Note fondée sur 723 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juin 2024 sur Expedia
Personne a la reception la plupart du temps. Un entourage bizarre et sent fortement l'odeur du cannabis a la réception
Commentaires de Gestion de l’hôtel
24 juin 2024 par Hotel management, Gestion de l’hôtel
Dear Mohamed, Thank you for bringing this to our attention. We strive to maintain a welcoming environment for all guests and take such feedback seriously. We will share your concerns with our team to ensure that we uphold our standards of service and atmosphere. Your feedback helps us improve, and we appreciate your understanding. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management
par un voyageur
Publié le 28 mai 2019 sur Expedia
par Marie-Eve de Thetford Mines
Décevant...
Publié le 6 mai 2016 sur HotelsHôtel très décevant... Le pauvre commis à la réception était un nouveau, mais avait été laissé seul sans supervision - il a eu du mal à gérer la réservation. Puis, la première chambre que l'on m'a donnée avait un bain non-fonctionnel, la deuxième n'avait pas été rangée, ça a donc pris une troisième tentative pour avoir la bonne... Dans les trois cas, la chambre était d'une propreté douteuse, et sentait le renfermé. Aussi, le petit déjeuner offert n'est que du café et des muffins... Bref, très décevant!
par un voyageur
Bon rapport qualité prix
Publié le 6 avr. 2014 sur Hotelsbien situé, accès internet gratuit, chambre confortable avec cuisine, pas de problème de parking. Seul bémol: petit déjeuner assez ridicule
par un voyageur
Publié le 6 oct. 2024 sur Expedia
I am trying to keep in mind that most people who are in the hotel likely live there and are not just visiting for the weekend like my bf and I were for our trip...but the upstairs unit was loud, woke us up at 4:30am on Saturday and 3am on Sunday due to loud footsteps that seemed to be going in circles. You could also hear their shower/toilet running. People seemed to run down the halls. The toilet in our unit seemed like it was not completely stable, when you sit down and then get up it would shift and bang into the wall. The sink had some sort of marker stains or something. Ceiling above our shower had obvious signs of water damage. The grab and go breakfast, while grateful to have it and again trying to remember a good amount of people live there and probably make their own food, it was kind of lackluster. The muffins were quite small, the coffee was very bland and gross honestly. But it was fine for just a small snack before I headed out. The surrounding area was good, had lots of food variety nearby.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Callen, Thank you for your feedback. We're pleased to hear you enjoyed the surrounding area and appreciate your understanding of the extended-stay environment. We apologize for the noise disturbances and any maintenance issues you experienced in your unit, as well as the quality of the grab-and-go breakfast. Your comments are valuable, and we will address them with our team to enhance our guest experience. We hope to welcome you back for a more restful stay in the future!Sincerely,Hotel Management
par un voyageur
Publié le 4 sept. 2024 sur Expedia
par un voyageur de Maplewood
Publié le 23 juill. 2024 sur Expedia
On a positive note, the hotel staff was pleasant, the beds were comfortable, and the location was good/quiet. However, the overall vibe was generally just sad. The rooms looked like a lot of corners had been cut when it came to repairs. For example, the room door didn’t fully close, and had an odd rubber pad around the doorframe as a fix of some sort. There were also a lot of dents in the door. The sink water was consistently grey. The bathroom was full of very obvious holes that had been patched over and painted with different colored paint. There was uneven and excessive grouting around the countertop (to hold it all in place?). The shower itself didn’t really function well (the faucet was very dated - and there wasn’t a good supply of hot water). The “free breakfast” was a couple of nutrigrain bars and muffins, and some oatmeal packs. Didn’t feel unsafe, but had a sense it was used mainly for transitional housing. I’m not generally picky when I travel, but I wouldn’t book here again.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear Robin, Thank you for taking the time to share your feedback. We are pleased that our staff, beds, and location met your expectations. However, we regret that the condition of your room and the breakfast offerings did not. Your comments are invaluable, and we are addressing the maintenance and improvement issues you’ve highlighted. We are committed to enhancing our facilities and services and hope you might consider giving us another opportunity in the future.Sincerely,Hotel Management
par un voyageur
Publié le 18 juill. 2024 sur Hotels
par un voyageur de Stockbridge
Publié le 14 juill. 2024 sur Expedia
Tye property needs an upgrade and so are the furnitures. It smells bad and there are 2 different properties. Good forcone night. Also toilet paper is given out when you ask fir it as well as towels. Breakfast is grab and go. Close to walking and lots of food places.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear Veron, Thank you for your feedback. We apologize for any inconvenience caused by the condition of our property and furnishings. We continuously work to improve our facilities and amenities to serve our guests better. Your comments regarding the smell have been noted, and we are taking steps to address this issue. We appreciate your positive remarks about our convenient location and nearby dining options. Should you choose to stay with us again, we hope to provide you with an improved experience.Sincerely,Hotel Management
par un voyageur
Publié le 30 juin 2024 sur Expedia
todo está bien
