Ratings based on 763 Guest Reviews

Hear it directly from our travellers
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
1 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 25, 2024 on Hotels
3 out of 5
by A traveller

Posted Aug. 23, 2024 on Hotels
The hotel and surrounding area need updating. Staff were friendly and helpful.
3 out of 5
by A traveller from ALCESTER

Posted Aug. 21, 2024 on Expedia
Dated rooms. Peach bathroom suite. Towel on full heat and would not turn down. No toilet roll holder. Plus side : huge TV and good lighting.
4 out of 5
by A traveller

Nice Hotel, but Decor Tired

Posted Aug. 18, 2024 on Hotels
The hotel was comfortable but the decor was "tired". The hotel is in the middle of a refurbishment and I'm sure this will bring it back to being "the place to be"
5 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 18, 2024 on Hotels
1 out of 5
by A traveller

Misleading about pet friendliness, lied to Hotels.

Posted Aug. 17, 2024 on Hotels
We were turned away because we had a cat with us. This property is listed as pet friendly, and prior to today, did not state that it is "dogs only" as the receptionist stated upon our arrival. They said the cat can't come in and would have to stay in the car park. He said there's dogs in the hotels and if the cat got out "it would be murdered". That was very condescending, I've stayed at plenty hotels with both cats and dogs and no one got out or got murdered. We did not stay here as a result as we were not comfortable leaving the cat in the car. It wasn't that the cat would have an issue with it (cats keep to themselves after all, and we have a litter box/food/water set up as we do long drives), but rather I didn't feel comfortable leaving the cat unattended. Even the Beat Western site for this location only stated that it's pet friendly, noting "dogs will be charged 15 gbp" but did not mention any exclusions. I was willing to pay for the cat but that wasn't an option. The receptionist then proceeded to state "I wouldn't leave my cat in a car but that's not my business" (paraphrasing the last part as I was very unnerved at that point). When I tried to get a refund from Hotels.com, they said they can not do so because the Best Western said we stayed there. That is a lie. It can be verified on CCTV that we left the property after that interaction and did not return. We stayed elsewhere in the center of Chester at a much more accommodating place.
3 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 14, 2024 on Hotels
2 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 13, 2024 on Expedia
5 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 12, 2024 on Hotels
3 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 11, 2024 on Hotels
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