Note fondée sur 69 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 juill. 2021 sur Hotels
Confortable and quiet room with amazing view
Commentaires de Gestion de l’hôtel
10 août 2021 par Ahmed Jawad, Gestion de l’hôtel
Dear Ms. Celina,
Greetings from Sierra Palms Resort, Freetown……..!!!!!!
At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Freetown. We would also like to thank you for the review on your recent stay with us.
We are delighted to know that several aspects of the hotel, Rooms, Facilities, and Staff have left you with a favorable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service.
We look forward to welcoming you back to Sierra Palms Resort on your next visit and your positive recommendations of our Hotel to near and dear.
With every sincere wish,
Ahmed Jawad l General Manager
par un voyageur
Bad Service, Dirty, Smelly and Major Reno needed
Publié le 26 sept. 2024 sur HotelsThe property suffers from being too close to the beach. The beach is dirty, filthy, smelly and and full of waste. The stench can be smelled in the rooms. The second issue with this hotel is that it-s in desperate need of a renovation. doors not working, woodworks frames are chipped and look like about to fall of, floors looks tired, paintings looks ordinary and sorry. The 3rd issue is staff moral, apart from one or two staffs that were helpful, the rest especially during morning breakfast in the restaurants looks completely uninterested in their job or customers, they just ignore you and play on their phone while you have to approach and ask them for the basics. Housekeeping knocks on your room door at 8am while you're fast asleep and keep knocking until you wakeup and tell them to come back later. basic "Do Not Disburb" notice cards is not available in the room to allow you put on the external of the door to prevent this from happening. If you order room service from the room, the restaurant downstairs will respond but their menu is rubbish. To have food from the top (5th) floor restaurant, you have to go upstairs, make the order physically then return to your room. when they bring it to your room it's the food tray will travel on someone's shoulder "openned" all the way. No matter how much I complain that it's not hygienic the bring food to my food without any protective covering on the tray, the staff just look at me as if I'm talking gibberish, walk away. A nightmare
par un voyageur
Publié le 21 sept. 2024 sur Expedia
シャワーヘッドを清掃時にこわしても、そのままで２度もレセプションに修繕をお願いしても何もしてくれず、3度目でようやく対応された。またチェックアウトをお願いしたときも、あとから来たチェックインのお客を優先し、10分程度待たされた。レセプションの対応にがっかりした。
par un voyageur
Publié le 5 sept. 2024 sur Expedia
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 janv. 2025 par Nitin Ghuge , Gestion de l’hôtel
Dear MalgaleneGreetings from Sierra Palms Resort !!! Thank you so much for taking the time to share your positive experience at Sierra Palms Resort! We are truly delighted to hear that you had such a wonderful stay with us.We greatly appreciate your support and look forward to welcoming you back for another fantastic stay in the near future. If there’s anything we can do to make your next visit even more special, please don’t hesitate to let us know.Thanks & Regards , Team Sierra palms Resort !!!
par un voyageur
Publié le 31 juill. 2024 sur Expedia
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Not clean. Check in agent on day 1 was very unpleasant. Changed rooms multiple times and the last one was not clean. Sheets were stained, towels were stained. Roaches. Would not recommend. Nice facility but terrible run down.
par un voyageur
Publié le 17 juill. 2024 sur Hotels
par un voyageur
Publié le 22 juin 2024 sur Expedia
Great place to stay.
Commentaires de Gestion de l’hôtel
3 janv. 2025 par Nitin Ghuge , Gestion de l’hôtel
Dear Ibrahim , Greetings from Sierra Palms Resort !!! Thank you so much for taking the time to share your positive experience at Sierra Palms Resort! We are truly delighted to hear that you had such a wonderful stay with us.We greatly appreciate your support and look forward to welcoming you back for another fantastic stay in the near future. If there’s anything we can do to make your next visit even more special, please don’t hesitate to let us know.Thanks & Regards , Team Sierra palms Resort !!!
par un voyageur
Publié le 25 mai 2024 sur Hotels
