Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,2 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 oct. 2024 sur Hotels
par un voyageur
Clean your hotel
Publié le 15 oct. 2024 sur HotelsWhen you cannot even take the time to vacuum the hallways - you know its only about the money. This hotel is dirty and needs TLC and not property managers who only care about $. Great property potential but the people don't care how clean it is. Basics and that's it!
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kim,We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and welcoming environment is a top priority for us, and we regret not meeting our standards in this instance. Your concerns about the condition of the hallways and overall care of the property have been noted, and we will ensure that our team addresses these areas. We appreciate your comments and will use them to make improvements, as guest comfort and satisfaction are very important to us. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
par un voyageur
Publié le 14 oct. 2024 sur Expedia
when I returned at night, just gobs of people outside all around the building like you were at an apartment complex unexpected
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Maryanna,We’re sorry that the atmosphere around the property in the evening made you feel uncomfortable. We understand how important it is for our guests to feel secure and at ease during their stay. Your feedback will be shared with our team so we can address any concerns related to guest comfort and property management. We value your input and will work to create a more welcoming and secure environment for all our visitors. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
par un voyageur
Publié le 12 oct. 2024 sur Expedia
poor maintenance (place was filthy) throughout the entire building.
The shower wasn’t working.
Bedsheets smelled like dirty.
There may have been some kind of bed bugs ‘cause I was ver itchy.
And they run out of “breakfast”( coffee and muffins) @ 8:00
Definitely not going back .
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Sincerely, Hotel Management, Gestion de l’hôtel
Dear Eufracia,We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We understand that every detail matters. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
par un voyageur de patterson
Publié le 10 oct. 2024 sur Expedia
par un voyageur
Publié le 9 oct. 2024 sur Hotels
par un voyageur
Publié le 9 oct. 2024
The hallway smelled weird/awful. A smiley face was drawn on the ceiling in red. A drunk/high man yelling and moving aggressively in the parking lot. Felt very unsafe.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jennifer,We apologize for the issues that compromised your stay and regret any discomfort this may have caused you. We take incidents of this nature seriously, and we will address these with our team. Your safety and well-being are our utmost concern, and we are dedicated to ensuring a secure and inviting environment for all our guests. Your feedback is valuable to us, and we hope to have the chance to show you that your recent experience was an exception. We extend our best wishes for your travels and look forward to the opportunity to welcome you back.Sincerely,Hotel Management
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Tweakers homeless around and bad thrombosis with cockroach
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Serena,Thank you for sharing your concerns regarding the hotel's environment. We regret any distress or inconvenience experienced. We take the issues you've raised seriously, and this will be addressed by our team to ensure our property meets the highest standard our guests deserve. Please note that your safety and comfort are our top priority. As a safety measure, we closely collaborate with the local police to ensure a safe and secure environment for all our guests. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The room was dirty and the shower had cockroach.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mohammed,We sincerely apologize for the unpleasant conditions you experienced. We understand how upsetting this must have been for you, and we regret falling short of your expectations. We want to assure you that this will be addressed with our team and ensure that similar incidents are prevented. Please note that your comfort and well-being are our top priority. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this visit.Sincerely,Hotel Management
par un voyageur
Publié le 6 oct. 2024 sur Hotels
