Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good
Publié le 8 nov. 2024 sur HomeAwayThe house was clean. Everything was nice. It was just really cold when we first got there and very hard to work the AC, but besides everything else, the house was great !
Commentaires de Gestion de l’hôtel
18 nov. 2024 par VrboOwner, Gestion de l’hôtel
We would love to have Maya stay anytime!
Thank you for staying with us! Come back again!
par un voyageur
Home for the swim meet
Publié le 29 juill. 2024 sur HomeAwayMy son had a big meet Wednesday through Sunday. We booked this home as we had family meeting us. It was the perfect little home to stay at and the kids loved the pool. I would definitely stay here again.
Commentaires de Gestion de l’hôtel
11 août 2024 par VrboOwner, Gestion de l’hôtel
We would love to have Justin stay anytime!
Thank you for staying with us! Come back again!
par un voyageur
This place is a gem!
Publié le 28 mars 2024 sur HomeAwayVery clean. Great location in Fresno. Quiet and walkable neighborhood. Comfortable beds. Responsive managers. No issues with checkin or anything! Swimming pool pristine. Small but really, really cute play area for kids. My husband and I travel to Fresno three or four times a year. This property is our absolute favorite by far! Will be our first choice for rebooking!
Commentaires de Gestion de l’hôtel
15 avr. 2024 par VrboOwner, Gestion de l’hôtel
We would love to have Denise stay anytime!
Thank you for staying with us! Come back again!
par un voyageur
Management Style was very different than what I am used to
Publié le 31 déc. 2023 sur HomeAwayAd says sleeps 10 but the air mattresses were useless. I think the renter should verify the mattresses work since the stay was for 9 people. Who knows how long they have been damaged.
We also got the sense that we were being "spied" on. A man parked out front for awhile and then we saw someone walking around the backyard and it was not a service person. We think it was the man in the car.
It was very difficult to get timely responses from the staff. We got our official "key" the night before we were leaving for Fresno. Due to a family emergency, we were going to arrive earlier than planned, so we asked about an early check-in. We never got a response, so I just sat in my car in the driveway until check-in.
I put a high value on customer service and having to do everything online is fine. In fact, I prefer doing things online. But, when the outgoing messages keep saying that they want to make your stay a "5 star experience", the facts don't support that claim.
During our stay, I deliberately didn't respond right away to their emails about "how was your first night's stay?" and "when will you be checking out?". I wanted them to see what it felt like to be ignored.
The house itself is nice. It was roomy, comfortable and very nicely decorated. the backyard is very beautiful. The only downside to renting this unit was dealing with the staff.
par un voyageur
very poorly managed
Publié le 7 oct. 2023 sur HomeAwayplace was remolded and looks good on pictures, good location place is not stocked in the kitchen fans in bedroom only work if light is on, screen door are hard to work, there was no gas in the can for bar-b-que arrived with garage door code, opened and door to house was locked, called property manager, no call back, went around back, luck would have it someone had not locked the bed room slider or we would staying in a motel, never heard from property mgr, also opened dishwasher and it was full of black water
Commentaires de Gestion de l’hôtel
26 nov. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us! We do apologize for any inconvenience you had. Rest assured our team will work hard to fix the feedback you gave us.
par un voyageur de Maryland
Excellent place for family
Publié le 3 juill. 2023 sur HomeAwayOur stay was comfortable and pleasant. Our family really enjoyed the place and the pool. The dish washer wasn’t working properly, but it’s really no big deal, we just hand washed when we make simple food. Overall, it was great! I would recommend the property to family and friends.
Commentaires de Gestion de l’hôtel
9 juill. 2023 par VrboOwner, Gestion de l’hôtel
We would love to have Jing stay anytime!
Thank you for staying with us! Come back again!
par un voyageur
Our thoughts
Publié le 23 mai 2023 sur HomeAwayMosquitoes were terrible inside and out
Internet went out daily around 3 and didnt come back on till after we went to bed. Never an outage in the neighborhood.
The nest thermostat didnt work right the whole stay. Said restarting and stayed that way.
Pool net has a huge hole, could not skim pool.
Landscappers showed up at 5pm on Saturday, just as our food went on the grill 😕
Commentaires de Gestion de l’hôtel
18 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us! We do apologize for any inconvenience you had. Rest assured our team will work hard to fix the feedback you gave us.
par un voyageur
Misleading listing
Publié le 16 avr. 2023 sur HomeAwayWe booked this house based on the listing that stated it would sleep 10. After arriving at the house it became obvious that the owners listing is an exaggeration of what was available.
Listing says there are two sleeper sofa/futons available, not true at all!
They have two sofas, not sleeper sofas or futons. The back cushions are not removable so what is left is a skinny sofa cushion, not at all comfortable for anyone others than a child to sleep on.
If I'd know this I would not have booked this property. We stayed there for a week so this caused a hardship for members of my family.
Also. when we checked in there was what looked like and smelled like some kind of bug spray on the floor around the refrigerator, not OK when you have a one year old crawling on the floor.
For the price I expected something a lot better.
Commentaires de Gestion de l’hôtel
18 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us! We do apologize for any inconvenience you had. Rest assured our team will work hard to fix the feedback you gave us.
par un voyageur
Great for fellowship
Publié le 27 mars 2023 sur HomeAwayGreat place to stay! Close to everything and perfect for hanging out w our group.
Commentaires de Gestion de l’hôtel
1 avr. 2023 par VrboOwner, Gestion de l’hôtel
We would love to have Amberlie stay anytime!
Thank you for staying with us! Come back again!
par un voyageur
Amazing property with excellent location
Publié le 26 mars 2023 sur HomeAwayPerfect location in a very confortable home.
Commentaires de Gestion de l’hôtel
26 mars 2023 par VrboOwner, Gestion de l’hôtel
We would love to have Kristyn stay anytime!
Thank you for staying with us! Come back again!
