Note fondée sur 895 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Manager, Gestion de l’hôtel
Hello thomas,We are thrilled to hear that you had a fantastic experience during your stay with us! It was our pleasure to have you as our guest, and we appreciate your positive rating. If there is anything else we can do to make your future stays even better, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!
par un voyageur
Publié le 27 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
29 nov. 2022 par Manager, Gestion de l’hôtel
Hello gerard,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Manager, Gestion de l’hôtel
Hello carlos,We're glad you enjoyed your stay with us! Should you have any suggestions for improvement, please do not hesitate to contact us directly. We hope to welcome you back soon for an even better experience!
par un voyageur
Publié le 13 août 2024 sur Expedia
Perfect
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Ayman,We appreciate your feedback and are glad to hear that your stay was enjoyable. Should you have any further comments or concerns, please feel free to reach out to our management team. Thank you for choosing our hotel and we hope to welcome you back in the future.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Katherine,We are delighted to hear that you had a wonderful experience during your stay! We hope to welcome you back soon for another exceptional stay at our hotel.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Iciar,We are pleased to hear you had a great stay with us! Should you have any further feedback, please do not hesitate to contact us. We look forward to welcoming you back soon!
par un voyageur
Publié le 10 août 2024 sur Expedia
Decent breakfast. Easy check in staff was friendly. Plenty of places to eat.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Janis,We are pleased to hear that you enjoyed our breakfast and found our staff friendly. We strive to provide a variety of dining options for our guests. Should you have any further feedback, please feel free to reach out to us.
par un voyageur
Left to drown…
Publié le 6 août 2024 sur HotelsThe stay started out okay. At 11:00 that night we were awakened by a huge leak from the ceiling that was flooding our bathroom. I called the front desk to report it and asked for them to let us know when another room is ready for us to relocate to. We waited 20 minutes, I went to the front desk to see what was going on. The individual I had spoken with had left cause it was the end of his shift. I asked another staff member what room were we being moved to and he didn’t know what I was speaking of. He had to call the other staff member that had left for the night. We were moved to another room that was half cleaned (110)
Commentaires de Gestion de l’hôtel
8 août 2024 par Manager, Gestion de l’hôtel
Hello Tamara, I apologize for the inconvenience you experienced during your stay. We take all feedback seriously and will address this with our team to prevent similar issues in the future. Your comfort is important to us, and I am sorry to hear we fell short of your expectations. Please contact our management team directly to discuss your stay further.
par un voyageur de Richmond
Publié le 6 août 2024 sur Expedia
I was really impressed with the property itself. The staff was super nice and helpful. The rate during the time of last-minute booking because of hurricane Debby really helped my family out a lot. My only recommendation would be to clean the carpets more often in the hallway and in the rooms.
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello Valerie,Thank you for sharing your positive experience with us, and we're glad our staff and property met your expectations. Your feedback on the carpets is duly noted and will be shared with the team for future improvements. We appreciate your valuable input for our continuous enhancement.
par un voyageur
Publié le 5 août 2024 sur Expedia
Bad smells and humidity
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello JUAN,We're sorry to hear about your experience. Our team is dedicated to maintaining a comfortable stay for all guests. Your feedback will be shared with the relevant departments for further review and improvements. Thank you for bringing this to our attention.
