Ratings based on 906 Guest Reviews

Hear it directly from our travellers
3.0 out of 5
91% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
2 out of 5
by A traveller

Posted Oct. 9, 2024
The hallway smelled weird/awful. A smiley face was drawn on the ceiling in red. A drunk/high man yelling and moving aggressively in the parking lot. Felt very unsafe.
Comment from Hotel Management
Oct. 9, 2024 by Hotel Management, Hotel Management
Dear Jennifer,We apologize for the issues that compromised your stay and regret any discomfort this may have caused you. We take incidents of this nature seriously, and we will address these with our team. Your safety and well-being are our utmost concern, and we are dedicated to ensuring a secure and inviting environment for all our guests. Your feedback is valuable to us, and we hope to have the chance to show you that your recent experience was an exception. We extend our best wishes for your travels and look forward to the opportunity to welcome you back.Sincerely,Hotel Management
5 out of 5
by A traveller

Posted Aug. 31, 2024 on Expedia
awesome staff
Comment from Hotel Management
Sep. 1, 2024 by Hotel Management, Hotel Management
Dear Craig, We are delighted that Extended Stay America exceeded your expectations. It is a pleasure to know you enjoyed our stay. Our goal is to provide an exceptional stay with attentive service from our incredible staff, and we are glad this was your experience. Your compliments are joyfully shared. Please come back to see us again soon.Sincerely,Hotel Management
3 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 29, 2024 on Expedia
5 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 29, 2024 on Expedia
1 out of 5
by A traveller

DISCRIMINATION AND HOMELESS SHELTER

Posted Aug. 21, 2024 on Hotels
I did not stay their, the room and furniture looked like a homeless and drug shelter. I noticed that the hotel put all the people of color in Building B and the well dress white couples in building A. I went back to the front desk and requested a refund and at first the clerk said I had to go through the appt I reserved through and once I informed them that I was going to contact the police, the Fremont News Paper and call the apps while on site to inform them the low budget hotels that they are co partnering with, they decided to reimburse me the room rate plus the $100.00 deposit fee, but that wasn't told to you until you checked in. I will never use these apps ever again. Discrimination will be filed again this hotel and all that support them.
Comment from Hotel Management
Aug. 24, 2024 by Hotel Management, Hotel Management
Dear Clora, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
1 out of 5
by A traveller

Posted Aug. 20, 2024 on Expedia
The hallways smelled like dirty pet urine, very disgusting and disappointed. We couldn't sleep the first night because of the awful smells and pet dogs barking at the next door guests rooms. We cancelled our reservation for the second night and got our refund back, would never recommend this hotel.
Comment from Hotel Management
Aug. 21, 2024 by Hotel Management, Hotel Management
Dear Mostafa, We've received your feedback and want to assure you that we have strict quality standards in place to prevent the issues you experienced. Our goal is to offer clean, comfortable suites at an affordable price for our guests. We apologize for the unacceptable cleanliness and room conditions you described and will address this with our staff. Additionally, we're sorry for the dog barking. Please let our front desk know if this happens again. Thank you for choosing us. We appreciate your business.Sincerely,Hotel Management
3 out of 5
by A traveller

Basically glamping

Posted Aug. 19, 2024 on Hotels
If all you are looking for is a clean room with a semi functioning tv & great AC- then this is for you! You get what you pay for. Pro- AC works like a champ! Con- if you stay for more than 1 day you have to exchange your dirty towels for clean ones at the front desk @ building A. No daily housekeeping Shampoo available upon request. No kitchen utensils/equipment already in the room. Not even shampoo & conditioner in the rooms
Comment from Hotel Management
Aug. 20, 2024 by Hotel Management , Hotel Management
Dear Michelle, Thank you for sharing your feedback. We’re glad to hear that you appreciated the AC and found value in the room. We apologize for the inconvenience regarding towel exchanges, the lack of daily housekeeping, and the absence of kitchen utensils and toiletries. Your comments are important to us, and we will use them to improve our services and amenities. We hope to have the chance to offer you a more convenient experience in the future.Sincerely,Hotel Management
1 out of 5
by A traveller

Posted Aug. 18, 2024 on Hotels
Broken pipes mess dirty
Comment from Hotel Management
Aug. 18, 2024 by Hotel Management, Hotel Management
Dear Jennifer, Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay. Your comments are important to us, and we are addressing the issue to ensure a better experience for our future guests. We hope to have the opportunity to provide you with a more comfortable stay next time.Sincerely,Hotel Management
5 out of 5
by A traveller

Posted Aug. 16, 2024 on Expedia
No more breakfast
Comment from Hotel Management
Aug. 16, 2024 by Hotel Management, Hotel Management
Dear Rowena, Thank you for being our guest at Extended Stay America. It is nice to know you had a good stay and were pleased with many things around. However, we are sorry that the breakfast choices did not meet your expectations. We have noted your observations and will share them for improvement. We look forward to welcoming you back to the city soon.Sincerely,Hotel Management
1 out of 5
by A traveller

Worse hotel

Posted Aug. 15, 2024 on Hotels
Worse hotel I ever stayed out no shampoo, one looked like used toilet paper. I had told them if they can do a first floor because from playing football have mess up back and knee. The front lady was sorry i only got 3rd floor only but it's by the elevator. Once i got my key i used the elevator the room was down the hall long walk with two lounge.
Comment from Hotel Management
Aug. 16, 2024 by Hotel Management, Hotel Management
Dear Eduardo, Thank you for the feedback about your stay at our hotel. We apologize for the service concerns you had with the room not being well stocked. We believe in providing every guest with outstanding hospitality; therefore, we truly regret this was not your experience. This will be addressed appropriately, and we are grateful that you brought this to our attention. Also, we regret that we could not honor your room request on the lower floors. We appreciate your comments as they will only help us improve, and in response to your remarks, we will instruct our team to keep the stock of supplies. We hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely,Hotel Management