Note fondée sur 80 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,2 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Beautiful property with some luxurious rooms and great finishes. It’s really a condo, not a hotel, and I would recommend having a car if you visit. It can be very pricey.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Fenix Furano Front Desk, Gestion de l’hôtel
Dear Mark,Thank you for your wonderful review of Fenix Furano! We're glad to hear that you appreciated the beautiful property and the luxurious finishes. It’s always great to know when our guests have such a positive experience.We look forward to welcoming you back for another fantastic stay!Travel well!
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Fenix Furano Front Desk, Gestion de l’hôtel
Dear Hyunmin,Thank you for your excellent rating of Fenix Furano! We’re thrilled that you had such a positive experience with us.We hope to welcome you back for another memorable stay!
par un voyageur
適合家庭旅行
Publié le 18 août 2024 sur Hotels房間寬敞舒適，很乾淨，景色非常好，但是有一間房間沒有冷氣，夏天晚上睡覺的時候會很熱。廚房提供的餐具非常完整，冰箱也很大台，非常適合家庭出遊！
Commentaires de Gestion de l’hôtel
21 août 2024 par Fenix Furano Front Desk, Gestion de l’hôtel
Dear Hsuan-Jung,Thank you for sharing your feedback about your stay at Fenix Furano! We’re glad to hear that you found the room spacious, comfortable, and clean, and that you enjoyed the beautiful view. We’re also pleased that the kitchen amenities met your needs, making it ideal for your family trip.We apologize for the inconvenience regarding the lack of air conditioning in one of the rooms. Your comfort is important to us, and we’ll certainly look into this matter to ensure a better experience in the future.Thank you for choosing Fenix Furano, and we hope to welcome you back soon!
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Fenix Furano Front Desk, Gestion de l’hôtel
Dear Ho Yan, Thank you for your rating of your recent stay at Fenix Furano. We’re glad to see you had a positive experience with us.We hope to have the pleasure of welcoming you back soon. Thank you for choosing us!
par un voyageur
Publié le 12 août 2024 sur Expedia
Living area, kitchen and bedroom are good, however bathroom is not designed for guests use, one typical example is lack of towel railing.
Commentaires de Gestion de l’hôtel
13 août 2024 par Fenix Furano Front Desk, Gestion de l’hôtel
Dear Cheuk Yuen,Thank you for sharing your feedback and for rating your recent stay at Fenix Furano. We’re glad to hear that you found the living area, kitchen, and bedroom to your satisfaction.We appreciate your comments about the bathroom design and will consider your suggestions for future improvements.We hope to have the opportunity to welcome you back and provide a more enhanced experience. Thank you for choosing us!
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Fenix Furano Front Desk, Gestion de l’hôtel
Thank you for your rating of your recent stay at Fenix Furano. We’re glad to see you had a positive experience with us.We hope to have the pleasure of welcoming you back soon. Thank you for choosing us!
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Fenix Furano Front Desk, Gestion de l’hôtel
Dear VC,Thank you for your rating of your recent stay at Fenix Furano. We appreciate your feedback and would be interested to know more about your experience to help us improve.We hope to have the opportunity to welcome you back in the future. Thank you for choosing us!
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Fenix Furano Front Desk, Gestion de l’hôtel
Dear Wai Kin,Thank you for your rating of your recent stay at Fenix Furano. We’re glad to see you had a positive experience with us.We hope to have the pleasure of welcoming you back soon. Thank you for choosing us!
par un voyageur
Nice hotel but not so good housekeeping
Publié le 6 août 2024 sur HotelsOverall we like this hotel v much but their house keeping really needs improvement. When they clean up our 3 bedroom suite, they just shuffed the used towels underneath our beds! My daughter’s pants was on her bed but they just shuffed them inside the bedsheets when they made the bed and we almost couldn’t find her pants! Also v dirty & dusty under the beds. Hotel needs to re train all housekeeping staff. But otherwise we like everything else about this hotel.
Commentaires de Gestion de l’hôtel
13 août 2024 par Fenix Furano Front Desk, Gestion de l’hôtel
Dear Ma Kar,Thank you very much for staying at Fenix Furano.We sincerely apologize for the inconvenience caused by the cleaning.We have provided guidance to the staff responsible for the cleaning.Based on your feedback, we will improve the quality of our cleaning services. We look forward to welcoming you again and hope to provide you with a better experience in the future.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Very good
Commentaires de Gestion de l’hôtel
6 août 2024 par Fenix Furano Front Desk, Gestion de l’hôtel
Dear Eric,Thank you for taking the time to rate your recent stay at Fenix Furano! We are delighted to hear that you had a very good experience with us.We look forward to welcoming you back in the future!
