Avis The Family Kingdom Resort

First of all, we respect the opinions of everyone, this negative review is very rare compared to many positive appreciative reviews published by many satisfied guests. We wish to reply to the points raised as follows 1. Check in was slow because the flight was delayed and the receptionist had no idea when the only expected guest for that night will arrive,so she fall asleep and we apologize for that. However if Mr. Ousseynou shared with us his flight details we could have picked him up from the sea coach water taxi terminal at Aberdeen free of charge and the receptionist must wait for him until he arrives. 2. The water in the room is supplied by Guma Valley water company which is the only source of water to the entire Freetown city, normally it is used for showers and bathrooms. We provide a large bottle of mineral water upon check in, he could have use it to brush his teeth. If the water is cloudy and smells chlorine, it is the same water running in the pipes of Guma Valley for the entire city.3. We admit that the phone was faulty due to underground fault,and for that reason we changed Mr. OUSSEYNOU ROOM.4. INTERNET had was working good until the Fibre optic was hit by a ship and affected the entire city.5. Gym is functional and it was remodeled in May 2024.The trainer in charge is very popular in the neighborhood. 6. Our free all you can eat buffet breakfast is well known and consist of omelets cooked to choice infront of the guest,eggs,cornflakes, fresh fruits papaya,pineapple, watermelon. Pancakes, hashbrown,mushrooms, three beans vegetables, honey,jam,butter,cheese, croissants, sliced white and brown bread, ham,sausages, baked beans, rich cake, banana bread, fresh brewed coffee, fresh milk, tea,.most ingredients are important from USA from Gordon food, we have an active account with them.7. There is no baby snake as claimed, it is a worm from the adjacent garden. 8. The hotel was 70% occupied and the plaza building where Mr. Ousseynou stayed is very popular and had only one room vacant. 9. The resort was and still very lively and have many loyal guests who frequently stays at the family Kingdom. The records with Expedia can prove it.Trust this explanation will clear the air regarding Mr Ousseynou review and reinstate our rating to three star hotel.

we work as one family and we cared about our guest safety