Ratings based on 59 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
1.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Clean, basic and beautiful
Posted Jul. 5, 2024 on HotelsThis is a regular choice for accommodation in the area.
The rooms are spacious enough and the apartments very clean, and cleaned regularly by excellent staff. The kitchens are a little basic and the cooking utensils lacking, but you can make a spagbowl if needed. so all good. There is a buffet restaurant on site.
The pool area is lovely although the terrace area of sunbeds could be cleaned a little more regularly. Only once in a 9 day stay. But it is lovely and the grounds are beautiful and well kept.
The staff are welcoming and friendly and will do their very best to sort any issues such as fridge issues.
The nearby beaches are beautiful and there is a big supermarket a 20 min walk away and a smaller one on site
by A traveller
Posted May 14, 2024 on Expedia
Could not rate this place highly enough! Perfect location and only a short walk to the beach. The price is incredible for the size of the rooms. Will definitely boom again if I return to the island!
by A traveller
Posted Mar. 30, 2024 on Hotels
by A traveller
Posted Jan. 26, 2024 on Hotels
Great experience!
by A traveller
Posted May 29, 2023 on Expedia
by A traveller
RUIN OF HOLIDAY. Monte del Mar/Royal Palm
Posted May 6, 2023 on HotelsWe have stayed at the Esquinzo Monte del Mar 5 times before. Before and on arrival, nothing was mentioned about what was to come. After 2 days they sent us to eat all meals at their other hotel 3 kms away, The Royal Palm. This was not what we wanted at all. Then they announced that there was to be drilling works in the main pool areas. There were mechanical diggers, loud drills and a gang of workmen.
The worst thing was how this hotel group treated us. They refused to pay for the full loss or inconvenience we suffered. They offered no alternatives or apologies or any form of thinking of us being put in this position. We had to sort this out ourselves; We moved to another hotel at our own cost. They eventually refunded 7 nights, but not the full 10 nights. The rest of my family in 2 other apartments did not get any refund or help. They took thousands of pounds from us, ignored our loyalty over the years, and instead presented us with stress.
When we decided to make an official complaint and asked for the “Hojas de Reclamaciones” form, they did not produce one. The procedure then would be to contact the local police. I tried to complain after getting home. However, this is not possible, hence my writing on social media.
IMHO and from our experience, this hotel group will not worry if you have a destroyed holiday or assist you if things go wrong. They are IMHO inhuman and arrogant. Do you really want to risk that? I am still incensed about what they did to us, weeks later.
by A traveller
Good value for money in quiet location
Posted Feb. 17, 2023 on HotelsHad a very peaceful stay at this hotel, it is in a very quiet area but that suited us. Beautiful beach a five minute walk away via a very steep slope, not good for elderly or disabled. The hotel also has many steps which we found difficult with heavy bags. The room was clean and comfortable and regular cleaning, towel change etc.
Beach towels available from reception for a small fee €2. We had half board which was ok, breakfast plenty of choice, dinner a little limited and not always to our taste. Value for money hotel if you want a quiet beach stay
by A traveller
DISASTOROUS AND WORRYING START TO HOLIDAY
Posted Sep. 21, 2022 on HotelsAfter 1 day it was obvious that the accomodation was unsuitable for us,dispite advising the hotel that my wife had a mobility issue and requesting a ground floor apartment no mention was made of the accessibility of the resturant and the rest of the hotel and area. There were steps everywhere and nothing was on the level,the Beach was some way from the hotel and was only accessible over rough land and a continuous slope most unsuitable for my wife and I.We decided to check out and move to another Hotel in another area this action resulted in an unplaned Taxi ride costing 25 euros and forfit of 2 days holiday including 1 day additional cost to us.A DISSAPOINTING START TO UOR HOLIDAY WHICH INCURRED ADDED COST,LOST OF 2 DAYS AND UPSET .
In our view there should be some recompense by hotels .com for failing to fully describe the the hotels location and all the stairs throughout the resort in their hotels description
by A traveller
Posted Apr. 12, 2022 on Expedia
The room are pretty cool, just the separated beds are not good enough for marriage people
by A traveller
Posted Mar. 10, 2022 on Hotels
