check out- no staff at desk. Billing was accurate.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are regretful to hear that our hospitality and service did not meet your expectations. While I’m glad to know the room was clean and billing was accurate, it’s sad we fell short in several other areas, including providing information about our amenities and ensuring staff availability. This feedback is important and I’ll be addressing these issues with our team to improve our guest experience. Please visit again!
par un voyageur
Publié le 17 août 2024 sur Hotels
El aire acondicionado hacía mucho ruido
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Fernando,Thank you for your feedback and for the positive rating despite the issue with the noisy air conditioner. We’re currently addressing this problem to ensure a quieter and more comfortable experience for our guests. If there’s anything else we can do to improve your next visit, please let me know directly.
par un voyageur
Publié le 15 août 2024 sur Expedia
This place was adequate nothing to write home about but sometimes that's not a bad thing. I did talk to some other guests that have stayed there in the past that said it use to be a lot nicer and that's why they choose to stay there this time. Didn't sound like it was meeting there expectation anymore. It did take a little long to go back and forth to are points of interest because of traffic so probably won't stay there if we go back just because of that.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We’re glad you found the stay adequate, though we’re sad to hear it didn’t exceed your expectations. We’re aware that some previous guests have noted changes and we’re actively working to improve our facilities and services. We understand that traffic can be a concern and we appreciate your feedback as it helps us strive for better. If you do decide to stay with us again, we hope to offer a more satisfactory experience.
