Note fondée sur 527 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
This is the first review I have left for anything. I checked in to the hotel at 3 and walking to the room it was dim, smelled bad and there was exposed wood in the hallways so I was already hesitant about the place.
Once I got to the room and observed mold on the ceiling of the bathroom and by the air vents, stains and tears on the sheets, and it had musky smell in the room.
I went to the front desk for a refund and to check out at about 330pm, 30mins after check in. They said I had to request a refund through Expedia and after back and forths with Expedia they said they had to contact the hotel to see if they would honor a refund.
Surprise, no refund because the hotel with the moldy rooms wouldn’t honor it, because they adhere to their “cancellation policy”. If there was an option to leave pictures, I would.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par John-Front Desk Manager, Gestion de l’hôtel
Thanks for taking the time to give us some feedback about your recent visit with us. We truly apologize on behalf of the entire team that we did not exceed your expectations during your visit with us. We are currently undergoing some renovations at this hotel property so that we may provide an exceptional experience for our guests. I apologize that our front desk agent did not offer to move you to a different room to try and make up for the error that was made with the room that you were provided. Our front desk agent has been trained on our hotels policy and what can be offered when it comes to third party reservations. We always want our guests to feel as if they are in a clean and welcoming environment while staying at our hotel facility. We hope that you will reconsider giving us another opportunity to properly host you in the future once our renovations have been completed. Thanks so much for your patronage and we hope to see you soon!
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par John-Front Desk Manager, Gestion de l’hôtel
Thank you for taking the time to give us some feedback on your recent stay here at the Comfort Inn Fuquay Varina. We truly appreciate your business and hope to host you again in the future once our renovations have been completed. Thanks again for your patronage to our hotel.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
I would return again if the price was again a good price for FV.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Front Desk Manager-John Meares, Gestion de l’hôtel
Thank you so much for taking the time to give us some valuable feedback about your recent stay with us! We are always very glad to have you at our hotel property when you are in town visiting! We hope to be able to host you again in the future! Thanks again for your patronage!
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par John-Front Desk Manager, Gestion de l’hôtel
Thank you for taking the time to give us your feedback about your recent stay with us! We are glad to hear that you enjoyed your stay and we hope that you will come again in the future! Thanks again for your patronage and continued support!
par un voyageur
Publié le 7 sept. 2024 sur Hotels
The staff was friendly and the room was very nice and clean They were in the middle of remodeling so there was alot of boxes, workers, etc around
Commentaires de Gestion de l’hôtel
9 sept. 2024 par John-Front Desk Manager, Gestion de l’hôtel
Thank you Jacqueline for taking the time to give us some positive feedback about your recent stay with us here at the Comfort Inn in Fuquay Varina, NC. We were ecstatic to hear that you were met with great hospitality from our hotel staff and that your room was clean and cozy during your stay! We would love to extend a welcome back to our hotel property in the future once our renovations have been completed so that we may show you an even greater and more exceptional guest experience! Thanks again for your patronage to our hotel and we hope to see you again soon!
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par John-Front Desk Manager, Gestion de l’hôtel
Thank you Susan for taking the time to give us your valuable feedback on your recent stay with us. We are very pleased and excited to hear that you enjoyed your time during your stay at our property. We always want our guests to leave with a smile on their face and a positive long-lasting impression when they leave our hotel facility! We would love to host you again in the future so that we may continue to offer you the exceptional guest experience that we always strive to give! Thank you once again for your patronage to our hotel and we hope to see you soon!
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Even though the hotel was doing some remodeling, we weren't inconvenienced in any way. We will be back next year.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par John-Front Desk Manager, Gestion de l’hôtel
Thank you for taking the time to give us some feedback about your recent stay with us! We want to thank you for your kind words and are very pleased that you had a pleasant experience while staying at our hotel property! We would love to extend you a welcome to return to our hotel facility in the future so that we may continue to provide you with an exceptional and meaningful experience! Thanks as always for your patronage and we hope to see you again very soon!
par un voyageur
Publié le 25 août 2024 sur Expedia
The staff was friendly, the hotel was pleasant, the parking was convenient, there was easy access to dining and shopping and the breakfast was tasty!
Commentaires de Gestion de l’hôtel
26 août 2024 par John-Front Desk Manager, Gestion de l’hôtel
Thank you so much for your kind words about our hotel staff and your experience while staying with us! We hope to host you again in the future!
par un voyageur
Publié le 21 août 2024 sur Expedia
My room was clean and comfortable. Having a very clean bathroom is a must for me and this one did not disappoint. The included breakfast was better than nothing, could use some improvements; however the coffee was delicious.
par un voyageur
Not to happy for the price.
Publié le 17 août 2024 sur HotelsHotel was under renovation, they give a a room on second floor, really dirty with broken furniture, smell bad, I have to come to front desk and ask for an other room, they give me a room on third floor, under renovation unfinished, it was better then one on second floor.
Commentaires de Gestion de l’hôtel
20 août 2024 par John-Front Desk Manager, Gestion de l’hôtel
Thank you for taking the time to give us some feedback on your current stay with us. We are currently undergoing some renovations at our hotel property and we apologize that we were unable to meet your standards for an exceptional experience. We hope that we can get the chance in the future once renovations have been completed to show you a better and more positive experience! We always strive to offer our guests a friendly and welcoming environment during their stay with us. Thanks again for your patronage and we hope to see you soon!
