Note fondée sur 815 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 juill. 2024 sur Expedia
par un voyageur
Publié le 16 juill. 2024 sur Hotels
par un voyageur
Publié le 14 juill. 2024 sur Hotels
par un voyageur
Publié le 13 juill. 2024 sur Hotels
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Microwave was dirty
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear John W. Ervin, Thank you for sharing your feedback. We're sorry to hear about the microwave issue and appreciate you bringing it to our attention. At Extended Stay America, we strive for cleanliness and guest satisfaction. We'll address this promptly to ensure a better experience during your next visit. We look forward to welcoming you back soon.Sincerely,Hotel Management
par un voyageur
Publié le 11 juill. 2024 sur Expedia
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par un voyageur
Publié le 8 juill. 2024 sur Hotels
My experience was far from satisfactory. Here are the issues I encountered:
No Breakfast: Despite booking a room that was supposed to include breakfast, there was no sign of it during my stay. Front desk mentioned everything out of stock. Even no coffee maker at room
Poor Cleanliness: The room smelled like cigarette smoke, the shower was disgusting, and the bed sheets were stained. The towels were also in poor condition, and the overall cleanliness left much to be desired
Toiletries: Shockingly, there were poor quality soap and no shampoo provided in the bathroom. It’s essential to have these basic amenities for guests’ comfort and hygiene.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the multiple issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
par un voyageur
Publié le 7 juill. 2024 sur Hotels
Booked here for a one night stay. Very very basic room, smells old. The reception staff were friendly and checkin was smooth. Room definitely needs some upgrades. Everything is old and has stained.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for choosing us. We aim to offer a satisfactory hotel experience, but we regret that you were disappointed with the issues and also that you felt the need to update our rooms. Your remarks are important and will be shared with the team concerned for any future upgrades. In the meantime, our housekeeping team is reviewing the room allotted. On the positive side, it is nice to know our attentive front desk was always available to help you and that you were pleased with our smooth check-in process. We hope you stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
par un voyageur
Hit and miss
Publié le 7 juill. 2024 sur HotelsCheck in was lengthy as the check in person could not get the license scanner to work. Night 1, second floor room, leaky refrigerator and very loud profane neighbors made falling asleep challenging. Next morning asked for a new room. New room on first floor much quieter, although could hear the party above me walking about. Overall, the rooms were fine.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear JAMES, Thank you for choosing us. It is glad that you had a pleasant time with us and were pleased with the new room. However, we are sorry for the concern that you encountered in your previous room that disturbed your sleep. Our housekeeping team is working to address the mentioned issue and will ensure they check the rooms before allocating them to the guest. We appreciate your observations and concerns, and we have taken note of both. Please consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management
par un voyageur
Publié le 2 juill. 2024 sur Hotels
