Ratings based on 298 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 15, 2024 on Expedia
Rude, condescending and unhelpful reception staff (particularly the women working on Thursday 13 June at 9.45am) - unsafe (room safety is ill-maintained) no working locks on doors for solo travellers. Walls are paper thin you can hear other guests just talking in their room from your own. No gym as shown on photos, and no other activities. Food is bog standard. Beach towels and bath towels are thread bare. Hairdryer didn’t work and rooms very dated. Coffee machine is awful - had to go miles away for a decent drink which defeats the point of paying for half board. The hotel is in the middle of nowhere so it was an expensive for what they offer - defo a 2 star not a 4 star as they state.
Comment from Hotel Management
Jun. 18, 2024 by Kn Hoteles, Hotel Management
Dear Hollie,Thank you for your comments and for having selected our hotel. We have taken note of your comments, however, we encourage guests to inform reception in order for maintenance staff to solve it as soon as possible and improve our service, as our guests' satisfaction is our top priority. Regarding the gym, we have shared that it will be temporarily closed, we apologize if this caused an inconvenience.We hope to have you back soon as a guest of our hotel.Kind regards,KN Hoteles.
by A traveller
Posted Jan. 28, 2024 on Expedia
Lovely hotel, quiet area, staff were friendly! Shame the spa wasn’t free! But I enjoyed my stay there.
Comment from Hotel Management
Feb. 7, 2024 by Kn Hoteles, Hotel Management
Dear traveler. Thank you for your comments and for having selected our hotel. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.Kind regards,KN Hoteles.
by A traveller
Posted Jan. 21, 2024 on Hotels
Comment from Hotel Management
Feb. 7, 2024 by Kn Hoteles, Hotel Management
Dear Traveler. Thank you for giving us a perfect rating. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.Kind regards,KN Hoteles.
by A traveller
Excellent
Posted Dec. 6, 2023 on HotelsLoved this hotel loved the staff ignore any negative reviews the drinks are plentiful the food varied spa and massage perfect shout out to Miquel the bar man we will go back plus entertainment on dour floor every night was fab
Comment from Hotel Management
Jan. 10, 2024 by Kn Hoteles, Hotel Management
Dear Traveler. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon.Kind regards,KN Hoteles.
by A traveller
Posted Nov. 27, 2023 on Expedia
Comment from Hotel Management
Jan. 10, 2024 by Kn Hoteles, Hotel Management
Dear Guest,Thank you for leaving a review. We are happy that you enjoyed your stay. We look forward to welcoming you again.Kind regards,KN Hoteles.
by A traveller
Not the best choice of hotel
Posted Apr. 6, 2023 on Hotels8 nights half board stay from 25/03 to 03/04. Until April there was no animation at all, after that very poor. For the first time ever in my life I have been charged for a tap water in the restaurant and which is even worse the waiter even didn't told me that I should pay for a glass of water which I didn't touch at all. The hotel is on really high stip hill around 30 mins walking distance from the beach. I have 3-4 holidays during the year. Always stay in a 4 star hotels. From my experience until now this was worst 4 star hotel in my life. If I can say something good about the hotel I can mention the sun loungers which looked like new and actually were really comfortable
Comment from Hotel Management
Apr. 10, 2023 by Kn Hoteles, Hotel Management
Dear GuestOur guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay with us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope to see you back in our Hotel
by A traveller
Poor but made good by the other guests
Posted Mar. 20, 2023 on HotelsThe food was of poor quality, fried or boiled food really low quality. Beds were uncomfortable and the showers were a nightmare. No drinking water available one of the days
Comment from Hotel Management
Mar. 22, 2023 by Kn Hoteles, Hotel Management
Dear traveler. Thanks for your comments and for having selected our hotel.It is disappointing to read that you were not satisfied with the variety of food that we offer in our buffet restaurant. However, we take your comments really serious and we sent already the information to our kitchen department and our head chef to improve your mentioned comments.Kind regards
by A traveller
Posted Feb. 14, 2023 on Hotels
Comment from Hotel Management
Feb. 20, 2023 by Kn Hoteles, Hotel Management
Dear traveler. Thank you for your comments and for having selected our hotel. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.Kind regards
by A traveller
Posted Jan. 27, 2023 on Hotels
Comment from Hotel Management
Feb. 6, 2023 by Kn Hoteles, Hotel Management
Dear traveler. Thank you for your comments and for having selected our hotel. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.Kind Regards
by A traveller
Posted Jul. 25, 2022 on Hotels
Comment from Hotel Management
Jul. 27, 2022 by Kn Hoteles, Hotel Management
We are sorry to know that your experience at our hotel did not fully meet your expectations on this occasion. Our priority here is to provide an enjoyable stay from the begining to all our clients and make their holidays as comfortable as posible.
Despite your personal experience we hope to see you again as a guest of our hotel and until then, we send you our best wishes.
Kn Hoteles
