Ratings based on 117 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 16, 2024 on Hotels
Comment from Hotel Management
Sep. 16, 2024 by Customer Care Team, Hotel Management
Thank you for your feedback
by A traveller
Posted Sep. 15, 2024 on Hotels
Room was okay, air conditioner dusty and bathroom tub was questionable. Did have coffee pot, microwave and fridge. Water faucets need work.
Place needed some TLC.
Comment from Hotel Management
Sep. 15, 2024 by Customer Care Team , Hotel Management
Thank you for sharing your feedback with us. We’re glad to hear that you appreciated the coffee pot, microwave, and fridge in your room. We apologize for the issues you encountered with the air conditioner, bathroom tub, and water faucets. Your comments are invaluable to us, and we will address these concerns promptly to improve our facilities. We hope to welcome you back in the future and provide you with an even better experience. Safe travels!
by A traveller
Posted Sep. 12, 2024 on Expedia
The ice machine didn’t work. When we asked for ice, we were told to wait cause he was eating.
Other than that, all was well.
Comment from Hotel Management
Sep. 12, 2024 by Customer Care Team, Hotel Management
Thank you for your feedback. We’re glad to hear that overall, your stay was enjoyable!However, we apologize for the inconvenience caused by the ice machine and the delayed service. Your experience is important to us, and we’ll make sure to address this to ensure prompt assistance for all of our guests in the future.We appreciate your understanding and look forward to welcoming you back for an even better stay next time.
by A traveller
Posted Sep. 11, 2024 on Expedia
The pictures posted are not even close to what the room actually looks like. Carpet in the hallways were gross looking and smelled horrible. The bedding had cigarette burns in a non smoking room. Bathroom was dingy with stains in the tub toilet and sinks. The location was in the back of a parking lot that didn't feel the safest. The continental breakfast was 2 stale cereal options.
Comment from Hotel Management
Sep. 11, 2024 by Customer Care Team, Hotel Management
Thank you for sharing your feedback with us. We're truly sorry to hear about your recent experience, and we deeply regret that your stay didn't meet your expectations. We take your comments very seriously, as our goal is to provide a comfortable and welcoming environment for all of our guests. Your concerns about cleanliness, the room condition, and the breakfast options have been shared with our team, and we are committed to making the necessary improvements. If you decide to give us another chance in the future, we would love the opportunity to provide you with a much better experience. Thank you again for your feedback, and we hope to welcome you back.
by A traveller
Posted Sep. 10, 2024 on Expedia
nice
Comment from Hotel Management
Sep. 10, 2024 by Customer Care Team, Hotel Management
Thank you for your fantastic 10/10 rating and kind comment! We're delighted to hear that you had a "nice" stay with us. Your feedback motivates our team to continue providing excellent service, and we look forward to welcoming you back soon for another wonderful experience!
by A traveller
Posted Sep. 8, 2024 on Hotels
Comment from Hotel Management
Sep. 8, 2024 by Customer Care Team , Hotel Management
Thank you for your feedback
by A traveller
amazing stay
Posted Sep. 2, 2024 on Hotelsthey were cleaning up the place to keep it neat, it really feels secured, next to a lot of things.
Comment from Hotel Management
Sep. 3, 2024 by Customer Care Team, Hotel Management
Thank you for your positive feedback! We’re glad to hear that you appreciated the cleanliness, the sense of security, and our convenient location near so many attractions. Your satisfaction is our priority, and it’s wonderful to know that our efforts to maintain a neat and safe environment made a difference in your stay. We look forward to welcoming you back for another great experience.
by A traveller
Posted Aug. 26, 2024 on Hotels
Comment from Hotel Management
Aug. 26, 2024 by Customer Care Team , Hotel Management
Thank you so much for your outstanding 10/10 review! We're thrilled to hear that your experience with us was exceptional. It means the world to our team to know that we met your expectations. We truly appreciate and look forward to welcoming you back for another fantastic stay!
by A traveller from Winnemucca
Posted Aug. 20, 2024 on Expedia
Clean & quiet environment, plus very nice employees that will always greet you with a smile every time they see you. It was really easy checking in and checking out because Eric was big help, just ask him to help you and he will do a great job.
Comment from Hotel Management
Aug. 20, 2024 by Customer Care Team, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our clean and quiet environment and that our team, especially Eric, made your check-in and check-out process smooth and enjoyable. We always strive to create a welcoming atmosphere, and it's wonderful to know that our staff's smiles and helpfulness made a positive impact on your stay. We look forward to welcoming you back soon!
by A traveller
Posted Aug. 3, 2024 on Expedia
Comment from Hotel Management
Aug. 4, 2024 by Customer Care Team , Hotel Management
Thank you for your feedback!!!