Note fondée sur 185 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,4 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Formidable.
Publié le 22 sept. 2023 sur Hotelspar un voyageur
Stay away, never go there, EVER
Publié le 6 août 2024 sur HotelsWorst stay ever. Had ants in bed, dirty towels, dirty bathroom, chipped paint, dislodged floor boards, etc... There is no hotel lobby, instead, it's a service window separated with bulletproof glass.
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager., Gestion de l’hôtel
Dear Guest,Thank you for providing the review. We are deeply sorry to hear about your experience during your recent stay at our hotel. We apologize for the presence of ants in your bed, the dirty towels, the condition of the bathroom, the chipped paint, and the dislodged floorboards. We take these matters seriously and will address them immediately to ensure that such issues do not occur in the future. We appreciate your feedback and will use it to improve our services and facilities. I hope that you will try us again.Sincerely,Hotel Manager.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Modern
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Jonathan,Thank you for the review. I’m glad you had a great experience and appreciated the extra services we can provide to our guests. We take great pride in serving guests well, and I’m glad we’re meeting and exceeding expectations. I hope we will have the pleasure of serving you again soon.Sincerely,Hotel Manager.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
10 mins away from Disney my to go hotel !
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Guest,Thank you for the review. We are glad that you had a great experience with us. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I hope we will have the pleasure of serving you again very soon.Sincerely,Hotel Manager.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Did not look like the pictures
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Guest,Thank you for the review. I’m very sorry that you were not completely satisfied with your stay here. We’re always working to get better. We take pride in our hotel and in providing a great place for so many guests to stay. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Great place to stay
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Alejandro,Thank you for the review. We're delighted to hear that you had a great stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and we met your expectations. We look forward to serving you again soon.Sincerely,Hotel Manager.
par un voyageur
Lock was broken on our window so we can't lock it
Publié le 21 juill. 2024 sur HotelsUpon first glance, we really loved it! Seemed newly refurbished. the marble bathroom was beautiful. I was traveling alone with my little sister and baby, when we were going to bed the first night, we noticed that our window lock was completely broken and wouldnt lock, the window faces outside and it was large enough for multiple people to fit into, so we were freaked out and couldn't sleep because we didn't feel safe. The walls are very thin and you can hear everything in the other rooms and outside. The refillable soaps in bathroom were empty, but it was fine because we brought our own.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Kayli,Thank you for the effort you put into writing this review. I am pleased that you had a good experience overall. However, we apologize that we let you down in some way. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you.Sincerely,Hotel Manager.
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Luis,Thank you for the feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to serving you again soon.Sincerely,Hotel Manager.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Guest,Thank you for the review. We hope that you had a good experience overall. We regret if we let you down in any way. We have taken note of these comments to make sure we do better than ever for future guests. Our goal is to provide a consistently superior guest experience. I hope that you will visit us again.Sincerely,Hotel Manager.
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Sonia,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.
