Note fondée sur 255 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Laura, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards,Guest Experience Team
par un voyageur
Sucks.
Publié le 28 juill. 2024 sur HotelsWe had people knocking on our door late in the night, trying to open our door bc they thought it was thiers. Lpud obnoxious people outside of our room all night so got no sleep and the wifi never worked. We logged in and it connected but said connected with no internet. There was no one at the desk in the morning to talk to about any of the issues we had so just had to drop keys and leave.
Commentaires de Gestion de l’hôtel
2 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear guest, we are very sorry to hear about the disturbances and issues you faced during your stay. The noise, door knocking, and malfunctioning Wi-Fi are unacceptable and must have significantly affected your comfort and rest. Additionally, we apologize for the lack of staff presence at the desk when you needed assistance. We take these concerns seriously and will address them with our team to prevent similar experiences in the future. Your feedback is invaluable, and we appreciate you bringing these issues to our attention. We hope to have the chance to provide you with a much better experience on your next visit.Best Regards,Guest Experience Team
par un voyageur
Publié le 6 juill. 2024 sur Hotels
Old amenities.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Tonia, thank you for your feedback regarding our amenities. We apologize if they did not meet your expectations during your stay. We continuously strive to improve our offerings and appreciate your input. Your comments will be shared with our team as we work towards enhancing our guests' experience. We hope to have the opportunity to welcome you back and provide you with an improved stay in the future.Best Regards,Guest Experience Team
par un voyageur
Publié le 6 juill. 2024 sur Hotels
In desperate need of a good upgrade and deep cleaning
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jared, thank you for sharing your feedback with us. We appreciate your honesty, and we apologize for falling short of your expectations regarding our hotel's condition. Please know that we take your comments seriously, and we are committed to making improvements to enhance our guests' experience. We will prioritize upgrades and conduct a thorough deep cleaning to ensure our facilities meet the highest standards of cleanliness and comfort. Your input is invaluable to us, and we hope to have the opportunity to welcome you back in the future to experience these improvements firsthand.Best Regards,Guest Experience Team
par un voyageur
Publié le 6 juill. 2024 sur Expedia
The staff is very friendly and quick to help.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Vicki, thank you for your positive feedback regarding our friendly and helpful staff. We greatly appreciate your kind words and will share your compliments with our team. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay in the future.Best Regards,Guest Experience Team
par un voyageur
The internet did not work
Publié le 27 juin 2024 sur HotelsCommentaires de Gestion de l’hôtel
29 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Shannon, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Guest Experience Team
par un voyageur
Publié le 25 juin 2024 sur Expedia
It will be an easy 4 or 5 start place if the bathtub was not so disgusting. It looks like it has not been cleaned throughly for quite some time, there was a big amount of scum on it. The floors were even worst, (although you don’t see it at first) I was surprised when I used the mat towel to dry the water on the floor and see the towel turned dark gray. I decided to use a small wet towel and mop the room floor with my feet..and it turned out even dirtier, so yeah those floors has not been cleaned for a long time.
It does not take to much to mop the floor and scrub the bathtub after each guest and save yourself a bad review. Bed was comfy, and furniture was simple but did the job. If I was the manager of the place, I will have a serious talk to the cleaners.
Commentaires de Gestion de l’hôtel
26 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Mayte, thank you for sharing your feedback with us, and we sincerely apologize for the cleanliness issues you encountered during your stay. Please accept our apologies for the condition of the bathtub and floors not meeting your expectations. This does not reflect the standards we strive to maintain. We take your comments seriously and have addressed these concerns with our housekeeping team to ensure immediate improvements are made in our cleaning procedures. We appreciate your understanding and value your input as it helps us to better serve our guests. Your comfort is important to us, and we regret any inconvenience caused. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. If there's anything more we can do to assist you or if you have further concerns, please don't hesitate to contact us directly.Best Regards,Guest Experience Team
par un voyageur
Publié le 2 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Brandon, your positive rating means a lot to us! We're thrilled that you had a great experience during your time at our hotel. We look forward to having you back with us for a similar experience. Best Regards,Guest Experience Team
par un voyageur
Publié le 27 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Highly recommend
Publié le 22 avr. 2024 sur HotelsComfortable bed, clean room, including bathroom, close to town & restaurants. Staff was very friendly.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Mark, it sounds like you had a pleasant stay! Clean rooms and comfortable beds can make all the difference, especially when combined with friendly staff and a convenient location. We're thrilled to hear that you enjoyed your experience with us. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best Regards,Guest Experience Team
