Note fondée sur 64 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 août 2024 sur Hotels
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Customer Service Team, Gestion de l’hôtel
Thank you for booking our hotel. We look forward to your next stay.
par un voyageur
Publié le 24 août 2024 sur Expedia
初めて無人ホテルに泊まりました。
事前にメールで、宿泊の流れが送られてきていたので、スムーズに手続きでき宿泊することができました。
室内はとても綺麗でよかったです。
Commentaires de Gestion de l’hôtel
24 août 2024 par ホテルカスタマーサポート, Gestion de l’hôtel
チェックインに関する情報はご宿泊の3日前に自動送信されますが、予約サイトや予約されたタイミングによってはメッセージが上手く届かない場合があるようです。3日前の案内メールが届いていないようでしたら、ホテルカスタマーサポートまでお問い合わせください。今後ともよりよいホテル運営に努めますのでまたのご利用お待ちしております。
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Customer Service Team, Gestion de l’hôtel
Thank you for booking our hotel. We look forward to your next stay.
par un voyageur
No receptionist- checkin nightmare
Publié le 25 juill. 2024 sur HotelsI had a terrible experience. I arrived with three kids and my elderly parents, tired at 8 pm. There was no receptionist. The doors of the hotel were closet and all the instructions to check in were in Japanese. The check in process required to call a Japanese land line. I couldn’t call because my e-sim only allowed calls through WhatsApp or FaceTime.
I had to borrow a phone from a person that was passing by. He was kind enough to make the call and help me with the instructions. As the person answering had a deficient English.
If you are a tourist with and e-sim it will be very difficult for you to do the check in.
The room was ok. I got better rooms for the same price in other cities of Japan. I would definitely recommend Mimaru chain.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Customer Service Team, Gestion de l’hôtel
Thank you for using our hotel.Our hotel is unmanned, so you will receive an email with self-check-in instructions 3 days before or on the day of your stay. The email contains the necessary information and procedures for check-in. Please follow the self-check-in instructions to check in smoothly.We are also very sorry for the inconvenience caused by the staff's insufficient English. We will thoroughly train our staff and strive to ensure a smooth check-in.All of our staff will work together to make sure that as many customers as possible feel that their stay was worth it. We will continue to work hard to become a hotel that many people choose, so we hope you will continue to patronize us. We look forward to seeing you again.
par un voyageur
good but need improvements
Publié le 16 juill. 2024 sur HotelsWe stayed for 5 nights. Overall it was a great stay except on the 4th night, we accidentally saw a cut toe nail in the lower level of the coffee table. None of us cut nails, guess it was a leftover from the previous tenant, so cleanliness was not thorough. Other areas to improve: (1) the fridge seemed to maintain at the room temperature while the freezer worked normal. My yogurt was ditched due to the abnormal fridge temperature. (2) the style of the slippers are durable type (not single use). Due to cut toe nail found, it made me wonder if and how the slippers are cleaned. The slippers are enclosed and not breathable.I would bring my own normally, but learnt that slippers are provided for, so didn’t this time. (3) because the accommodation is unmanned and no one would pick up any garbage during the entire stay, finding space in room to store or handle waste was a bit of hussle. (4) cooking utensils (condition quite used) can support simple cooking, but better with scissors. I would have given a 10 if these could be improved.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Customer Service Team, Gestion de l’hôtel
Thank you very much for choosing our hotel. We would also like to thank you from the bottom of our hearts for taking time out of your precious time to give us your feedback.We are very sorry for the inconvenience caused by the inadequate cleaning. We will share this information within the company and work to prevent a recurrence.We are also sorry to hear that there was a problem with the refrigerator. We will immediately check the current situation and ensure that there will be no inconvenience to our guests in the future.We will make every effort to ensure that our guests have a pleasant stay with us. We look forward to welcoming you again.
par un voyageur
Publié le 8 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juin 2024 par Hotel Customer Support Team, Gestion de l’hôtel
저희 호텔을 이용해 주셔서 감사합니다. 편안한 시간을 지내신 것 같아 다행입니다. 앞으로도 고객님께서 편안하게 지내실 수 있도록 노력하겠습니다. 다시 한번의 방문을 기다리겠습니다.
par un voyageur
Publié le 31 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 juin 2024 par Hotel Customer Support Team, Gestion de l’hôtel
この度は当ホテルをご利用いただき誠に有難うございました。またのお越しを心よりお待ちしております。
par un voyageur
Publié le 26 mai 2024 sur Expedia
9人で2泊しました。
洗濯乾燥機でなかったのが残念
バスタオル干す場所もないので困りました
テレビのリモコンの電池がないのか、操作が出来なくて少し大変でした
あとは快適に過ごせました
Commentaires de Gestion de l’hôtel
26 mai 2024 par Customer Service Team, Gestion de l’hôtel
この度のご旅行に当ホテルをお選びいただき感謝申し上げます。当ホテルには洗濯乾燥機の代わりに浴室乾燥機をご準備しております。浴室内に物干し竿がございますので、次回ご利用の際はご活用くださいませ。また、テレビのリモコンの不具合についてご不便をおかけし大変申し訳ございません。当ホテルは無人フロントになりますが、カスタマーサポートのスタッフは24時間待機しておりますので、ご滞在期間中のご不明点やトラブル等はいつでもお気軽にお問い合わせくださいませ。最善のサポートをご提供いたします。今後ともお客様に心地よくご滞在していただけるよう、スタッフ一同努めて参りますので、今後とも変わらぬご愛顧のほどよろしくお願い申し上げます。
par un voyageur
Publié le 23 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 mai 2024 par Customer Service Team, Gestion de l’hôtel
Thank you for booking our hotel. We look forward to your next stay.
