Note fondée sur 382 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,3 Service et personnel
3,0 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2024 sur Expedia
It's nice quiet
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Booked two beds and received only one. We were unable to change room. The shower head was broken, the elevator was broken and the hotel smelled heavily of smoke.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jonathan,Thank you for being our guest and sharing your recent stay experience. We sincerely apologize for the disappointing experience during your recent stay with us. These issues are concerning and fall short of our standards. Additionally, we take smoke odor in our hotel seriously and we will take necessary steps regarding this. Please know that all the concerns will be addressed promptly by our team. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
par un voyageur
Great overnight or extended stay.
Publié le 19 août 2024 sur HotelsThe room was very clean and the establishment was quiet for it to be an extended stay hotel. The staff was polite, courteous and professional. Will visit again.
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Yolanda,Thank you so much for your kind words! We're thrilled to hear you enjoyed the cleanliness, tranquility, and service during your stay. Our team takes great pride in making sure every guest feels welcome and comfortable. It was a pleasure having you with us, and we’re delighted to know you plan to return. We can't wait to host you again on your next visit!Sincerely, Hotel Management
par un voyageur
Publié le 18 août 2024 sur Expedia
No ice machine. Problems with key cards (gave me a key card to a room that was already occupied). No kitchenware for a hotel listed as an extended stay.
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Janette,Thank you for being a valued guest and for posting your comments. We are happy to hear you enjoyed your time with us; however, we are sorry your room did not have the amenities you desired or needed. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management
par un voyageur
Publié le 16 août 2024 sur Expedia
Poor lighting
TV didn't work upon arrival ( A gentleman after a bit was able to fix the tv…..we missed our planned activity with the tv repair)
Bathroom was in need of cosmetic repairs
The room rate was 92$ but the total cost was over 130$
Hall smelled severely like smoke
Halls very noisy between 9 pm and 11pm
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Lorelei, Thank you for your feedback. We apologize for the issues you faced with the lighting, TV, bathroom condition, and the smoke smell in the halls. We understand how these factors affected your stay, and we regret that your planned activity was disrupted. Your comments about the noise and the discrepancy in the room rate are also noted. We will address these concerns to improve our services. We appreciate your input and hope to provide a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 28 juill. 2024 sur Expedia
par un voyageur
Publié le 26 juill. 2024 sur Expedia
par un voyageur
Smoke Scented Room
Publié le 25 juill. 2024 sur HotelsWhen I first pulled up, I thought I was at the wrong hotel. It appeared that there were many people standing outside, sitting around the building. The front desk person was very nice. My room reeked of cigarette smoke, almost to the point that I wanted to pack up and leave. Breathing was not that easy having to breath in the smoke scent.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience with us. We're genuinely sorry to hear about the issues you encountered during your stay. It’s disappointing that the atmosphere outside and the cigarette smoke in your room negatively impacted your experience. We're pleased to know our front desk staff made a positive impression. Please know that we are addressing these concerns to ensure a more comfortable and welcoming environment for all our guests. We hope you'll give us another chance to provide you with the exceptional stay you deserve. Safe travels!Sincerely,Hotel Management
par un voyageur
Definitely stay again
Publié le 24 juill. 2024 sur HotelsOverall good place. Friendly staff and affordable. Food options in the area are plentiful. My only complaint, and if you can even call it a complaint, I thought the vending machines were a bit expensive, and there were no ice machines available.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Marlin,Thank you for sharing your feedback! We're delighted to hear you enjoyed our friendly staff and found our rates affordable. It's great that you appreciated the variety of food options nearby. We’re sorry to hear about your concerns regarding the vending machine prices and the lack of ice machines. Your input is valuable, and we'll consider it for future improvements. We hope to have the pleasure of welcoming you back soon!Sincerely,Hotel Management
par un voyageur
Publié le 21 juill. 2024 sur Hotels
