Ratings based on 566 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from San Pablo
Posted Oct. 15, 2024 on Expedia
If they don't have rooms, don't sell them.
Comment from Hotel Management
Oct. 15, 2024 by Hotel Management , Hotel Management
Dear Cesar, Thank you for your feedback. We apologize for the inconvenience caused by the availability issue during your stay. We understand how frustrating this can be, and we are taking steps to ensure better communication and availability of rooms moving forward. Your comments are important to us, and we are committed to improving our processes. We hope to have the chance to provide you with a smoother experience on your next visit. Sincerely,Hotel Management
by A traveller from San Pablo
Posted Oct. 15, 2024 on Expedia
If they don't have rooms, don't sell reservations.
Comment from Hotel Management
Oct. 15, 2024 by Hotel Management , Hotel Management
Dear Cesar, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your reservation. It is certainly not our intention to overbook or cause any frustration. Your comments are valuable to us, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to provide you with a seamless experience on your next visit.Sincerely,Hotel Management
by A traveller
Posted Oct. 14, 2024 on Expedia
ServiceBad
Comment from Hotel Management
Oct. 15, 2024 by Hotel Management , Hotel Management
Dear Kathy, Thank you for your feedback. We apologize for your experience with our service. We strive to provide excellent guest experiences, and it seems we fell short during your stay. Your comments will be shared with our team to ensure we improve in these areas moving forward. We truly value your input and hope to have another opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
by A traveller
Posted Oct. 13, 2024 on Expedia
by A traveller
Posted Oct. 13, 2024 on Hotels
by A traveller
Posted Oct. 13, 2024 on Expedia
The only problem this time was the elevator out of services
Comment from Hotel Management
Oct. 13, 2024 by Hotel Management , Hotel Management
Dear Manuel, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the elevator being out of service during your stay. We understand how important this amenity is and are working to resolve the issue as quickly as possible. We're glad to hear that your overall experience was positive, and we appreciate your understanding. We look forward to welcoming you back to Extended Stay America for a more comfortable stay.Sincerely,Hotel Management
by A traveller
Posted Oct. 12, 2024 on Hotels
Hotel hallways dirty, elevator not working.
I will not stay again.
Comment from Hotel Management
Oct. 13, 2024 by Hotel Management , Hotel Management
Dear jerome, Thank you for your feedback. We apologize for the condition of the hallways and the inconvenience caused by the elevator being out of service. Your concerns are important to us, and we're addressing these issues to ensure a cleaner, more efficient stay for our guests. We value your input and are committed to improving our services. We hope to have the opportunity to welcome you back and provide a better experience in the future.Sincerely,Hotel Management
by A traveller
Posted Oct. 10, 2024 on Expedia
Very bad experience, no clean, carpet is very sticky, bugs and cockroaches roaming around, ant are a lot, kitchen have no utensils, and important there is no break fast,
Comment from Hotel Management
Oct. 10, 2024 by Hotel Management , Hotel Management
Dear Neelima, Thank you for your feedback. We sincerely apologize for the issues you faced during your stay. Cleanliness and comfort are our top priorities, and it’s unacceptable that you encountered sticky carpets, bugs, and a lack of kitchen utensils. We also regret that our breakfast offerings did not meet your expectations. Your concerns will be addressed with our housekeeping and maintenance teams to ensure improvements are made. We appreciate you bringing this to our attention and hope to welcome you back for a better experience.Sincerely,Hotel Management
by A traveller
Posted Oct. 6, 2024 on Expedia
by A traveller
Posted Oct. 4, 2024 on Hotels
