Note fondée sur 1 118 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Manager, Gestion de l’hôtel
Hello ETS, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your input and would like the opportunity to address any issues you encountered.
par un voyageur
Publié le 16 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2022 par Manager, Gestion de l’hôtel
Hello nathalie,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
par un voyageur
Publié le 30 mai 2022 sur Expedia
La chambre comme tel est très propre et spacieuse. L'extérieur par contre laisse à désrer.
Commentaires de Gestion de l’hôtel
11 juin 2022 par Manager, Gestion de l’hôtel
Hello Marc,
Know that your voice is of tremendous importance to us and we value your comments about our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.
par un voyageur
OK pour court séjour
Publié le 18 mai 2022 sur HotelsPiscine vidée inutilisable
Groupe de motard extrêmement bruyant jusque tard le soir et tôt le matin, l'hôtel n'a rien fait...
chambre OK
un peu excentré
Petit déj OK sans plus
Commentaires de Gestion de l’hôtel
10 juin 2022 par Manager, Gestion de l’hôtel
Hello alexandre,
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope you'll return to see how we continue to improve our service and hospitality.
par un voyageur de CHAMBERS
Publié le 14 sept. 2024
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Hello TERRY, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us directly with any specific feedback you'd like to share. Your feedback is important to us.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your review, Janice. The staff at the RED ROOF INN GALLUP and I strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Shawn,We're glad to hear you enjoyed your stay with us! Should you have any additional feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!
par un voyageur
Nice clean room
Publié le 3 août 2024 sur HotelsShower, movies and bed were amazing. Can hear noise & train outside. Drain in tub needs to be unclogged.
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Tova,We are delighted to hear that you enjoyed the shower, movies, and bed during your stay. We appreciate your feedback regarding the noise from outside and the drainage issue in the tub. Your comments will be shared with the relevant teams for further review and improvement. Thank you for bringing this to our attention.
par un voyageur
Publié le 3 août 2024 sur Expedia
Room wasn’t clean and not a great area
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Rebekah,We regret to hear about your experience. Your feedback is important to us, and we will address this with our housekeeping team. Thank you for bringing this to our attention, and we hope to welcome you back for a much improved stay.
par un voyageur
Publié le 2 août 2024 sur Expedia
Pool out of order and filthy. Was not advised when reserving room that it was out of order
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Stewart,We apologize for any inconvenience caused by the pool closure. We recommend guests check directly with the hotel for any facilities' availability prior to their stay to ensure a pleasant experience. Your feedback is valuable for us to make improvements and we appreciate you bringing this to our attention.
