Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Singapour
Publié le 8 févr. 2019 sur Expedia
Hotel très bien situé au centre du Fort de Galle et le personnel est très souriant et sympathique.
La chambre est très correcte avec moustiquaire, wifi qui fonctionne et AC, mais on aurait apprécié que le ménage soit fait entre deux nuits pour le prix (qui s’explique je pense par l’emplacement).
En résumé un hôtel à l’emplacement pratique pour une nuit à Galle.
Commentaires de Gestion de l’hôtel
12 févr. 2019 par Zahir, Gestion de l’hôtel
Thank you very much for you kind review left.
Kindly note that this Guest was upgraded to the Master Bedroom for free instead of the twin room they booked as a courtesy.
Kindly note that we do not enter any Guest's room without their permission for any reason and cleaning will be done only upon request or every 2 days and that if the Guest gives the permission only.Many Guests do not like anyone entering their rooms as their important belongings could be everywhere.So please do a pre arrangement if you need the room to be cleaned after one day of staying as this could be done seamlessly.
People who stay with us for a lengthy number of nights we do let them know upon checking in to let us know when they need the room to be cleaned where many let it pass some request every 4 days or they will only ask for new towels and linens to be changed.
This could be done by talking to one of our staff.
Best wishes.
par un voyageur
Very run down and basic
Publié le 31 janv. 2022 sur HotelsPossibly the smallest room Ive ever stayed in. Bed was comfortable. Furniture was old and in poor shape, stained lampshade on the tiny desk. Glass door to bathroom so all light flooded thru there. Curtains did not meet in the middle in the bedroom.
Bathroom was designed as a wet room, no shower curtain, awkward tiny 1cm "step" between toilet and shower. Kept falling over it.
Windows and glass shelf in bathroom were very dirty. Tiled floor in bathroom very slippery when wet no mat provided. Ceiling fan in bedrroom rattled and wobbled. Air Conditioning worked well.
The "roof terrace" was broken and dirty, two hammocks hung there in shreds.
The pictures shown on hotels.com bear no resemblance to current reality.
I do NOT recommend this property.
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Z, Gestion de l’hôtel
Thank you for your feedback. We sincerely apologize for the experience you had during your stay. Your comments are taken very seriously, and we deeply regret that we fell short of meeting your expectations.We are actively addressing many of the issues you highlighted. Regarding the room and bathroom conditions, we acknowledge that some updates are overdue, and renovations are already in progress to ensure a more comfortable and pleasant experience for our guests. The cleanliness concerns you mentioned are unacceptable, and we have reinforced training with our housekeeping team to prevent such oversights in the future.We also appreciate your notes on the roof terrace and the photos on hotels.com. We are working on updating the online listings to accurately reflect the current state of the property and plan to restore the terrace to its former appeal.Your constructive criticism helps us improve, and we hope you will consider giving us another opportunity in the future to provide you with a much better experience. If you’d like to discuss this further, please don’t hesitate to contact us directly.
par un voyageur
Publié le 1 janv. 2020 sur Expedia
Great staff, super helpful and very pleasant. Room itself wasn’t exactly what we were expecting, but that’s okay. Great location.
Commentaires de Gestion de l’hôtel
4 janv. 2020 par Zahir, Gestion de l’hôtel
Thank you very much for the kind and thoughtful review left and it was pleasing to hear that you have had a blast at ours.
Best wishes from the entire team.
par un voyageur
Publié le 16 oct. 2019 sur Hotels
Excellent location to explore Galle fort, friendly approachable staff
Commentaires de Gestion de l’hôtel
16 oct. 2019 par Zahir, Gestion de l’hôtel
Thank you for the review left.
As it has come anonymous I cannot comment further on the experience but its delightful to hear that we have done our job.
par un voyageur
Publié le 3 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
4 juill. 2019 par ZAR, Gestion de l’hôtel
Thank you Toufiqul for the review left and it was great to have you with us.
Best wishes
par un voyageur
Pleasant in every way
Publié le 16 févr. 2019 sur HotelsA most pleasant stay just inside the fort. Easy to walk the fort area and check out the city as well.
Commentaires de Gestion de l’hôtel
16 févr. 2019 par Zahir, Gestion de l’hôtel
Thank you Marcia for the remarks left and your motivation is what has made us whom we are now.
Best wishes from the entire team
par un voyageur
Good Villaです。
Publié le 6 févr. 2019 sur Hotelsご主人は親切。移動サービスについて相談したところ、しっかりアレンジしてくれたし、感じの良い方（日本語は不可）。立地は中心部でロケーションも良い。WiFi接続環境も良い。部屋も清潔。シャワーやトイレも十分使える。コスパを考えれば不快感・不満点は全くない。施設自体含む全体的な古さ・アメニティーの簡素さなど細かい点が気になる方は、コストかけてホテルにするべき。そもそもVilla宿泊に向かない方だと思いますので。
Commentaires de Gestion de l’hôtel
8 févr. 2019 par Zahir, Gestion de l’hôtel
Thank you Hiroki for staying with us and I am not sure how the interpreter translated things to me, but I am pretty sure that you had a fine time at ours and hope your conference went well as well in Colombo.
Best wishes
par un voyageur
Publié le 26 janv. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
26 janv. 2019 par Zahir, Gestion de l’hôtel
Thank you fro the rating left.
Best Wishes.
par un voyageur
Location, location, location!
Publié le 24 janv. 2019 sur HotelsMy room was in a good condition, hot water, ac and very clean and smell so goood!
Excellent location.
Helpful staff
Commentaires de Gestion de l’hôtel
26 janv. 2019 par Zahir, Gestion de l’hôtel
Thank you very much for the review left and I am so sorry as again I have got no clue of the person who did the booking as the review has come anonymous where we used to have very fondful Guests through Expedia recently which is a pleasure.
So thank you immensely for the review left and Best wishes.
Regards
par un voyageur de Seattle, WA
Publié le 21 janv. 2019 sur Expedia
PERFECT location, right in the heart of the fort. Friendly staff always available to help with whatever is needed. Comfortable beds. Quiet rooms.
Commentaires de Gestion de l’hôtel
21 janv. 2019 par Zahir, Gestion de l’hôtel
Thank you for your kind remarks left.Unfortunately I could not distinguish the reviewer as we had some fine Expedia experiences lately where everyone I suppose had a satisfactory stay.
Best Wishes from the team.
