Note fondée sur 800 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 juill. 2022 sur Expedia
L'hébergement est acceptable. Pas très cool, mais bien.
Commentaires de Gestion de l’hôtel
1 sept. 2022 par Management, Gestion de l’hôtel
Thank you!
par un voyageur
Plancher très sale et collant ,
Publié le 22 déc. 2021 sur Hotelspar un voyageur
Publié le 16 sept. 2024
This property was very dirty. Our first room had ROACHES CRAWLING on the floor, a horrible mildew smell and there was urine on the bathroom wall clearly from a dog. We had to change rooms and again found roaches crawling all over the furniture of the room. It was down right HORRIFYING. Our last room the shower curtain rod was broken and you could not take a shower without getting water all over the floor. DIRTY, DIRTY, DIRTY Hotel. Please avoid.
par un voyageur
Publié le 9 sept. 2024
My room was paid in full for two days before arrival. I arrived after 5 pm during a storm and the little guy refused to check me in because my credit card for incidentals was my husband's and not my own. I asked if I could pay the deposit with cash and he said no. I asked to speak with a manager and the little guy said no and pointed to a sign. I had to go and find another hotel even though this one was paid for in advance. I had never experienced this before especially since I could pay the deposit in cash.
par un voyageur
Publié le 16 août 2024 sur Expedia
Nice staff.
Commentaires de Gestion de l’hôtel
18 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Belinda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ GAINESVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our friendly staff. I am grateful for the feedback you provided so we are able to continually improve our hotel.We hope to continue to provide great experiences for you here at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ GAINESVILLE and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 15 août 2024 sur Expedia
Awesome hotel with friendly front desk staff. Super clean and all the utilities were included and made our stay comfortable. Would definitely come back here when I travel back to Gainesville.
Commentaires de Gestion de l’hôtel
16 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Ankit,Thank you for taking the time to write a review of your stay at the RED ROOF PLUS+ GAINESVILLE. I am happy you were pleased with our friendly front desk staff and clean facility. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 août 2024 sur Expedia
Room was fantastic. Workstation was great
Commentaires de Gestion de l’hôtel
13 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Ian,Thank you for telling us about your recent visit at RED ROOF PLUS+ GAINESVILLE. I was delighted to read that our fantastic room and great workstation met your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 août 2024 sur Hotels
Was only one night, concerns about asking for a 7:00am wake up call that I never received, killed two roaches in the bathroom that night and no one at the desk at 7:45am, I do realize that Gainesville was under a hurricane warning at that hour so that could have played into the check out, I would still stay on more trips that I am making over the next couple of months it seems to be a nice place to stay, I know that the hurricane warning probably had a lot to do with my stay.
Commentaires de Gestion de l’hôtel
11 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello John, I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Gainesville. We are happy to see that you had a fair experience, prompting your 6\10 score. However, I was saddened to read that your stay fell short of your expectations due to the hurricane and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Elisha, The staff at the Red Roof Inn PLUS+ Gainesville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
