Ratings based on 73 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 20, 2024 on Expedia
Great staff and nice hotel, very clean.
Comment from Hotel Management
Aug. 23, 2024 by Miguel Dominguez, manager., Hotel Management
Thank you! That was very kind of you.
by A traveller
Posted May 22, 2024 on Hotels
Comment from Hotel Management
May 23, 2024 by Miguel, Manager, Hotel Management
Thank you.
by A traveller
Posted Feb. 7, 2024 on Hotels
Comment from Hotel Management
Feb. 8, 2024 by Miguel, Manager, Hotel Management
Thank you! That was very kind of you.
by A traveller
Not bad for price paid
Posted Jan. 19, 2024 on HotelsSecond time here after staying in 2017. Surprised to see exact same decor and furnishings meaning nothing has been updated in that time. However, clean enough with pleasant staff and decent enough choice of food. Downside was roadworks happening directly outside the hotel which affected water pressure. No fail of hotel though.
Comment from Hotel Management
Jan. 22, 2024 by Miguel Dominguez, Manager, Hotel Management
Thank you for your review. The current refurbishment program is focused on replacing the tiles from the room floors by wooden floors, and we will have new sofa beds in our living rooms very soon.
by A traveller
Posted Dec. 11, 2023 on Expedia
Comment from Hotel Management
Dec. 12, 2023 by Manager, Hotel Management
Thank you!
by A traveller
Posted Nov. 12, 2023 on Expedia
We had was room 201! Dont stay in this room, there is a very loud unit that is on constantly outside the room all day and night, there was also a rat/mouse scratching all night under the bath trying to get out and there is also no air con and you need air con in fuerteventura as its always hot! We stayed up all night and left the next morning and got a refund, the staff on reception were helpful as much as they could be. I cant say much about the food or amenities as we only stayed for less than 12 hours, we had to book in to another hotel.
Comment from Hotel Management
Nov. 13, 2023 by Smy Tahona, Hotel Management
We regret that your stay was unsatisfactory, hence the full refund that we granted you.
by A traveller
Posted Jul. 23, 2023 on Hotels
Comment from Hotel Management
Jul. 25, 2023 by Miguel Dominguez, manager, Hotel Management
Thank you! We look forward to welcoming you again!
by A traveller
Posted Mar. 28, 2023 on Expedia
Very polite and helpful staff. Food was good. Walking distance to the ocean. Walking distance to the bus stop. The rooms were a bit disappointing. They need to be updated and refurbished as the smell was awful. Bathroom smelling dump. Bedroom smelling mould. Blankets smelling awful but my wife asked for replacement and got a better one.
Comment from Hotel Management
Mar. 28, 2023 by Management, Hotel Management
Thank you for your kind review. We have in motion a partial refurbishment plan. We look forward to welcoming you again.
by A traveller
Posted Nov. 22, 2022 on Expedia
The rooms was never clean enough the tea and coffee machine not working no white wine no mirror in the room no furniture for your patio and never enough choice for food same old food every day
Comment from Hotel Management
Nov. 23, 2022 by Team Smy Tahona, Hotel Management
Dear Charanjit,We appreciate the time and dedication invested in sending us your comments.We are very sorry that we have made a negative impression on you. It is a real pity that we have not been able to comment personally during your stay to try to make your experience more positive.We can assure you that we will take your assessment into account in order to carry out corrective measures and continue to improve, as this is our main objective.We look forward to welcoming you back to Smy Tahona very soon.Kind regards,Team Smy Tahona
by A traveller
Posted Jan. 2, 2020 on Hotels
All-inclusive hotel/resort but had to pay for standard/basic TV channels (very odd). Not that TV is a requirement on holiday but it good to have the option. Also WIFI only worked in reception, my room was less than 20 feet away from reception. Seemed like 10/15yrs ago.
