Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de St-Donat de Montcalm
Publié le 12 nov. 2021 sur Expedia
Bel endroit propre mais Très très très bruyant...nous n'avons presque pas dormi de la nuit...des gens parlaient dans les passage comme dans leur salon !!! De 4hrs a 7:30 le matin !!
par un voyageur
Publié le 11 déc. 2024
Commentaires de Gestion de l’hôtel
18 déc. 2024 par Christian R. , Gestion de l’hôtel
Hello Roseann,Thank you for your recent stay at our property. We would like to apologize for you less than stellar experience. We will be providing feedback to our team, so we improve going forward. We hope you will consider staying with us once again in the future, so we can provide you with a truly rewarding experience.Yours in hospitality,
par un voyageur
Publié le 10 déc. 2024
Train your front desk they don't know what they are doing. They couldn't find in the reservation and double charged for each room. Need to have your cleaning people clean better. And your signature cookies are a joke your front desk people eat them unless you know about them and ask they don't offer
Commentaires de Gestion de l’hôtel
18 déc. 2024 par Christian R. , Gestion de l’hôtel
Hello Roseann,Thank you for your recent stay at our property. We would like to apologize for you less than stellar experience. We will be providing feedback to our team, so we improve going forward. We hope you will consider staying with us once again in the future, so we can provide you with a truly rewarding experience.Yours in hospitality,
par un voyageur de Fair Oaks Ranch
Publié le 21 nov. 2024
Decent property but could be cleaner. Common area needed cleaning, floors and elevators. Also
Bathroom was dirty, especially shower floor.
Commentaires de Gestion de l’hôtel
22 nov. 2024 par Christian R. , Gestion de l’hôtel
Hello Kelly,Thank you for your recent stay at our property. We would like to apologize for you less than stellar experience. We will be providing feedback to our team, so we improve going forward. We hope you will consider staying with us once again in the future, so we can provide you with a truly rewarding experience.Yours in hospitality,
par un voyageur
Publié le 21 oct. 2024
We had to wait at the front desk for 15 minutes before we could find anyone to check us into our room. The main area is nice and seems to be newly renovated. The guest rooms need to be updated. There were holes in the ceiling, pieces of wall missing in the bathroom, and the bathroom mirror was damaged.
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Christian R. , Gestion de l’hôtel
Hello Monia,Thank you for your recent stay at our property. We would like to apologize for you less than stellar experience. We will be providing feedback to our team, so we improve going forward. We hope you will consider staying with us once again in the future, so we can provide you with a truly rewarding experience.Yours in hospitality,
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Horrible stench of Mold. Got switched to another room and it was worse than the first one. I had to check out within a couple of hours of checking in because of breathing difficulties. I want a refund as this hotel is NOT safe!
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Christian R. , Gestion de l’hôtel
Hello Jose,Thank you for your recent stay at our property. We would like to apologize for you less than stellar experience. We will be providing feedback to our team, so we improve going forward. We hope you will consider staying with us once again in the future, so we can provide you with a truly rewarding experience.Yours in hospitality,
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Christian R. , Gestion de l’hôtel
Hello Douglas,Thank you for your recent stay at our property. We would like to apologize for you less than stellar experience. We will be providing feedback to our team, so we improve going forward. We hope you will consider staying with us once again in the future, so we can provide you with a truly rewarding experience.Yours in hospitality,
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Christian R. , Gestion de l’hôtel
Hello Michelle,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!
par un voyageur
Publié le 1 oct. 2024 sur Expedia
The hotel staff told me I could extend my hotel stay during the hurricane weekend another day and we could stay in the same rooms. I had booked through a third party, but the person I talk to did not tell me I had to make a new reservations. So the next day I was called about 2pm and was told we had to leave and check out time was at 11. I talked to their GM manager Dan and he said they were booked and there was nothing he could do. He also said that the staff he had worked the night shift would know that I had to make the new reservations. I asked if he could take some off of my days I had already stayed and he said no. They incovenient me and my family so I had to ride around to try to find me and my kids and my parents somewhere to stay because the electricity was off at home in Taylor and we was hit directly by the storm. He did not seem to have no sympathy that one of his workers told me I could extend my stay and stay in the same rooms. I would not recommend this hotel.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Dan, Gestion de l’hôtel
HI Janaira, I do apologize again for the issue that you encountered. We were a sold-out hotel during a hurricane and we were doing our best to accommodate everyone. I am very sorry that you had to be inconvenienced and I do hope you will give us another try.All My Best,Dan Rutan
par un voyageur de Pembroke Pines
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Christian R. , Gestion de l’hôtel
Hello Christian,Thank you for your recent stay at our property. We would like to apologize for you less than stellar experience. We will be providing feedback to our team, so we improve going forward. We hope you will consider staying with us once again in the future, so we can provide you with a truly rewarding experience.Yours in hospitality,
