Note fondée sur 261 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Great little place. Even have pet options.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Casey, thank you for your feedback! We're glad to hear you enjoyed your stay and appreciated our pet-friendly options. It’s wonderful to know you found our hotel to be a great little place. We look forward to welcoming you and your furry friend back in the future!Best Regards,Guest Experience Team
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear David, thank you so much for your valuable rating. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards,Guest Experience Team
par un voyageur
Publié le 7 oct. 2024 sur Expedia
The bed sheets were stained and floors were dirty! Got a clean(?) set of sheets for bed and remade bed myself. Front desk didn’t seem concerned. Limited breakfast and no one was seen at front desk during breakfast or at check out. People hanging out smoking and on phone talking near our room. Maybe you should designate a smoking area. Maybe take some money and invest into new sheets and a mop! Also, front desk didn’t ask for any form of ID or payment method? Have pics of bed to verify.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Thomas, thank you for sharing your concerns with us. We sincerely apologize for the issues you encountered during your stay, particularly regarding the cleanliness of your room and the lack of attention from our front desk staff. Your feedback about the stained sheets and dirty floors is concerning, and we will address this with our housekeeping team immediately. We appreciate your suggestions for designating a smoking area and improving our breakfast service, as well as your comments regarding check-in procedures. Your experience does not reflect our standards, and we are committed to making the necessary improvements. If you have photos to share, please feel free to reach out directly. We hope to have the chance to regain your trust in the future.Best Regards,Guest Experience Team
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Bathroom tubs need safety strips in. Breakfast needs to have hot items like eggs and bacon would make stay much nicer.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Glenn, thank you for taking the time to provide your feedback. We're glad you stayed with us and appreciate your suggestions. We understand the importance of safety in the bathroom, and we'll certainly look into adding safety strips to the tubs for the well-being of our guests. As for breakfast, we appreciate your suggestion to include hot items like eggs and bacon. We're always looking for ways to improve, and we will review our breakfast offerings to enhance the overall guest experience. We hope to welcome you back soon and provide an even better stay next time!Best Regards,Guest Experience Team
par un voyageur
Perfect stop to rest your head
Publié le 17 sept. 2024 sur HotelsWe were traveling home to Arkansas from Orlando and needed to rest .. we booked our room within a few ours and it was great ! Staff was very nice !
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Patricia, we’re delighted to hear that your stay was great and that our staff made a positive impression! It’s wonderful that we could provide a restful stop on your journey from Orlando to Arkansas. Thank you for your kind words, and we hope to see you again on your future travels. Safe travels!Best Regards,Guest Experience Team
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear TASHA, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Guest Experience Team
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Laura, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards,Guest Experience Team
par un voyageur
Sucks.
Publié le 28 juill. 2024 sur HotelsWe had people knocking on our door late in the night, trying to open our door bc they thought it was thiers. Lpud obnoxious people outside of our room all night so got no sleep and the wifi never worked. We logged in and it connected but said connected with no internet. There was no one at the desk in the morning to talk to about any of the issues we had so just had to drop keys and leave.
Commentaires de Gestion de l’hôtel
2 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear guest, we are very sorry to hear about the disturbances and issues you faced during your stay. The noise, door knocking, and malfunctioning Wi-Fi are unacceptable and must have significantly affected your comfort and rest. Additionally, we apologize for the lack of staff presence at the desk when you needed assistance. We take these concerns seriously and will address them with our team to prevent similar experiences in the future. Your feedback is invaluable, and we appreciate you bringing these issues to our attention. We hope to have the chance to provide you with a much better experience on your next visit.Best Regards,Guest Experience Team
par un voyageur
Publié le 6 juill. 2024 sur Hotels
Old amenities.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Tonia, thank you for your feedback regarding our amenities. We apologize if they did not meet your expectations during your stay. We continuously strive to improve our offerings and appreciate your input. Your comments will be shared with our team as we work towards enhancing our guests' experience. We hope to have the opportunity to welcome you back and provide you with an improved stay in the future.Best Regards,Guest Experience Team
par un voyageur
Publié le 6 juill. 2024 sur Hotels
In desperate need of a good upgrade and deep cleaning
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jared, thank you for sharing your feedback with us. We appreciate your honesty, and we apologize for falling short of your expectations regarding our hotel's condition. Please know that we take your comments seriously, and we are committed to making improvements to enhance our guests' experience. We will prioritize upgrades and conduct a thorough deep cleaning to ensure our facilities meet the highest standards of cleanliness and comfort. Your input is invaluable to us, and we hope to have the opportunity to welcome you back in the future to experience these improvements firsthand.Best Regards,Guest Experience Team
