Note fondée sur 930 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Stephanie, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards,Customer Care Team
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Ashley, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Brenda, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team
par un voyageur de San Juan
Publié le 27 sept. 2024 sur Expedia
Customer service was good … very at tentative, respectful and she really explain every detail . I believe she was on trading but she did amazing !
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear ANA, thank you for your kind words! We’re thrilled to hear that our customer service met your expectations and that our team member provided attentive and respectful assistance. It’s great to know that her training is already paying off, and we’ll be sure to pass along your compliments to her. We look forward to welcoming you back soon!Best Regards,Customer Care Team
par un voyageur
Publié le 26 sept. 2024 sur Expedia
what i did like it was close to the Wize star casino.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Anthony, thank you for your feedback! We're glad to hear that you enjoyed our convenient location near the Wize Star Casino. It’s always great to have attractions within easy reach. We appreciate your support and hope to welcome you back soon for another enjoyable stay!Best Regards,Customer Care Team
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Norma, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Great place to stay
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Marville, thank you for your kind words! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back in the future!Best Regards,Customer Care Team
par un voyageur
Publié le 22 sept. 2024 sur Expedia
There was no ac had to go down stairs twice to tell them my room was hot, the curtains were falling
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Lily, thank you for your feedback, and we sincerely apologize for the issues you encountered during your stay. We're sorry to hear about the lack of air conditioning and the inconvenience of having to report it multiple times, as well as the condition of the curtains. Your concerns are important to us, and we will address them with our maintenance team to ensure a more comfortable experience for future guests. We appreciate your understanding and hope to have the opportunity to serve you better next time.Best Regards,Customer Care Team
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Run down property. Pool cold and murky and hot tub cold
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Kathleen, thank you for sharing your concerns. We're sorry to hear that your experience did not meet your expectations, particularly regarding the pool and hot tub conditions. Cleanliness and facility maintenance are priorities for us, and your feedback will help us address these issues. We hope to improve and provide a better experience in the future.Best Regards,Customer Care Team
par un voyageur
Publié le 16 sept. 2024 sur Expedia
We did arrive early to the location and after traveling, I called the Hotel to see if I could check in early the front desk clerk was very helpful and got me checked in,, Thank you to the staff, keep up the good work.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Regina, thank you for sharing your positive experience with us! We’re delighted to hear that our front desk clerk was able to assist you with an early check-in and make your arrival smooth after your travels. Your kind words are greatly appreciated, and we’ll be sure to pass on your thanks to our staff. We look forward to welcoming you back and continuing to provide excellent service!Best Regards,Customer Care Team
