Note fondée sur 79 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Marta
A truly great stay, colonial Sri Lanka at its best
Publié le 8 déc. 2017 sur HotelsGreat atmosphere and excellent service. The minute you step into the Galle Fort Hotel you seem to step back to colonial splendorous times. Kind reception, lovely and spacious twin room (the library suite), the hotel is perfectly located inside the fort and gives a nice and relaxing feeling. Very nice restaurant and a la carte breakfast. I would definitely recommend the Galle Fort as a must in your Sri Lankan trip. For us it was an excellent wrap up. The manager and the staff were extremely attentive and helpful. And the spa recommended by them was paradise! A truly great stay
par Muriel
Publié le 27 mars 2017 sur Hotels
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Claire, Gestion de l’hôtel
Thank you for sharing your thoughts - we are delighted you enjoyed your time with us!
par un voyageur
Publié le 26 mai 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
27 mai 2024 par Claire, Gestion de l’hôtel
Thank you for your review, Vishnu - we are glad you loved it!
par un voyageur
Publié le 3 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 mai 2024 par Claire, Gestion de l’hôtel
Thank you for your review, Yoshihisa; we are glad you loved it!
par un voyageur
Great food, service, and pool.
Publié le 19 avr. 2024 sur HotelsThe hotel was spotless, the staff friendly and helpful. Try the coconut pancakes or the arrack drinks from the bar. Absolutely delicious! The pool was wonderful and very clean.
Commentaires de Gestion de l’hôtel
20 avr. 2024 par Claire, Gestion de l’hôtel
Dear Dawn,Thank you so much for the fabulous feedback; we are delighted that you enjoyed your stay with us, and hope to welcome you back again some day soon!
par un voyageur
Publié le 10 mars 2024 sur Expedia
Amazing location, staff, and service....don't miss!
Commentaires de Gestion de l’hôtel
11 mars 2024 par Claire, Gestion de l’hôtel
Good morning Suresh,Thank you so much for stopping by; we are thrilled that you loved it! Come back and see us again soon.
par un voyageur
Publié le 21 oct. 2023 sur Expedia
My fiancé and I stayed at this hotel, and had a great seven days stay. The room was spotless and was cleaned twice a day, the pool was a welcome treat to escape the heat, and the large various of food was incredibly tasty. The people working there, Dilan and Sherman, made sure we always had everything we needed, and even went as far to prepare a take away breakfast for the days with an early start. Shamika was always ready to answer any of our questions and give amazing advice regarding different activities that were close by. All in all, we had one of the best stays we've ever had, and would love to be back soon.
Commentaires de Gestion de l’hôtel
22 oct. 2023 par Claire, Gestion de l’hôtel
Good morning Eric,We are so absolutely delighted that you enjoyed your recent stay with us. It was such a pleasure to have looked after you. Hopefully it won't be too long before your next visit!Warmest regards,
par un voyageur
Beautiful property, but mediocre service
Publié le 6 juill. 2023 sur HotelsThis property is architecturally brilliant. It's a wonderful and thoughtful conversion of a historic building into comfortable hotel rooms. but the hotel service is quite poor. I think it's a government-run hotel and it shows. Many of the staff are not well-trained, and do not seem to have much of a hospitality background. As one example, I sat down for breakfast, ordered quickly, and immediately explained that we needed to catch a flight, so we were in the rush. We didn't get our main food after 35-40 minutes of waiting. And it wasn't just me asking: all the staff could clearly observe that I rushed to get my suitcases down AFTER ordering food. But it did not seem to matter to them. I explained to both front desk staff and restaurant staff that we were risking missing our flight, and that they could just give us everything in a takeaway box. They first agreed, but then came out and said that it would take another 15 minutes to get ready. So we just left not eating the breakfast we had paid for. The staff explained that because there was one other table (who sat down after us), they were overwhelmed. Two tables (6 people total) somehow overwhelmed their cooking capacity.
The check-in process at this hotel was quite good. The service quality here is such that if you are paying around $100-$120, this is a fine hotel. If you are going above that, then Galle offers other better-run hotels.
Commentaires de Gestion de l’hôtel
13 juill. 2023 par Dasun Gunawardhana, Gestion de l’hôtel
Dear Mr.Ahmed,Warmest greetings from the Galle Fort Hotel. We are sorry for the bad experience you had at the end of your stay with us. It is unfortunate that this happened. However, had we known that you wished to check out early, we would have made arrangements for a full takeaway breakfast and sorted out your bills the previous night which would have made your departure seamless. Nevertheless, we have taken this as a learning experience and will put new processes in place to ensure that our guests will not be inconvenienced in any way.We hope that you will consider staying with us again in the future.Yours Sincerely,Dasun Gunawardhana,Resident Manager.
par un voyageur
Publié le 3 juin 2022 sur Expedia
I got food poisoned from the food there. They were the last stop and restaurant i dined at. I have been at a hospital for two days with a stomach infection from the burger I had the last night at Galle Fort hotel. Terrible. I have been extremely sick since. Will not recommend whatsoever!
Commentaires de Gestion de l’hôtel
28 juin 2022 par Chamara Dedduwage Resident Manager , Gestion de l’hôtel
Dear Celine,
Warmest greetings from the Galle Fort Hotel.
Thank you very much for your stay with us at Galle Fort Hotel. Especially grateful to you for having taken the time to send us your feedback.
I feel really sorry for what you went through and at the same time, I would like to let you know that I can assure you that we do serve fresh food at our hotel at all times. Food quality and the standard is something that we focus and we make sure that we provide the best food experience for our guests at any given time. Moreover, We care so much about our guests who are dining in with us and their food preferences and requirements.
As I conduct an investigation of your complaint I noticed that you have ordered 02 cheeseburgers at the same time and it is quite strange that one had food poisoning and the other did not. However, we will take your comment as a learning opportunity and look forward to serving you better when you are able to visit us next.
Regards,
Chamara Dedduwage
