Note fondée sur 40 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Bamako
Publié le 5 juin 2019 sur Expedia
Commentaires de Gestion de l’hôtel
27 mai 2021 par Sheku, Gestion de l’hôtel
Thank you for choosing to stay with us.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Mustapha, Gestion de l’hôtel
Dear Cwizz,Thank you very much for your candid review of your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We aim to provide a very well-maintained and comfortable atmosphere that offers value for money to our guests, and we apologize for falling short in this instance. We are pleased to inform you that an extensive upgrade of the property is in progress and we do hope you will visit us again when they have been completedWarm regards,MustaphaFront Desk
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par Mustapha, Gestion de l’hôtel
Dear Emmanuel,Thank you so much for your great review. We are delighted that you enjoyed your stay with us and greatly appreciate such a high rating.We do hope you will visit us again soon. Warm regards, MustaphaFront Desk
par un voyageur
Publié le 2 mai 2024 sur Expedia
Not the best customer service. Was double billed and have yet to be refunded... 2months and counting.
Commentaires de Gestion de l’hôtel
6 mai 2024 par Sheku, Gestion de l’hôtel
Dear Mr Mariano,My sincere apologies for the delayed response; I wanted to ensure that I had all the necessary information before replying. The receptionist who dealt with your reservation was away on leave and has only returned today.I believe you were informed by our Front Desk of a duplicate reservation which you were advised to cancel.As the duplicate was not cancelled it went through for invoicing to ExpediaHowever, after careful consideration we have decided to refund you the amount of the duplicate reservation and also waive any fees that may be applicable. We have communicated the above to Expedia and have urged them to process the refund as soon as possible.We would like to apologise for the length of time it has taken for us to resolve this matter and for any other inconvenience caused.We look forward to a swift reimbursement.Warm regards, Sheku KamaraManaging Director
par un voyageur
Publié le 10 janv. 2024 sur Expedia
par un voyageur
Publié le 31 déc. 2023 sur Hotels
Checked in for a deluxe room
I was told it’s not available even though on hotel.com it’s available.
I was charged an extra Le1570 ($66) to get a room that looks the same that I paid for.
I will never recommend someone to that hotel.
par un voyageur
Publié le 9 juin 2023 sur Expedia
The staff was lovely and the rooms were clean however the water stopped working with no notice or accurate estimate on when it would be back on.
Commentaires de Gestion de l’hôtel
14 juin 2023 par Guest Relation Officer, Gestion de l’hôtel
Dear Nicole, Thank you for your review. We are thrilled that you enjoyed your stay with us and greatly appreciate your feedback. We strive to offer our guests value for money, so your comments regarding water will definitely be taken onboard. We are currently renovating and will be upgrading every facility. We do hope you will visit us again when the renovations are complete. Warm regards.
par un voyageur
Publié le 20 avr. 2023 sur Expedia
The staff was nice and the food and location of the hotel were good. However, the hotel is in need of serious renovations.
Commentaires de Gestion de l’hôtel
28 avr. 2023 par Hotel Barmoi, Gestion de l’hôtel
Thank you for your review. We greatly appreciate your comments about our staff, food and location. We acknowledge your feedback regarding renovations and are pleased to inform you that large-scale renovations are scheduled for later this year. We do hope you will visit us again when they have been completed.
par un voyageur
Publié le 22 janv. 2023 sur Expedia
Very efficient and pleasant hardworking staff.
No working gym equipment. Old, stained mattress. We had to cover it with a plastic cover and spray it down.
par un voyageur
December stay 2022
Publié le 14 déc. 2022 sur HotelsThis hotel is outdated. I personally find that the hotels in Sierra Leone are overpriced for the conditions of the facilities. This is one of them. The highlight of our stay was the continental breakfast. It was very good. But too many flies in the dining hall! The staff in the restaurant were very nice and helpful. Overall too overpriced and needs a renovation.
