Note fondée sur 934 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2020 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2020 par Guest Experience Team, Gestion de l’hôtel
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
Best Regards,
Customer Care Team
par un voyageur
Publié le 11 oct. 2024
good place to stay people are very friendly
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Robert, thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and found our staff to be friendly. Creating a welcoming atmosphere for our guests is our top priority, and your kind words mean a lot to us. We look forward to welcoming you back on your next visit!Best Regards,Customer Care Team
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Gym was nice
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Juan, We’re pleased to hear that you found our property clean and conveniently located for your needs! However, we sincerely apologize for the discrepancies you encountered with your booking charges. This can certainly be frustrating, and we understand how important clear communication regarding fees is for our guests. We recommend reaching out to our front desk or customer service team so we can review your charges and address any concerns. Your feedback is valuable, and we hope to have the chance to provide you with a smoother experience on your next visit!Best Regards,Customer Care Team
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi macario, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip!Best Regards,Customer Care Team
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The hotel was really nice but the beds and pillows are extremely hard and uncomfortable
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi SHARLET, We’re glad to hear that you found the hotel nice overall! However, we apologize for the discomfort you experienced with the beds and pillows during your stay. We understand how important a good night's sleep is, and your feedback will be shared with our management team as we continually evaluate our bedding options. Thank you for bringing this to our attention, and we hope to welcome you back for a more comfortable experience in the future!Best Regards,Customer Care Team
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The shower smelled bad.
The bed felt like it was gritty under the sheets/comforter. Not cleaned .
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Richard, We sincerely apologize for the issues you encountered during your stay regarding the shower smell and the cleanliness of your bed. This is not the standard we aim for, and we appreciate you bringing these concerns to our attention. Your feedback will be shared with our housekeeping team to ensure a thorough inspection and improvement in our cleaning procedures. We are committed to providing a comfortable and clean environment for our guests, and we hope to have the opportunity to serve you better in the future.Best Regards,Customer Care Team
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear TJ, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Customer Care Team
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear guest, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Best Regards,Customer Care Team
par un voyageur
Publié le 16 sept. 2024 sur Expedia
10 min from Winstar casino, very clean, and the staff.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Kimberly, we're glad to hear you enjoyed your stay and found our location convenient to Winstar Casino! Thank you for highlighting the cleanliness and our staff—your kind words mean a lot to us. We look forward to welcoming you back for another great experience!Best Regards,Customer Care Team
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear guest, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Best Regards,Customer Care Team
