Note fondée sur 485 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,9 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Expedia
The name says it all
ESCAPE
very nice getaway from the daily routine and just chill..tranquility peaceful relaxing environment
Commentaires de Gestion de l’hôtel
8 août 2024 par Gina C- Guest Relations , Gestion de l’hôtel
Hello Orden,Thank you for your wonderful review! We’re delighted to hear that you enjoyed the tranquility and relaxing environment that our property offers. It's fantastic to know that your stay provided the perfect escape from the daily routine, just as we intended.We hope to welcome you back soon for another peaceful getaway!
par un voyageur
Publié le 4 août 2024 sur Expedia
It very welcoming from the front as well as the kitchen people everytime we went to eat. Room was very cleaned and neat and was kept clean every morning will definitely come back
Commentaires de Gestion de l’hôtel
5 août 2024 par Gina C- Guest Relations , Gestion de l’hôtel
Hello Prisila, Thank you for your wonderful review! We are thrilled to hear that you felt welcomed by both our front desk and kitchen staff. It's great to know that you found your room to be clean and well-maintained throughout your stay.We look forward to welcoming you back in the future!Best regards,
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Safe, quiet and the dining options were great.
Commentaires de Gestion de l’hôtel
4 août 2024 par Gina C- Guest Relations , Gestion de l’hôtel
Hello Sam, Thank you for your feedback! We're delighted to hear that you found our property safe and quiet, providing a relaxing atmosphere for your stay. We're also pleased that you enjoyed our dining options.We strive to offer a variety of delicious meals to cater to all our guests' preferences. We look forward to welcoming you back in the future!
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Just book it, I m doing a lot of trips and that resort was one of the best I ever booked. Everything about that resort was awesome. Food incredible. Staff very friendly. View from restaurant omg. Pool on your balcony. Just everything was awesome. Nice, clean and quiet. Drinks so good, try their pina coloada ! Book a room with pool, great view as well and super nice water. Order a stake, was incredible good. A
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Gina C- Guest Relations , Gestion de l’hôtel
Hello Macie,Thank you so much for your glowing review! We are thrilled to hear that you had such an amazing experience at our resort and that it stands out as one of the best you've ever booked.We take great pride in maintaining a clean, quiet, and welcoming environment for our guests, and your kind words affirm that we are achieving our goals.Thank you once again for your recommendation and for sharing your positive experience. We can't wait to welcome you back for another fantastic stay!Best regards,
par un voyageur
Non Such
Publié le 22 juill. 2024 sur HotelsThe trip was good. I would Prefer better food options, the surcharges at an “All-inclusive” resort was a not so good surprise.
Additionally; the kitchen and bar closing relatively early was another surprise I didn’t expect from an all inclusive resort. I also think that the distance from the resort to the more active town should be detailed on the website page. Going 30+ minutes with 50$ cab minimum every time we left the resort was kind of ridiculous.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Gina C- Guest Relations , Gestion de l’hôtel
Hello Justin, Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your insights, as they help us improve our services for all our guests.I am sorry to hear that certain aspects of your stay did not meet your expectations. Your comments regarding the food options and the unexpected surcharges are duly noted. We strive to provide a wide variety of choices to suit all our guests, and I apologize if this was not your experience. Your feedback will be shared with our culinary team to ensure we address these concerns.Regarding the operating hours of our kitchen and bar, I understand how this could have been an inconvenience for you.Although information regarding the distance of the resort to the town is available on our website, transparency is important to us, and we will work on making this information more prominent so future guests can plan their trips accordingly.Once again, thank you for your valuable feedback.We hope to have the opportunity to welcome you back and provide you with an improved experience.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Quiet and relaxing, room was beautiful.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Gina C- Guest Relations , Gestion de l’hôtel
Hello Stacie, Thank you for your wonderful feedback!We're thrilled to hear that you found your stay quiet and relaxing, and that you loved the room.We look forward to welcoming you back for another peaceful retreat.
par un voyageur
Publié le 19 juill. 2024 sur Expedia
The shuttles to the beach was repeatedly late, leaving us stranded in the heat for 30 min at a time. The breakfasts and lunches were hounded by birds who’d steal food off your table. The Sushi boat we ordered arrived almost an hour late (and was compensated) but was the worst sushi we’d ever had. I would’ve given it a three star were it not for the food poisoning from their BBQ-night. The staff were friendly though.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Dianna T - Customer Care, Gestion de l’hôtel
Hello Shen Per Markus,We greatly appreciate your honest feedback, including both your positive comments and the critiques you shared about your recent stay at The Escape. Our team takes pride in providing an exceptional guest experience, and it's evident that your stay did not meet your expectations. Please be assured that we will review your feedback with our team, who are eager to take action to improve our overall guest experience. We value you as our guest and eagerly anticipate the opportunity to welcome you back to The Escape in the future, where we aim to exceed your expectations.Best Regards,
par un voyageur de Cedar Hill
Publié le 18 juill. 2024 sur Expedia
I didn't like being in the middle of nowhere. It was not close to anything. I guess I should have read the description better. The food and staff were great. The Escape was literally an escape. It just wasn't what I was expecting or looking for on vacation.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Dianna T - Customer Care, Gestion de l’hôtel
Hello Tanika,Thank you for taking the time to share your review with us. Your feedback is highly valued and deeply appreciated.Thank you once again for choosing to stay at The Escape.Best Regards,
par un voyageur
Publié le 16 juill. 2024 sur Expedia
We just got back today from a 6 day trip. Non such is a great hotel. It’s quiet and relaxing and this is what we were looking for when looking for hotels. The staff there are friendly and accommodating. Even though there is only 1 restaurant they switch up their menu daily for lunch and dinner. Taxis are EXPENSIVE so I’d recommend renting a car to save on costs. Rooms are great with amazing views. We will return at some point.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Dianna T - Customer Care, Gestion de l’hôtel
Hello Melissa,We are delighted to hear that you thoroughly enjoyed your experience at the Escape. Your feedback is greatly appreciated. Thank you once again, and we look forward to the pleasure of welcoming you back for another amazing stay with us.Warm Regards,
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Very friendly staff; clean, beautiful rooms; great menu options
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Dianna Customer Care, Gestion de l’hôtel
Hello Ayanna,Thank you for sharing your experience with us. We appreciate your feedback and look forward to seeing you again soon!
